Tesco misprice discussion area part 16

spa2k

leadhead wrote:

Well done dormouse............you actually found a CSA that was interested in Customer Services

I actually mentioned this procedure above in answer to a returns query above.

They can do it if they wish, unfortunately though, they dont often "wish" to do it

Leadhead, i dont think its a case of if they wish to do so, if you actually know the process involved, unless you actually have some very specific detail then it is quite a difficult thing to do. You need to know the exact day that the item was purchased otherwise the search will take a very long time. The wider the timeframe the longer the search will take. Also it depends on the amount of the particular item that is sold as to how long the search will take. Imagine how long it would take if you said "I bought a can of beans but have lost the receipt"!!

Aside from that, it is not Tescos responsibility to retain anyones receipt in case of a possible refund, it is the customers in exactly the same way that it is not up to the customer to ensure that the labels are correct it is up to tesco.

wireframe_2

wureframe wrote:

XBox 360 Premium + Gears of War Bundle.
SEL (Expired 26/12/2006) 297.xx?
Actual: 317.xx

Going back for refund tomorrow....

Kevin Kelly (remember him?) called me this morning and told me it was entirely my fault for not noticing the date on the SEL. He effectively said it was down to the customers to notice OOD SEL's, and not buy the products, althought I couldn't actually get him to say those words. Apparently its also my fault that the SEL cahnging people hadn't done their job so soon after Christmas, somehow. Took the lot back for a refund. Am frankly disgusted, but no other recourse. TS is pointless.
Went to 9 different tescos today looking for a mispriced bundle. Got JACK. Anyone with who has seen one in the SE/London, please PM me with a tipoff?

honey06

wireframe wrote:

Went to 9 different tescos today looking for a mispriced bundle. Got JACK. Anyone with who has seen one in the SE/London, please PM me with a tipoff?

nice idea, but i thik if anyone i that area had seen one, they would have got it themselves, dont you??

wireframe_2

honey06 wrote:

nice idea, but i thik if anyone i that area had seen one, they would have got it themselves, dont you??

Maybe. And maybe after they got it, nobody took down the SEL, smartypants. :P
Or maybe, appealing to someone's good nature who already has more than 1 XBox, they could just tip off a fellow MSE'er. Who knows what bounds human kindness....

Constantine

spa2k wrote:

Leadhead, i dont think its a case of if they wish to do so, if you actually know the process involved, unless you actually have some very specific detail then it is quite a difficult thing to do. You need to know the exact day that the item was purchased otherwise the search will take a very long time. The wider the timeframe the longer the search will take. Also it depends on the amount of the particular item that is sold as to how long the search will take. Imagine how long it would take if you said "I bought a can of beans but have lost the receipt"!!

Aside from that, it is not Tescos responsibility to retain anyones receipt in case of a possible refund, it is the customers in exactly the same way that it is not up to the customer to ensure that the labels are correct it is up to tesco.

Just to reiterate Spa's comments. Searching without an exact purchase date is very time consuming. Searching for a sale without credit or club card numbers (ie cash sale) is virtually impossible (unless it was a high value item and was the only thing purchased).

Easiest solution for all concerned is keep the receipt.

ginjim

evening constantine

constantine? where do these new sels come from? i mean when prices are changed?

Constantine

ginjim wrote:

evening constantine

constantine? where do these new sels come from? i mean when prices are changed?

They come from a temperamental laser printer. The information is sent down through the back office system.


(I typed this on my Wii....don't think I will be doing it that often, life is too short )

leadhead

dormouse wrote:

Hi im new to this but just had to let u know that i returned a faulty iron to tesco with no receipt and they said they could trace reciepts for up to three months backdated, receipt found and exchange given.:j

leadhead wrote:

Well done dormouse............you actually found a CSA that was interested in Customer Services

I actually mentioned this procedure above in answer to a returns query above.

They can do it if they wish, unfortunately though, they dont often "wish" to do it

spa2k wrote:

Leadhead, i dont think its a case of if they wish to do so, if you actually know the process involved, unless you actually have some very specific detail then it is quite a difficult thing to do. You need to know the exact day that the item was purchased otherwise the search will take a very long time. The wider the timeframe the longer the search will take. Also it depends on the amount of the particular item that is sold as to how long the search will take. Imagine how long it would take if you said "I bought a can of beans but have lost the receipt"!!

Aside from that, it is not Tescos responsibility to retain anyones receipt in case of a possible refund, it is the customers in exactly the same way that it is not up to the customer to ensure that the labels are correct it is up to tesco.

Constantine wrote:

Just to reiterate Spa's comments. Searching without an exact purchase date is very time consuming. Searching for a sale without credit or club card numbers (ie cash sale) is virtually impossible (unless it was a high value item and was the only thing purchased).

Easiest solution for all concerned is keep the receipt.

Totally agree Spa/Constantine........just trying to indicate that some CSA's are a lot more helpful than others.......and agree with responsibility thing.

Ps...how come ive been getting messages saying the forums were down for 5 to 6 hours for essential maintenance,and have tried to log on every hour, when there seems to be no massive gap in the posts....no sarcastic answers please.

ginjim

Constantine wrote:

They come from a temperamental laser printer. The information is sent down through the back office system.


(I typed this on my Wii....don't think I will be doing it that often, life is too short )

r u online with a wii then?
and is that ur wii number?

Constantine

ginjim wrote:

r u online with a wii then?
and is that ur wii number?

Yes and Yes.


It was not down for that long leadhead. Looks like avatars have been removed...they seem to be having a few problems...