M&S Coat £15

doraexplorer

i have also ordered the coat and got the e-mail about getting the top for free. I have a question .... if i take it back to the shop would i be able to exchange it for good to the value of 79 pounds? or would it come up as 15 pounds?? i dont want to be dishonest but i dont even know if i like it. i would not mind only getting 15 pounds back for it as that is what i paid . but i would be scared to take it back and get 79 pounds for it then get a bill from m &s.... any advice would be nice thanks you very much

Ted_Hutchinson

doraexplorer wrote:

i have also ordered the coat and got the e-mail about getting the top for free. I have a question .... if i take it back to the shop would i be able to exchange it for good to the value of 79 pounds? or would it come up as 15 pounds?? i dont want to be dishonest but i dont even know if i like it. i would not mind only getting 15 pounds back for it as that is what i paid . but i would be scared to take it back and get 79 pounds for it then get a bill from m &s.... any advice would be nice thanks you very much

Have you checked your order status and does it still say £15

When I checked mine I found it had been altered to £82.50 to include the £15 butterfly top, the discount was gone and the P&P added.

When I queried who had authorised the changes to the order, the order was cancelled.

Edit: I hadn't checked my mailbox when I wrote the above.

Dear Mr Hutchinson,

Thanks for your email.

Order ******

I'm sorry to hear that you are not happy with the service that you have received.

As we made a pricing error on the online shopping page, we will be sending out the items ordered free of charge.

If we can be of any further help please feel free to email or by calling 0845 690 0200, If you are calling from overseas please call us on +44 151 906 7902.

Kind Regards

Rita McGrath

claret2310

Fingers' crossed then - we might be lucky. Glad you pursued it Ted - it does pay off sometimes doesn't it.

Good luck on this one everybody else!

Calm-Seas

I think we are been given the run around here, well i certainly am.
I rang the number given on the email last night to try sort out there incompetence, only to be given another number to ring this morning.
I have rang the second number only to be told i was though to the wrong dept and was transferred back to the dept I had rang last night.
Having had to go through all the explanation once more I was told........... There is no stock of the coat. I will not be receiving the coat, and the cheak of it is they have charged me for the t shirt, and if i dont like it I can take it back for a refund. I asked what happened to the complimentry t shirt and she diddnt have a clue.
Where to next? I am going to ring consumer advice see what advice they can give.
Anyone got any other ideas on this? wondering if we could all come up with the same complaint email let them know we are fighting this as a group rather than individuals They have admitted they made the mistake they have promiced us something they are nolonger standing by, surely something can be done about this?

mirandamayhem

This site is owned and operated by Marks and Spencer plc ("Marks & Spencer", "we" or "us"). Registered office: Registered office:
Waterside House,
35 North Wharf Rd,
London W2 1NW.
Registered number 214436 (England and Wales).

Took this from the marks and spencers site.


So then found the head offices nearest trading standards offices on the trading standards site

City of Westminster
Room 66
Westminster Council House
Marylebone Road
London
NW1 5PT


t: (020) 7641 1111
f: 020 7641 1213
e: tradingstandards@westminster.gov.uk
w: http://www.tradingstandards.gov.uk/westminster/


Now it could be worth emailing them as they're the ones local to the M&S head office, and so you'll have concentrated all your complaints to one office

louise_1981

got my t-shirt this morning. Going to take it back, I ordered a size 20 as I have wide shoulders, but this does not apply to t-shirts! wondering what I will get back (nothing probably),but I have something to take back from christmas anyway.

keep you informed.

Louise.

sarahg1969

I've not heard anything further, so I'll wait and see if something arrives and check how much I've been charged for it. Maybe there's more chance of getting the coat and keeping it that way?

Calm-Seas

I have had this responce from Trading standards

Thank you for your e mail

If the t shirt was given to you by Marks and Spencer with their
compliments then I can see no reason how they can charge you for it, as
in essence no contract was entered into in the first place.

In this instance I suggest that you write to Marks and Spencers Head
Office outlining your case and giving them a time limit by which to
return your money. You should keep a copy of the letter and obtain proof
of posting. If after the time nothing is resolved please come back to
Consumer Direct quoting reference number

Yours sincerely
Hope this helps everyone else

louise_1981

louise_1981 wrote:

got my t-shirt this morning. Going to take it back, I ordered a size 20 as I have wide shoulders, but this does not apply to t-shirts! wondering what I will get back (nothing probably),but I have something to take back from christmas anyway.

keep you informed.

Louise.

Took it back today with delievery note and they put the £15 straight back on my card.

Although I have checked my card and they have taken out £12.75,My understanding is that they only take money out on dispatching an item, so I think there is some sort of mis understanding here.

Going to e-mail tham and see what response I get.

Louise

Calm-Seas

Calm-Seas wrote:

I have had this responce from Trading standards

Thank you for your e mail

If the t shirt was given to you by Marks and Spencer with their
compliments then I can see no reason how they can charge you for it, as
in essence no contract was entered into in the first place.

In this instance I suggest that you write to Marks and Spencers Head
Office outlining your case and giving them a time limit by which to
return your money. You should keep a copy of the letter and obtain proof
of posting. If after the time nothing is resolved please come back to
Consumer Direct quoting reference number

Yours sincerely
Hope this helps everyone else

I have posted my letter to head office today I have stated that I would like a reply and a full inquirey into the matter returned to me within the next 14 days.
IF and that is a big IF we get the complementery t.shirts in my case 2 at least if I can take them back be refunded £30 add to that the £24.50 I paid for the 2 coats I may manage to get one sale coat out of them.Although I think I would just take the £30 and go elsewhere and buy a coat.
Will keep you informed as to the reply I receive from them.