Tesco misprices thread 7 - please only post misprices here

ExTesco

Odd_Fellow wrote: »

The important thing here is that it has to be a very obvious mistake (such as the example of a TV having the SEL for a hifi). If it's one TV model against another model, then the situation is less clear. If the model numbers are not apparent then there's a potential problem too. The law would rightly suggest that a purchase of a few pounds would not warrant much more than a cursory glance at prices/model numbers matching. A few hundred and the shopper would be expected to spend a little more time investigating.

As for overcharges vs mistakes..... well most OC's are mistakes unwitting made by people who can't be arsed to do the job properly.

When I worked for Tesco, we had a model change in one particular microwave. It went from (say) a SV201 to a SV202. The price also went up by £10. We did not spot the model change and therefore the SV201 SEL was not changed. This was spotted by a customer claiming R&R (at the time). We told him that this was a mistake and would give him the microwave at the lower price but R&R did not apply as the price for the SV202 was not advertised, therefore we did not sell at a price 'higher than that advertised on the product or shelf' for the SV202. The case was simple, the SV202's price was not advertised therefore could not be overcharged. Selling him the microwave for the lower price was something we offered, but were not required to do by law. Yes it was misleading, but not deliberate.

I have noticed that quite a few things are now on the shelf without SELs, especially DVDs and CDs. The product often is not priced as well, so if you want to know the price you have to go to a self scan or ask a member of staff to price check it. In these circumstances, a DTD can never apply.

i_like_shoes

quoia wrote: »

Since I've a love of mathematics, do puzzles, brainteasers & mindbenders for pleasure and was a computer engineer for 26 years, this is right up my street !!!

I think you were wrong, the computer was right and you not only bamboozled yourself but managed to do the same to Tesco CS.
If you'd been mischarged by anything other than 82p I'd have puzzled long over this, and probably needed more information, however the numbers provided tell a nice little story if you've got logic and a mathematical brain.

Here's what I think happened.

+ £2.00 Bra
+ £3.50 Hat (at full price)

---

= £5.50 (running total)

30% off ONLY HAT (so you think/say)
- £1.05 (deduction) ????

---

= £4.45 ????

Actually I think you DID get 30% off Bra (since unless it was also cancelled & rescanned with different till option or barcode number - why would 30% off the Bra suddenly appear correct in a total later on in the receipt - if it didn't the total would be 60p out)
so somewhere else on the receipt is -£0.60 or the -£1.05 is actually -£1.65 (30% of £5.50)

So I'm sure the 30% is off both

- £1.65 (total deduction)

---

= £3.85 (running total)

Now correction to Hat price

NOT £3.50 but £0.75

- £3.50
+ £0.75

---

= £1.10 (running total)

So Hat & Bra now £2.75 (by chance actually half of the original £5.50 - see where I'm going ?)

So subtotal
New Hat & Bra cost £2.75 so 30% off is 82.5p (rounded down to 82p)

- £0.82 (deduction)

---

= £0.28 (running total)

BUT, BUT, BUT !

You've already had a deduction of £1.65 which doesn't apply any more (You can't have £1.65 off £5.50 AND 82p off £2.75)

SO....

+ £0.82 (cancells out "second" deduction) (at this point you've still got a deduction of £1.65)

---

= £1.10 (running total)

Recalculates again 30% off new Kid clothes total of £2.75 (82.5p - 82p rounded) "knowing" EXCESS deduction has been applied

+ £0.82 (again) (at this point you've still got a deduction of £0.83)

---

= £1.92 FINAL TOTAL

So without ALL the +s and -s
Bra and hat £2.75 less 30% (which is 82.5p - call it 82p) = £1.93
You would have been charged £1.92 and so were actually 1p up on the deal

I think just seeing a deduction get cancelled and then the same amount added on again caused perplexed confusion.


