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Tesco misprice discussion area part 16

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  • spa2k
    spa2k Posts: 832 Forumite
    Part of the Furniture Combo Breaker
    Interestinger (is that a word?) and interestinger.....

    Was in JJB Sports today with my son who was buying a rather nice pair of trainers...1 price on display of £14.99, the shoe was on a 6ft high shelf. My boy took the shoes to the till, paid and came and told me he had been charged £19.99

    Naturally this was challenged by myself, met with some very poor customer service from the store manager (he claimed a customer had moved the trainers, took the shelf off and showed me the nike label on top, however when challenged he could not show me the correct shelf - when we walked away from the shelf he put the trainer back where it came from - the nike shelf!). There was nothing visible to the customer saying Nike!! This complaint resulted in no refund of the difference, and "being made to feel the way that i imagine a criminal would" all for querying a price. JJB Head office awaits my wrath. During my conversation with the store manager he showed me a ticket for £19.99 actually inside the trainer that my son had given the original assistant so that the correct size could be obtained from the stockroom.


    As per the advice constantly given by Munt and Ben500 among others i reported the offending store to trading standards (consumer direct) whereby i obtained some interesting information.

    How does this tie in to the Tesco thread?

    Well consumer direct informed me that actually any price indication is as has been stated before on here simply "an invitation to treat" and as there was a price marked on the trainer stating the correct price the lower displayed price was negated as soon as the transaction was completed at the till. This means that if you actually pay the higher price for goods that have two or more price indications then you have accepted the retailers invitation to treat at the price that you have paid. This also covers the self scan tills where the consumer actually accepts the price at the time of payment.

    I also queried the managers request for my name and address when i asked for a refund, apparently because the refund policy is a store policy then the retailer has every right to ask for your name and address. If the product is faulty however they do not have the same right. Of course the name and address given does not need to be the correct one but that is up to the individual.

    As most of you know, i am not a legal bod, i do not claim to know the entire consumer and pricing regulations back to front inside out however the information i have been given clearly conflicts with some of the information that has been posted on here.

    As i say, interestinger and interestinger..........
    Fight Poverty - Hit a tramp!
    I don't exist, it is merely your imagination.
    Justice for the 96. - Google It.
  • leadhead
    leadhead Posts: 2,604 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    spa2k wrote:
    Interestinger (is that a word?) and interestinger.....


    Well consumer direct informed me that actually any price indication is as has been stated before on here simply "an invitation to treat" and as there was a price marked on the trainer stating the correct price the lower displayed price was negated as soon as the transaction was completed at the till. This means that if you actually pay the higher price for goods that have two or more price indications then you have accepted the retailers invitation to treat at the price that you have paid. This also covers the self scan tills where the consumer actually accepts the price at the time of payment.

    I also queried the managers request for my name and address when i asked for a refund, apparently because the refund policy is a store policy then the retailer has every right to ask for your name and address. If the product is faulty however they do not have the same right. Of course the name and address given does not need to be the correct one but that is up to the individual.

    As most of you know, i am not a legal bod, i do not claim to know the entire consumer and pricing regulations back to front inside out however the information i have been given clearly conflicts with some of the information that has been posted on here.

    As i say, interestinger and interestinger..........

    Like Tesco CS or HO, though, it depends maybe on who you speak to, I'm sure there's been examples on here,where TS have said, "the lower price must be charged".

    But yes....it gets interestinger.......
    Couponing....."every little hurts"

    Half of the people can be part right all of the time, Some of the people can be all right part of the time.
    But all the people can't be all right all the time. .........I think Abraham Lincoln said that.
    "I'll let you be in my dreams if I can be in yours, "I said that............................ Bob Dylan 1963
  • spa2k wrote:
    Interestinger (is that a word?) and interestinger.....

    Was in JJB Sports today with my son who was buying a rather nice pair of trainers...1 price on display of £14.99, the shoe was on a 6ft high shelf. My boy took the shoes to the till, paid and came and told me he had been charged £19.99

    Naturally this was challenged by myself, met with some very poor customer service from the store manager (he claimed a customer had moved the trainers, took the shelf off and showed me the nike label on top, however when challenged he could not show me the correct shelf - when we walked away from the shelf he put the trainer back where it came from - the nike shelf!). There was nothing visible to the customer saying Nike!! This complaint resulted in no refund of the difference, and "being made to feel the way that i imagine a criminal would" all for querying a price...


