Fake goods on play.com

poppynjasmine

johnnyboyrebel wrote: »

What on earth?? a bizarre generalisation there with no evidence whatsoever.

Why the OP refuses to return it is baffling. As he has had a full refund, it is not his to keep surely? The fact that he has not even left any feedback about it and would rather just "not bother" suggests that clearly he's going to keep the item and use it. Its also bizarre to be adamant that the seller knew exactly what he was supplying. Again, no evidence whatsoever. I too sell on Playtrade and you are exactly the kind of customer we could all do without. Its quite clear you are just after a freebie.

Clear that I am after a freebie? Have you not read the post? I am adamant the supplier new what they were supplying by reading their feedback. Both suppliers have numerous negative feedback from people complaining that they were sent fake goods.

Of course, I should have read there feedback in more detail, I glanced at the first page of each and there was nothing alarming. Unfortunately I do not have the time to read pages of feedback.

Do you sell fakes on play? I am assuming you don't. If you were accused of selling them and you new fine well your goods are genuine, would you fight your corner? I think you might. These sellers didn't because they new fine well that they had been caught out.

So, its ok for you to make assumptions that I am making the whole thing up and just after something for nothing? But its not ok for me to assume that the sellers knew what they were doing, despite the 'fake' feedback, the fact that they didn't even question my request for a refund and that the items are such poor fakes that an 8 year old can spot it...

freeoffers

hoppen1 wrote: »

i think play are based in the chanel islands so a lot of their stuff could be fake.

You've been ripped for this post and rightly so. I buy games and DVDs that are shipped from the CI and when i've bought from official suppliers (like amazon, and play) they have not been fake. OP bought from the marketplace so to say that play.com are at fault is ludicrous. amazon have a marketplace too and some products ship from CI. Very dumb post.

johnnyboyrebel

CheeseCat wrote: »

£28 for Aladdin on DVD?

I don't get it?

http://www.play.com/DVD/DVD/4-/5598977/Aladdin-Musical-Masterpiece-Edition/Product.html?searchtype=allproducts&searchsource=0&searchstring=aladdin&urlrefer=search

Even the special edition is £11?

I wouldnt think too much of that, your link states is actually 7.99 now. Prices change constantly, often numerous times a day,

johnnyboyrebel

poppynjasmine wrote: »

Clear that I am after a freebie? Have you not read the post? I am adamant the supplier new what they were supplying by reading their feedback. Both suppliers have numerous negative feedback from people complaining that they were sent fake goods.

Of course, I should have read there feedback in more detail, I glanced at the first page of each and there was nothing alarming. Unfortunately I do not have the time to read pages of feedback.

Do you sell fakes on play? I am assuming you don't. If you were accused of selling them and you new fine well your goods are genuine, would you fight your corner? I think you might. These sellers didn't because they new fine well that they had been caught out.

So, its ok for you to make assumptions that I am making the whole thing up and just after something for nothing? But its not ok for me to assume that the sellers knew what they were doing, despite the 'fake' feedback, the fact that they didn't even question my request for a refund and that the items are such poor fakes that an 8 year old can spot it...

Play actively promote issuing a full refund immediately whenever there is an issue or fault, of course most sellers have more common sense however not all of them. Could it be that they simply wanted you to be happy as a customer therefore resolved the issue there and then? As for returning the item, they may not generally ask for faulty goods back, again this is not strange. I suggest before allegating some sellers are clearly selling counterfeit goods then I would certainly get some kind of evidence first as it gives all Playtrade sellers a bad name.

This is all my point is.

marywooyeah

Aladdin isn't in the disney vault so is still widely available brand new, I saw it for £10 for the special edition in HMV last week. Out of interest, what was the GBA game?
You say one of the sellers has feedback for fakes, I'd advise you be a bit more vigilant and check the feedback first and take into account the price of the item, too low would suggest a fake but really overpriced like the dvd would suggest a rip off, so shop around about to gauge a decent price for the item before buying.
Sorry they were fakes, but at least you got a full refund, I've had a fake copy of the little mermaid off ebay and got nowhere with the seller.

the_lunatic_is_in_my_head

I can't post links but there is a story on Heart's website about an eBay seller being sent to prison for selling counterfeit DVDs, Trading Standards acted based on complaints from consumers, if you are sold counterfeit goods you should always report to Trading Standards:

Aladdin isn't deleted but it's possible OP purchased the trilogy box set?

Regarding Play's advise to refund, I sell DVDs for a living and if any one accused me of selling counterfeit goods I would point blank refuse to refund. My customers can return goods for almost any reason but I will not be seen to be selling counterfeit goods and offering a no question refund basically says that.

Play also says goods sold must match the product page, I recently reported a seller twice for selling an imported Disney DVD under the UK page, it's still there.... When PlayTrade first started I was doing around 3K a month on there but they refused to remove sellers clearly selling counterfeits (based on price and feedback) so everything was pulled. I now have a few listings on there but don't like their attitude with this issue.

To the poster above, if you got a copy of the Little Mermaid, I assume it was cheap in comparison to those selling the genuine DVDs. There are loads of deleted Disney DVDs on eBay for around a tenner, all counterfeit from China and the like, sold as American DVDs.

If you want genuine DVDs of a deleted titles be prepared to pay a lot for it, I've sold films that used to cost £3 for over £100, it's not a rip off, it's business and no different to selling any other type of collectables.

Azari

ludovico wrote: »

If you want genuine DVDs of a deleted titles be prepared to pay a lot for it, I've sold films that used to cost £3 for over £100, it's not a rip off, it's business and no different to selling any other type of collectables.

LOL.

Personally, I believe that if anything cannot be bought new, legitimately, and at a reasonable price, in any region it should be perfectly legal to copy it from anywhere you can get it.

Note that that is not supporting piracy. It's saying that the law should place dissemination of human artistic achievements above the rights of companies to sit on such achievements to the detriment of those that want to enjoy them. As such it would not be piracy.

the_lunatic_is_in_my_head

Fortunately the law doesn't work in this way. If people are happy to pay a lot of money for retro games, stamps, toys, comics, cork screws, classic cars, coins and practically everything else so I don't see why DVDs should be any different. It's simple supply and demand and if the price is too high it won't sell.

marywooyeah

ludivico - yes it was off ebay, I paid around £15 for it (which I thought was reasonable) and the seller had over 1000 positive feedback. It was listed as special edition LM, r2 disney dvd and the picture looked good too.
When it turned up it was r1, no purple box, no disney hologram and the discs were a bit off (couldnt quite put my finger on it but it wasnt right) so straightaway complained and they said oh well it plays on r2 so thats why its listed as that, doesnt have a hologram as its american - despite nowhere on the listing saying it was american.

They told me to send it back and would refund, but I didnt trust this so did an ebay dispute, but ebay wanted me to send it back tracked (around £5) but I'd have to pay for that and would get it refunded, in the end I didnt bother, cos I knew he was obviously a scammer and either way I was going to be out of pocket. I'd really like the film still, but its really put me off as I thought I'd been careful when I got that one.

Azari

ludovico wrote: »

Fortunately the law doesn't work in this way.

Fortunately for greedy and lazy companies, yes.

Less fortunate for the artists whose work is not generating royalties and for the rest of the human race who are denied access to the works.

If people are happy to pay a lot of money for retro games, stamps, toys, comics, cork screws, classic cars, coins and practically everything else so I don't see why DVDs should be any different. It's simple supply and demand and if the price is too high it won't sell.

That's a quite different situation.

Continuing to produce a physical object is a lot different to maintaining a supply of easily copied media.