Incidentally I had a checkout girl at ASDA on Friday in "perplexed confusion" when she mis-scanned some coupons.
She accidentally scanned a 20p coupon twice and missed out a 50p one - so I was 30p short on the deal.
I thought the total was wrong so asked her to check and the receipt had 3 x 20p and 1 x 50p when it should have been 2 of each.
I said she needed to "cancel/remove" a 20p one and do a 50p instead.
This is easy just like if one tin of beans goes through twice - press a certain button before scanning it again - takes it off instead of adding it on.
She did this with the coupon and the sub-total increased in value - THIS TOTALLY THREW HER !!!
She did it again and 20p got added on yet again - she said "It's not working" "Yes it is!" I said.
"No" she said looking at the receipt, "the coupon's 20p hasn't got a minus sign in front of the value"
"Yes that's correct - you are REMOVING a COUPON so the value is POSITIVE - the bill is INCREASING in value !!" I insisted
She wouldn't have any of it. I tried explaining the positive and negative values on the receipt and why a coupon has a MINUS value when it is ADDED (scanned normally) but has a POSITIVE value if VOIDING it. Exactly the opposite for a can of beans !! "No No" she said, I was wrong , the computer was at fault and she knew what should be a + and a - !!! Yep, right, NOT !!
Called a supervisor who decided it was simpler to cancel the entire transaction, scan ALL items in my carrier bags again and then do the coupons from scratch!
Don't want to stereotype but she was VERY BLONDE !

Dont know about you lot but i got bored after reading the first paragraph :rotfl:

dawn1

just got : the fast and the furious ultimate collection , 3 dvd box set

sel - £7.00 charged - £15.00 dtd = £16 .00 :j

but they photocopied my reciept , said it was a new policy for refunds but they didnt do it for the 2 people who were getting double the difference on imperial shower gel (i think ) sel 75p ? charged 1.49 ? so another one to look for

Forgetful

this is a list of items i bought

bag 10p
smoked pork saudage £1.00
pork belly £1.37
milkshake £1.00
tropicana drink £1.39
sweets 59p
cookies 55p
fresh milk £1.47
fresh milk £1.47
teen bra £2.00
girls hat 75p
double sheet £1.96

on the milk it is 2 for £2.00
30% discount on the hat...(kidswear)
but no discount on teen bra (excludes underwear)

and my total to pay was £12.48

there u go Quoia

Odd_Fellow

ExTesco wrote: »

When I worked for Tesco, we had a model change in one particular microwave. It went from (say) a SV201 to a SV202. The price also went up by £10. We did not spot the model change and therefore the SV201 SEL was not changed. This was spotted by a customer claiming R&R (at the time). We told him that this was a mistake and would give him the microwave at the lower price but R&R did not apply as the price for the SV202 was not advertised, therefore we did not sell at a price 'higher than that advertised on the product or shelf' for the SV202. The case was simple, the SV202's price was not advertised therefore could not be overcharged. Selling him the microwave for the lower price was something we offered, but were not required to do by law. Yes it was misleading, but not deliberate.

I have noticed that quite a few things are now on the shelf without SELs, especially DVDs and CDs. The product often is not priced as well, so if you want to know the price you have to go to a self scan or ask a member of staff to price check it. In these circumstances, a DTD can never apply.

This is splitting hairs.

The fact is that the customer was overcharged as the pricing indicators were misleading (it's not important whether this was deliberate or not for the purposes of this discussion).

If the people WHO ARE PAID to get it right don't notice, how is a customer supposed to? That's a reasonable question that the law would ask and, I am afraid, that Tesco would have been in the wrong.

As for following policy, an overcharge is an overcharge. Why does it make a difference whether it's a mistake or not?

Put another way, is there a suggestion that some overcharges are deliberate and others not? If so, then the CS desks must be aware of the deliberate illegal actions and, conversely, totally in the dark over "mistakes".

When is a "mistake" not an overcharge?

ExTesco

Odd_Fellow wrote: »

This is splitting hairs.

The fact is that the customer was overcharged as the pricing indicators were misleading (it's not important whether this was deliberate or not for the purposes of this discussion).

