Does this deserve a neg?

trigirl1979

Personally I Would contact the seller explain they have broken the agreement, ie seller refused to combine postage and then did without a discount. If they do not resolve it fairly I would neutrel with low p and p stars as I think it is bad show on sellers part.

podcake

Oliver14 wrote: »

So you never leave bad feedback or DSRs incase you upset people? You obviously do not understand how ebay or the Feedback system works. the whole point is to rate your transaction so you can geive an 'honest' rating of it. That way future buyers can see if the seller is trustworthy or good to deal with. That way buyers can make informed decsions.

If people didn't leave bad FB incase they upset someone the whole reason of FB would fall apart. It would effect honest sellers as buyers would feel they could not trust the Feedback listed.

no no, I do fully understand how ebay works, I have been a registered member for many years. Were something terrible to happen, like a product not to be sent, or something similar i would not hesitate to leave bad feedback (indeed, I have on a couple of occasions, largely relating towards buyers who didnt actually pay for what they won).

My point here is that the buyer is not really justified in leaving a neg. in your own words, you are meant o leave an 'honest' rating of the experience. The OP didn't particularly LIKE the packaging in which the items were sent, BUT nothing against the rules happened... they should learn from this, not buy from these people again and leave a nice neutral feedback with an honest description. In actual fact it seems to me that the seller sent the items as requested (even if in a different packaging to what the buyer expected).

Like I said, it is POSSIBLE that the guy selling it pays a £1.50 charge for every item processed because he pays somebody to pack the things. if that were the case, three orders/items have been processed and delivered to the correct address.. I'm willing to bet that the contract didn't stipulate the packaging method..

Like I said, were it me selling these things, that isn't how I would do it, but the seller here has technically done nothing wrong so leaving a neg is (in my opinion) too much..

halibut2209

podcake wrote: »

the seller here has technically done nothing wrong so leaving a neg is (in my opinion) too much..

Yes he did. He said he wouldn't combine the packages, then he did.

podcake

ah, now, this is the perception, but in actual fact he said he would not combine the cost... not that he would not combine the packaging.
had you thought that he assumed that the buyer would like them all together (as they asked for that) but he couldn't give a reduction due to the way he sorts his stuff, and even thought he was doing the buyer a favour...

also I'm willing to bet that the contract didn't explicitly state that different packaging be used..

Crowqueen

podcake wrote: »

ah, now, this is the perception, but in actual fact he said he would not combine the cost... not that he would not combine the packaging.
had you thought that he assumed that the buyer would like them all together (as they asked for that) but he couldn't give a reduction due to the way he sorts his stuff, and even thought he was doing the buyer a favour...

also I'm willing to bet that the contract didn't explicitly state that different packaging be used..

That sort of reasoning adds insult to injury. Making people feel like they've been ripped off isn't a good thing. You say that to me - insta-neg. Sorry.

Combination of payment is usually taken to mean the same as combining the packaging. It's in the implications - the spirit - of what's been agreed. Yes, you can argue down to the letter if you like, but this just makes you look worse from the buyer's end, not better.

Sharp tactics like that also get buyers backs up and are bad for business whichever way you look at, precisely because they cause disappointment on the part of the buyer and make people buying feel like they've been ripped off. It's why there are consumer laws in place that try to stop misleading or deceptive practices in other areas of commercial trading.

Oliver14

podcake wrote: »

ah, now, this is the perception, but in actual fact he said he would not combine the cost... not that he would not combine the packaging.
had you thought that he assumed that the buyer would like them all together (as they asked for that) but he couldn't give a reduction due to the way he sorts his stuff, and even thought he was doing the buyer a favour...

also I'm willing to bet that the contract didn't explicitly state that different packaging be used..

You're being ridiculous now.

podcake

I think you guys are all blowing this up out of all proportion.. the service wasn't bad, the items were received (if in a method different to as expected.) and the AGREED PRICE was paid.. there is no comeback here at all in any sort of legal terms..

I regularly buy things from a large international electronics supplier.. if I send an order in i can almost guarantee that I will receive more than one package (as they come from different warehouses).. but you wouldn't grumble at that.. this is exactly the same, a different number of packages to the number of orders.. as long as the products got to the OP it doesn't matter HOW they get there as that wasn't specified in the contract. The OP might be DISAPPOINTED about the fact they were sent all a piece but I don't see how that is anything more than a neutral.. In actual fact if they were all paid for in the same transaction then he is DEFINITELY within his rights to put them in the same package..

hermum

And a buyer would be able to claim that only 1 item was received & open an INR for the other 3. Ok it's theft but a lot of buyers would see that as all's fair in love & war.
The seller could prove that he had sent just 1 item.

mikey72

I think these two posts highlight why ebay is so bad at times now.
Hiding behund what the wording strictly said, and spending hours argueing why you don't need to give good service, rather than spending time giving it, then preparing to find ways to combat buyers who will always be out to steal from you, rather than simply selling to them in good faith.
"All's fair in love and war" it's a marketplace, not a battlefield!

hermum

mikey72 wrote: »

I think these two posts highlight why ebay is so bad at times now.
Hiding behund what the wording strictly said, and spending hours argueing why you don't need to give good service, rather than spending time giving it, then preparing to find ways to combat buyers who will always be out to steal from you, rather than simply selling to them in good faith.
"All's fair in love and war" it's a marketplace, not a battlefield!

I am not saying that buyers should but could. Especially if they feel that a seller has seen them off.
In the case of the OP he does feel that he's been treated unfairly.
Buyers will always have the upper hand, as sellers we need to do everything possible to ensure they continue buying through ebay.
Some buyers & sellers do make it more of a battlefield at times, all for the sake of a bit more profit on one transaction they can potentially lose more valuable ones.