Does this deserve a neg?

Crowqueen

mikey72 wrote: »

Are you by any chance 100% and 5 stars?
That's the way it should be done, the seller makes a profit, the buyer pays a fair price, and comes back again.

But if the buyer isn't happy with the price he's charged being a fair one, then they have the right to complain afterwards.

Buyers can't always know how much something will cost to post, or how the items will be sent until they arrive, long after they have apparently "agreed". Making money off postage only helps increase the restrictions placed on how it's dealt with on eBay and it's in no-one's interest to do it.

Buyers are not psychic. They don't know what they are agreeing to until the seller delivers.

Soo is a pretty good seller, I would imagine her DSRs are pretty good, so I think her opinion does count for something.

Mrs_justjohn

Crowqueen wrote: »

But if the buyer isn't happy with the price he's charged being a fair one, then they have the right to complain afterwards.

Buyers can't always know how much something will cost to post, or how the items will be sent until they arrive, long after they have apparently "agreed". Making money off postage only helps increase the restrictions placed on how it's dealt with on eBay and it's in no-one's interest to do it.

Buyers are not psychic. They don't know what they are agreeing to until the seller delivers.

I take your point - but in bidding / buying without first checking that the seller would combine / reduce postage, he in actual fact agreed to pay the four lots of P&P. According to ebay they entered a legally binding contract at the point he hit buy it now. So he should have been fully aware what he had agreed to.
Soo is a pretty good seller, I would imagine her DSRs are pretty good, so I think her opinion does count for something.

Having said that f/b is down to the individual. I wouldn't neg but am well aware that some buyers would, that is why as a seller I always combine and reduce P&P costs where possible. As a buyer I don't EXPECT it though:)

halibut2209

"I take your point - but in bidding / buying without first checking that the seller would combine / reduce postage, he in actual fact agreed to pay the four lots of P&P. According to ebay they entered a legally binding contract at the point he hit buy it now. So he should have been fully aware what he had agreed to."

That's the whole point. The OP DID ask for the stuff to be combined and was told no. So what the OP was aware of was separate parcels. That didn't happen, therefore the grievance is completely legitimate.

soolin

mikey72 wrote: »

Are you by any chance 100% and 5 stars?
That's the way it should be done, the seller makes a profit, the buyer pays a fair price, and comes back again.

I'm 100% and between 4.9* but then if I tell someone I can't combine postage I don't then go on and do it anyway. I would expect my stars to star slipping if I told my buyers one thing and then went and did another.

As a business seller you sometimes need to take a longer view. maybe refunding a pound or two occasionally for combined postage will pay you back later in terms of additional sales.

Mrs_justjohn

halibut2209 wrote: »

"I take your point - but in bidding / buying without first checking that the seller would combine / reduce postage, he in actual fact agreed to pay the four lots of P&P. According to ebay they entered a legally binding contract at the point he hit buy it now. So he should have been fully aware what he had agreed to."

That's the whole point. The OP DID ask for the stuff to be combined and was told no. So what the OP was aware of was separate parcels. That didn't happen, therefore the grievance is completely legitimate.

No I think you have missed my point. The OP stated that before PAYING he emailed to ask for combined postage. If you want to go by the letter of the law (according to ebay) he entered a legally binding contract at the point of hitting buy it now. Therefore legally he agreed to pay the 4 lots of postage as shown. It was only AFTER he entered that legally binding contract that he tried to renegotiate the costs.

Don't get me wrong I can understand the OP being peeved - I am just pointing out that legally he should have asked BEFORE bidding / buying. Asking afterwards is a bit like putting an offer in on a house waiting for exchange of contracts and then trying to renegotiate - there is a time for asking questions and negotiating and that is BEFORE entering into the contract.

soapyjoe

soolin wrote: »

I'm 100% and between 4.9* but then if I tell someone I can't combine postage I don't then go on and do it anyway. I would expect my stars to star slipping if I told my buyers one thing and then went and did another.

As a business seller you sometimes need to take a longer view. maybe refunding a pound or two occasionally for combined postage will pay you back later in terms of additional sales.

Yes Soolin, as a business seller I agree with you. But it does wind me up when someone doesnt ask for a combined price up front. My reason is it still leaves the seller wide open to abuse, if the buyer expects more money off than you are prepared to give. For example, I've had someone expect to pay just the one lot of postage for several items and it didnt even cover the cost of sending a combined parcel, let alone the packaging. It's better to have agreed clearly with the seller before bidding.

soolin

Mrs_justjohn wrote: »

No I think you have missed my point. The OP stated that before PAYING he emailed to ask for combined postage. If you want to go by the letter of the law (according to ebay) he entered a legally binding contract at the point of hitting buy it now. Therefore legally he agreed to pay the 4 lots of postage as shown. It was only AFTER he entered that legally binding contract that he tried to renegotiate the costs.

Don't get me wrong I can understand the OP being peeved - I am just pointing out that legally he should have asked BEFORE bidding / buying. Asking afterwards is a bit like putting an offer in on a house waiting for exchange of contracts and then trying to renegotiate - there is a time for asking questions and negotiating and that is BEFORE entering into the contract.

I agree with that, but why, after the OP was told the items could not be combined were they sent combined?

mikey72

Crowqueen wrote: »

But if the buyer isn't happy with the price he's charged being a fair one, then they have the right to complain afterwards.

Buyers can't always know how much something will cost to post, or how the items will be sent until they arrive, long after they have apparently "agreed". Making money off postage only helps increase the restrictions placed on how it's dealt with on eBay and it's in no-one's interest to do it.

Buyers are not psychic. They don't know what they are agreeing to until the seller delivers.

Soo is a pretty good seller, I would imagine her DSRs are pretty good, so I think her opinion does count for something.

It was a compliment to Soolin, who always has good advice, and who I am sure is a very good seller.
If it came across in any other way at all, I didn't intend it too.

And indeed Soolin is 100%, and close enough to 5 stars to prove good service at all times.

Mrs_justjohn

soolin wrote: »

I agree with that, but why, after the OP was told the items could not be combined were they sent combined?

I am not condoning what the seller did. I was merely replying to someone elses comment about the buyer not knowing what they had agreed to. What they ACTUALLY agreed to was to pay 4 lots of postage (at the point of bidding / buying). Like I have siad throughout the seller should have done one thing or another, as a seller myself I would have combined and reduced costs.

thistledome

Just wondering if this is one of those items where the seller has a ridiculously low BIN price and makes his profit on the postage? For example the item is 1p and the postage is £2? In that case it wouldn't be sensible for him to combine postage.

Agree that he should have sent separate parcels though.