Tesco misprices thread 7 - please only post misprices here

Forgetful

The incorrect amount was this

This week kids clothing is reduced by 30%
so I bought a teen bra for £2 and a childs hat for 75p..

Now when the chap scanned the hat it came out at £3.50,, the original
price...., he sub totalled the whole shopping and I was given a reduction of £1.05 for the hat...30% off £3.50. but nothing off the teen bra....

Well the chap realised this and asked a supervisor to correct the mistake and she cancelled the £3.50 and put it through at 75p...the correct price.


but for some reason the computer gave me a reduction on the second subtotal of 82p for the hat and bra.....but immediately cancelled the reduction......but for some reason the computer instead of subtracting the 82p from the total amount it added another 82p onto the total...making it 82p over charged...

Its complicated when u read the reciept....cannot find it at mo.but its been scribbled on by lots of people at Cs trying to work out the total amount.

The only reason I got the correct total was to add up each item I had bought individually and apply the appropiate reductions.ie.buy 2 for £2...

never mind .long problem!!!!!!!!!!1

gary_lawrence

meltme wrote: »

i bought a phillips electric razor last week and was charged 39.99 but there was a sign saying phillips razors 28.99????

there was no model number on the big sign so i guessed that they were all that price!!!

went to cs and told them and theygave me back £10????

i asked for dtd and they said that i was not overcharged but mis priced as there was also a sign saying 39.99 so dtd did not stand????? AND they said they only gave me the £10 as a good will gesture.

i stood my ground and asked for the manager who was conveniently on a break!! I left my number and they said he would call???????still waiting a week later...........

What should i do????????

OK this is a good example of misleading prices not overcharging. If you buy a Phillips RZ4000 and get charged £39.00 but on the shelf SEL it says Phillips RZ3000 £29.00 they are NOT overcharging you. It is a mistake and a goodwill guesture to let you have it at the (mis-)advertised price is pretty fair I think.:o

ben500

gary_lawrence wrote: »

OK this is a good example of misleading prices not overcharging. If you buy a Phillips RZ4000 and get charged £39.00 but on the shelf SEL it says Phillips RZ3000 £29.00 they are NOT overcharging you. It is a mistake and a goodwill guesture to let you have it at the (mis-)advertised price is pretty fair I think.:o

Sorry but this is rubbish, if more than one price is displayed for the same product the lower price MUST be charged or the item withdrawn from sale, if you are charged a higher price than that is displayed you have been OVERCHARGED.

WishI'dReadSooner

Also you should have got back £22 as you were overcharged £11 - where the £10 they gave you came in, I don't know?
Just tell them when you ring that you'll check with trading standards.

valk_scot

Little_John wrote: »

LOL whay would they give you the extra if they sell them to you for less? they are not breaking any laws selling them to you for less

Lol, I wasn't intending to try it. I'm not that cheeky! :rotfl: I was just curious to know if anyone else had in the same sort of circumstances. If the DTD policy doc states "misprice" rather than specifically overcharging, it is possible, surely?

FloFlo

Policy states if we charge you more, so wouldn't work.

kabie

Bought "christmas party" 18 mini spring rolls SEL 37p charged £1.50 (this "bargain" mentioned earlier in the thread).
Was told that DTD only applies to mis-scan ie cashier accidentally scanning a product more than once.
After arguing husband got a refund of the difference but I then pointed out that we were entitled to DTD. The assistant grumbled and went to chat to a colleauge, after a lot of evil looks we got the correct DTD. thgey were miffed because we'd bought 4 boxes.

gary_lawrence

ben500 wrote: »

Sorry but this is rubbish, if more than one price is displayed for the same product the lower price MUST be charged or the item withdrawn from sale, if you are charged a higher price than that is displayed you have been OVERCHARGED.

Sorry, you may have misread the post. If a product is on the shelf and underneath it is a lable for a DIFFERENT product, they are not obliged to sell it to you for that price. Say they had a PANASONIC Plasma TV, TV401 for £999 and someone printed out a PANASONIC hifi, HF401 for £199.As long as the TV clearly states it is TV401 on the box and the SEL clearly states HF401, then it is NOT an overcharge. Just a mistake. If they had to sell to you for the SEL price, even if for a different product, people would be moving stock aound all over the place.

sfc_boy

ben500 wrote: »

Sorry but this is rubbish, if more than one price is displayed for the same product the lower price MUST be charged or the item withdrawn from sale, if you are charged a higher price than that is displayed you have been OVERCHARGED.

Ben500 - I understand what you're saying, and it's correct, but I think the point gary_lawerence was making in his example was that it *wasn't* the same product as advertised on the SEL, so it is misleading, rather than an o/c. I nearly picked up some Epson printer paper the other day, as it had a big SEL saying BOGOF, but on closer inspection of the SEL, it was for Tesco Finest printer paper, not the Epsom paper it was directly in front of - misleading, but not an o/c if BOGOF hadn't kicked in.

I'm sure I'm teaching my granny to suck eggs here, but check the barcodes on the product and SEL to be sure.

gary_lawrence

sfc_boy wrote: »

Ben500 - I understand what you're saying, and it's correct, but I think the point gary_lawerence was making in his example was that it *wasn't* the same product as advertised on the SEL, so it is misleading, rather than an o/c. I nearly picked up some Epson printer paper the other day, as it had a big SEL saying BOGOF, but on closer inspection of the SEL, it was for Tesco Finest printer paper, not the Epsom paper it was directly in front of - misleading, but not an o/c if BOGOF hadn't kicked in.

I'm sure I'm teaching my granny to suck eggs here, but check the barcodes on the product and SEL to be sure.

Good point sfc_boy. If you look at the standard SEL, there is a long number running across the bottom. The last 12 or so numbers should be the same as the bar code.

Whilst on the bar code subject, and as a matter of interest maybe, when you have products per kg, the bar code will be something like 435467 then the price in pence preceded with 0's followed by a check code number. So if my product was for 4.99 it would be something like 43546700004993. If it were 24.50 it may be 43546700024508. I thinkof the SEL it would have 43546700000000. Not sure if that is of an use to anyone.