Tesco misprice discussion area part 16

ginjim

so is consumer direct trading standards or just another silly jobsworth lot?

ben500

ginjim wrote:

so is consumer direct trading standards or just another silly jobsworth lot?

The best way I could describe it is, a cheap and nasty front end designed to filter out and diminish the workload, the information supplied cannot be relied on as it is as often incorrect as it is correct, it has a call centre mentality and if they can get you off the list and bagged and tagged as a completed enquiry they will, it would always be wise to ask them to point you in the direction of any legislation they feel exempts your enquiry from investigation, they are unlikely to be able to do so and if so ask them to escalate to a senior, better still never deal with them use snail mail direct to TS they will look a lot harder before denying your enquiry in writing.

Morgawr

TheBoy wrote:

could you PM me where that is plz?

No need for a PM... Was my local Tesco Extra in the UK!;)

joshtbh

anyone any idea what time electrical depts close in exta stores tonight please? I've tried ringing both them and CS at my local, no answer on either! naughty tesco.

ginjim

tescos close at 10pm tonight dont they

leadhead

rdwarr wrote:

I must admit I used to think like this as well until I remembered the TV commercials featuring Prunella Scales actively seeking out misprices so she could get goods for nothing. Thus the whole concept of "deliberate R+Ring" was created by Tesco themselves and, by advertising it in such a way, they have invited participation from members of the public.
"Obscene profits" don't come into it. R+R makes an insignificant hole in the balance sheet and matters to shareholders far less than many people here imagine.

Well said mr rdwarr.

A constructive (for RandRing) "no digs/snide remarks post.

See that "cheapie"........Ive "thanked" his post as well.

What with TE being constructive as well.

Maybe we can all get a long together in the new year.

Looks like a "Happy New Year"

brindles01

ben500 - in reply to your post#2150 - I have approached Consumer Direct as a first port of call and now have a direct tel. no. for my local TS officer who I can speak to about anything and what Tesco Employee says is correct (and Tesco know it!) that if you purchase something, then go to CS about a misprice/overcharge based on a OOD sel, then Tesco are perfectly within their rights to offer you the product for the lower price you have seen, not give a full refund as per their Price Promise. Obviously if you are a genuine customer you will go away happy with the lower price. What is causing the problem here is that most of 'us' are familiar with the refund and retain and the simple wording of the 'and if things don't add up......' policy. So if the refund isn't offered in what should be a clear cut overcharge then things get a bit nasty - so to speak. It WOULD be so much easier to understand if there was some sort of clarification between the conflicting issues - OOD sels and a simple overcharge because at the moment the two are at odds with each other. And TS don't have anything to do with Tescos refund policy AT ALL, just in case anyone was wondering if TS can be involved in this matter.

leadhead

devild wrote:

So really you had no intention of actually buying it you just wanted it for free, practically theft...... waits for the "but they deliberately misprice" and "make obscene profits" arguements to come

Please don't feed the troll.................Theft........Huh!!

This thread is for the discussion of misprices at Tesco, by people who use the RandR policy.

A thread has been created for people like yourself who disagree with the use or exploitation of the policy

http://forums.moneysavingexpert.com/showthread.html?t=274398&page=45

ben500

brindles01 wrote:

ben500 - in reply to your post#2150 - I have approached Consumer Direct as a first port of call and now have a direct tel. no. for my local TS officer who I can speak to about anything and what Tesco Employee says is correct (and Tesco know it!) that if you purchase something, then go to CS about a misprice/overcharge based on a OOD sel, then Tesco are perfectly within their rights to offer you the product for the lower price you have seen, not give a full refund as per their Price Promise. Obviously if you are a genuine customer you will go away happy with the lower price. What is causing the problem here is that most of 'us' are familiar with the refund and retain and the simple wording of the 'and if things don't add up......' policy. So if the refund isn't offered in what should be a clear cut overcharge then things get a bit nasty - so to speak. It WOULD be so much easier to understand if there was some sort of clarification between the conflicting issues - OOD sels and a simple overcharge because at the moment the two are at odds with each other. And TS don't have anything to do with Tescos refund policy AT ALL, just in case anyone was wondering if TS can be involved in this matter.

More flawed information I'm afraid, it IS within their remit, the problem is few understand why and how and those that do have little incentive to assist. In any event it is a far easier option to take up with Advertising Standards than TS, r&r is part of the terms of contract for any purchase made at Tesco whether they like it or not until they remove it from their policy and public display, anyone who tells you otherwise is likely to fall into one of the following categories, uninformed, uninspired or misleading. There is no difference between OOD sel or incorrect sel, both have the same effect on the shopper in that they are intended to influence the purchasing decision, if they do they are both misleading.

troubled_buyer

troubled_buyer wrote:

Hi,

Can anybody answer how the website prices stack up against the store prices?
Are they ahead of store prices (ie store prices to be altered to match website), are they behind store prices (ie store is correct and website will be changed) or are they just plain different.

I'm asking as I've seen an item I want and it is higher on the website so I want to know if I should keep checking the stores for possible misprices, the stores currently have SEL at a lower price and scan correct to that SEL.

PS The XBOX 360 premium is lower on the website, does this indicate another round of free XBOX's?

Anybody got any comments on this?
I just want some advice as to what is correct.