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Samsung Apollo - Broken after 5 weeks. - UPDATE on repair - UPDATED AGAIN
Comments
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Thanks all, Aparently they say there is moisture inside the handset.
Now I know I have never dropped it in water, is it possible it may be condensation from being at swimming pool and inside my handbag and it being sunny outside?!
They have photos of the moisture but I havent seen them yet, will be checking to see if it is clearly my phone, I guess the EMI number should be shown in the photo.0 -
I have been participating in this forum for some time now and I am amazed at how moisture ingress cause so many faults - broken screens, loose charger points, poor sound, inability to make calls or receive calls and countless other faults!
So you were originally told by one set of experts that you dropped it and by the second it is moisture. Obviously water drops then !!!
Personally, I have grave doubts over many of the so called reasons for handsets giving up the ghost and, of course, it's easy in a workshop to drop water into a handset to make the moisture problem.
Sorry to be so sceptical, but there only seems to be two reasons why the handset fails - dropping it or moisture. Don't believe it myself.0 -
Sorry to be so sceptical, but there only seems to be two reasons why the handset fails - dropping it or moisture. Don't believe it myself.
Why don't you believe it? Impact and moisture are the two main ways to damage almost any complex consumer electronic device. What other ways did you have in mind?0 -
Why don't you believe it? Impact and moisture are the two main ways to damage almost any complex consumer electronic device. What other ways did you have in mind?
Well sometimes it is a faulty manufacture. It is always a bit worrying that those who would lose money on a faulty phone are the ones who judge what went wrong.
Take this case. Freddie 's original post
I returned phone to CPW and nearly 3 weeks later after sending to Samsung, they say it is beyond repair and was prob caused by dropping .......... I know I never dropped it and its had a soft case on since new.
UPDATE
Aparently they say there is moisture inside the handset.
Well, obviously when the second lot investigated, the coin must have come down heads instead of tails thereby giving the other excuse.
Not a lot of difference between impact damage and water ingress is there? (Don't even suggest it was dropped in a puddle, please!)0 -
Well sometimes it is a faulty manufacture. It is always a bit worrying that those who would lose money on a faulty phone are the ones who judge what went wrong.
Take this case. Freddie 's original post
I returned phone to CPW and nearly 3 weeks later after sending to Samsung, they say it is beyond repair and was prob caused by dropping .......... I know I never dropped it and its had a soft case on since new.
UPDATE
Aparently they say there is moisture inside the handset.
Well, obviously when the second lot investigated, the coin must have come down heads instead of tails thereby giving the other excuse.
Not a lot of difference between impact damage and water ingress is there? (Don't even suggest it was dropped in a puddle, please!)
Well you really answered your own question. They initially said that it was 'probably' caused by a drop, they later concluded that water damage was to blame. The word probably indicates a degree of uncertainty, so it isn't as if they said we are certain it was dropped, oh wait now we are certain it was water damage.
It is also worth noting that we only have the OP's own words to work with, not a word for dialogue from the horse's mouth.0 -
Who would complain about a handset developing a manufacturing fault and then getting it successfully repaired anyway?Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug).0
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Who would complain about a handset developing a manufacturing fault and then getting it successfully repaired anyway?
If I understand your post correctly, when a customer takes a handset back after it failed - either within the 1st 6 months or not - most are not qualified to determine whether or not the problem lies with manufacture or damage.
Under these circumstances if it is a manufacturing fault, and SOGA the retailer has the option of repair or replacement, not the customer, unfortunately.
Have I understood your post correctly?0 -
It looks like a bu11shit to me. It was not 'water damage'. It wasWell you really answered your own question. They initially said that it was 'probably' caused by a drop, they later concluded that water damage was to blame.
Do you really believe that it is possible to miss 'moisture inside' during the first inspection and then discover it during the second inspection?...moisture inside the handset....
They have photos of the moisture
And even if it was water damage, not water, I am not buying the story that the damage originally looked like caused by dropping later changed to looking like cased by water.
As I said many times before it wouldn't surprise me if unscrupulous so called engineers deliberately spray water on the handset or wet the liquid damage indicator to avoid doing the job that they are supposed to do. Unfortunately, if there is no indicator in the handset or a customer failed to take a photo of it (and the handset) before sending the phone, it is impossible to prove anything. The entire system of repairing the handsets under warranty is flawed. Alternatively the 'engineers' can drop the handset and then blame the customer.0 -
If I understand your post correctly, when a customer takes a handset back after it failed - either within the 1st 6 months or not - most are not qualified to determine whether or not the problem lies with manufacture or damage.
Under these circumstances if it is a manufacturing fault, and SOGA the retailer has the option of repair or replacement, not the customer, unfortunately.
Have I understood your post correctly?
Unfortunately no. We see a lot of posts in these boards regarding manufacturers/retailers claiming devices that have been liquid damaged or dropped. I can see why this leads to why doubts of why phones become faulty. However, who would go on the internet to complain about a genuine fault that gets repaired or replaced successfully? Nobody, we only see those unlucky few whose phones cannot be repaired.
The truth of the matter is, pretty much any fault can be caused by liquid damage.it only takes a small amount of liquid to corrode vital parts of a circuit board. CPW do provide evidence of this with a photo and a bright yellow arrow pointing to the damage. It's possible that an engineer could damage the phones themselves if they wanted to lose their jobs but I know from many years working for Carphone that the security at the repair centre is extremely tight, I don't know if it would be possible to actually do it without anyone knowing.Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug).0 -
It looks like a bu11shit to me. It was not 'water damage'. It was
Do you rally believe that it is possible to miss 'moisture inside' during the first inspection and then discover it during the second inspection?
And even if it was water damage, not water, I am not buying the story that the damage originally looked like caused by dropping later changed to looking like cased by water.
As I said many times before it wouldn't surprise me if unscrupulous so called engineers deliberately spray water on the handset or wet the liquid damage indicator to avoid doing the job that they are supposed to do. Unfortunately, if there is no indicator in the handset or a customer failed to take a photo of it (and the handset) before sending the phone, it is impossible to prove anything. The entire system of repairing the handsets under warranty is flawed. Alternatively the 'engineers' can drop the handset and then blame the customer.
I suspect it is less likely a case of deliberate damage caused by the technicians and more likely a case of them mislaying the phone somewhere for weeks. The OP said that he contacted them after weeks and only then did they say it was 'probably' broken beyond repair as a result of being dropped. My guess is that they hadn't even looked at the phone at this stage and like a deer caught in the head lights the person on the end of the phone fabricated an answer to cover himself. On further inspection it was likely to have been correctly diagnosed as water ingress.0
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