If the people WHO ARE PAID to get it right don't notice, how is a customer supposed to? That's a reasonable question that the law would ask and, I am afraid, that Tesco would have been in the wrong.

As for following policy, an overcharge is an overcharge. Why does it make a difference whether it's a mistake or not?

Put another way, is there a suggestion that some overcharges are deliberate and others not? If so, then the CS desks must be aware of the deliberate illegal actions and, conversely, totally in the dark over "mistakes".

When is a "mistake" not an overcharge?

Odd Fellow, let me ask this... If I were to go into tesco and take the SEL from a £900 TV and swap it with a £600 TV, and you go in and buy the one with the SEL for £600, and subsequently paid £900, would you expect DTD? The answer is obviously no. I am not saying Tesco deliberately put the wrong prices on products.

Let us all remember please if we want to look at the letter of the law that an advertised price is in fact an "invitation to treat" and not a contractual obligation.

Odd_Fellow

ExTesco wrote: »

Odd Fellow, let me ask this... If I were to go into tesco and take the SEL from a £900 TV and swap it with a £600 TV, and you go in and buy the one with the SEL for £600, and subsequently paid £900, would you expect DTD? The answer is obviously no. I am not saying Tesco deliberately put the wrong prices on products.

Let us all remember please if we want to look at the letter of the law that an advertised price is in fact an "invitation to treat" and not a contractual obligation.

OK. If it's easy to miss the fact that the 2 TVs are different - i.e the products are remarkably similar, then there's a case to answer. The store has a duty to ensure that it's pricing indicators are accurate.

Regarding "invitation to treat", you're correct. It's not a contractual obliagation UNTIL a contract is formed and that is by the process of money changing hands.

What's wrong with looking at the letter of the law, are we all not governed by it? OK, I accept that we should also be concerned with the Spirit of the law, but is mistakes are made by a store with the massive resources of Tesco, then it should be big enough to hold it's hands up and say, "sorry, yup, we got it wrong" and follow it's own damn policy - no matter how sour and bitter the pill is to swallow. If the store does not learn from it's mistakes, it should continue to pay for them until such a time that it does learn, not attempt to shirk it's responsibility which is clearly a trait of Tesco stores throughout the land.

quoia

Forgetful wrote: »

this is a list of items i bought

bag 10p
smoked pork saudage £1.00
pork belly £1.37
milkshake £1.00
tropicana drink £1.39
sweets 59p
cookies 55p
fresh milk £1.47
fresh milk £1.47
teen bra £2.00
girls hat 75p
double sheet £1.96

on the milk it is 2 for £2.00
30% discount on the hat...(kidswear)
but no discount on teen bra (excludes underwear)

and my total to pay was £12.48

there u go Quoia

And you think the £12.48 is wrong ? By 82p ?

I can see that you could think that it was a little too high (by 60p) because at the time you were expecting to get 30% off the £2 bra.

quoia

OK - so a Running Total

bag 10p / RT=10
smoked pork saudage £1.00 / RT = 110 (hope the sauDage tasted nice)
pork belly £1.37 / RT = 247
milkshake £1.00 / RT = 347
tropicana drink £1.39 / RT = 486
sweets 59p / RT = 545
cookies 55p / RT = 600
fresh milk £1.47 / RT = 700 (just add 100 - 2 for £2 deal)
fresh milk £1.47 / RT = 800 (as above)
teen bra £2.00 / RT = 1000
girls hat 75p / RT = 1075
double sheet £1.96 / RT = 1271

so £12.71 at this point

Less 30% of 75p (Hat) = 22.5p - rounded up to 23p

£12.71 - 23p = £12.48

Where's the problem ?

Given the Bra is out of the 30% equation but the Hat is in, the original £3.50 full price scan would have given a £1.05 discount.
Correcting the Hat price to 75p with a new discount of just 23p means the £1.05 discount is 82p too much
So 82p would be added back to the bill !

Q.E.D.

Latin. quod erat demonstrandum (that which was to be demonstrated)

mrsv05

you rock quoia !!