Banks with cashiers, not sales staff

[Deleted User]

Also hate this but rarely happens to me tbh

lovinituk

Sally22 wrote: »

We are told to speak to every postal customer about SD because apparantly they did a survey and most people dont actually know the difference between 1st/Recorded/Special Delivery and we have to make sure the customer is getting the right service for your item.

The questions you mentioned 'does it need to get there tomorrow/is it urgent' is part of the conversation we are supposed to be having with every mails customer so they are actually doing their job right, sorry but thats the way it is!

I used to use the Post Office every day for sending business post (I now have my mail collected) and I was really surprised at the number of people who thought 1st class post meant guaranteed next day delivery!

Loanranger

Sally22 wrote: »

We are told to speak to every postal customer about SD because apparantly they did a survey and most people dont actually know the difference between 1st/Recorded/Special Delivery and we have to make sure the customer is getting the right service for your item.

The questions you mentioned 'does it need to get there tomorrow/is it urgent' is part of the conversation we are supposed to be having with every mails customer so they are actually doing their job right, sorry but thats the way it is!

We also have to try and sell loads of products, in fact I would say we have it harder than the banks as we have to try and sell

-Insurance - Car/Home/Life/Over 50s/Travel/Van/Pet
-Savings Products - ISA's/Growth Bonds/Instant Savers
-Telephony - Homephone/Broadband
-Travel - Money/Travellers Cheques/Travel Money Card/Insurance
- Mortgages and Credit Cards

Plus all the mails customers and business banking, car taxes, passport check and sends etc etc

Fair enough we get a better basic wage than the banks but we still have to do a hell of a lot, we do alot more varied transactions, we have to know all the different postage options etc etc and we DO feel the pressure! So think twice before you have a go at us!

The frontline always feel the brunt of it sadly but we still offer service with a smile! (most of the time!)

Thanks for telling me to think twice before I have a go. This is the problem with a monopoly, no choice for the paying customer.

JacksterD

Loanranger wrote: »

Thanks for telling me to think twice before I have a go. This is the problem with a monopoly, no choice for the paying customer.

In what way is the Post Office a monopoly? Just about every single service provided can be done elsewhere - the only thing I can think of that we have which is unique is the uniform postage price. Good luck getting a letter sent that cheap anywhere else.

Loanranger

Posting a first class letter, Jackster. Try doing that anywhere else except the PO.

JacksterD

Loanranger wrote: »

Posting a first class letter, Jackster. Try doing that anywhere else except the PO.

The mail market in the UK has been completely opened up to whoever wants to compete. It's not Royal Mail's fault that no one else provides that service.

pelirocco

I was in The Halifax the other day , only 3 counters open and 6 staff wandering round , 2 of them going up and down the queue asking why we were there today !

pinkdalek

pelirocco wrote: »

I was in The Halifax the other day , only 3 counters open and 6 staff wandering round , 2 of them going up and down the queue asking why we were there today !

Sounds like they were helping, you would be amazed how many people would queue up just for a routine enquiry that can be done by an alternative staff member or via a cash machine. Plus they have quick depositing facilities, showing these people a quicker option makes it faster for those people who have no choice but to queue.

dzug1

Loanranger wrote: »

Posting a first class letter, Jackster. Try doing that anywhere else except the PO.

You can buy stamps all over the place and there are things called post boxes

Loanranger

I needed a Certificate of Posting, can only get that from PO. It's a monopoly and that is not a good thing for customers.