    Asked for an RnR I hope :rolleyes:
    Welcome to the world of RnRing :p
  • spa2k
    spa2k Posts: 832 Forumite
    Part of the Furniture Combo Breaker
    leadhead wrote:
    Like Tesco CS or HO, though, it depends maybe on who you speak to, I'm sure there's been examples on here,where its been said, "the lower price must be charged".

    But yes....it gets interestinger.......

    well this was what i queried with consumer direct (trading standards). Apparently as the price was displayed, albeit inside the shoe then that was the price that was accepted at the point of sale and not the one on the shelf. Naturally if I had been at the till at the point of purchase then i would have queried it.
    Fight Poverty - Hit a tramp!
    I don't exist, it is merely your imagination.
    Justice for the 96. - Google It.
  • spa2k
    spa2k Posts: 832 Forumite
    Part of the Furniture Combo Breaker
    ukstuff wrote:
    Asked for an RnR I hope :rolleyes:
    Welcome to the world of RnRing :p
    Actually, all i wanted was to be charged the correct price. If the trainer had not have been advertised as £14.99 then i would have been happy to have paid £14.99 - as with many others, its not the price its the principal. In no way was there any situation of greed or wanting more than was deserved, all I wanted was to be charged the correct price.

    Now doesnt that sound familiar!
    Fight Poverty - Hit a tramp!
    I don't exist, it is merely your imagination.
    Justice for the 96. - Google It.
  • savingsgirl
    savingsgirl Posts: 8,227 Forumite
    spa2k wrote:
    Now doesnt that sound familiar!

    no!!!!!!!!!!!!!!!:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: ;)
    Auntie Savingsgirl 24/9/06 :j
  • From the Consumer Direct website:

    "It is a criminal offence for traders to give a misleading price indication about goods or services. That applies in whatever way the price indication is given, whether written in a notice or leaflet or given verbally. For example, you may see a shelf edge price ticket showing £5 for the item, then you are charged £5.10 at the checkout. Another misleading price indication may be a price indicated on a leaflet, but you are charged at a higher price in the store."

    "What to watch out for: Being charged a higher price for the product at the checkout than is shown elsewhere within the shop."
  • spa2k
    spa2k Posts: 832 Forumite
    Part of the Furniture Combo Breaker
    orainsear wrote:
    From the Consumer Direct website:

    "It is a criminal offence for traders to give a misleading price indication about goods or services. That applies in whatever way the price indication is given, whether written in a notice or leaflet or given verbally. For example, you may see a shelf edge price ticket showing £5 for the item, then you are charged £5.10 at the checkout. Another misleading price indication may be a price indicated on a leaflet, but you are charged at a higher price in the store."

    "What to watch out for: Being charged a higher price for the product at the checkout than is shown elsewhere within the shop."

    This is the point that i was trying to press home however the person at consumer direct was most insistent that as the correct price was advertised on the product then there has been no breach?!?
    Fight Poverty - Hit a tramp!
    I don't exist, it is merely your imagination.
    Justice for the 96. - Google It.
  • spa2k wrote:
    This is the point that i was trying to press home however the person at consumer direct was most insistent that as the correct price was advertised on the product then there has been no breach?!?

    I'm not sure where they are coming from to be honest. The consumer protection act of 1987 makes it an offence to indicate a price for goods (or services) which is lower than the one that actually applies.

    Perhaps what they were trying to say was that if the correct price is shown at the till (they are correcting their mistake) and you accept it then the sale is ok?

    However I don't believe that this can be right - are you supposed to check every single price at the till even if you are buying a heap of stuff?

    What is clear though is that by displaying two prices the law is being broken.
  • ben500
    ben500 Posts: 23,192 Forumite
    spa2k wrote:
    Interestinger (is that a word?) and interestinger.....

    Was in JJB Sports today with my son who was buying a rather nice pair of trainers...1 price on display of £14.99, the shoe was on a 6ft high shelf. My boy took the shoes to the till, paid and came and told me he had been charged £19.99

    Naturally this was challenged by myself, met with some very poor customer service from the store manager (he claimed a customer had moved the trainers, took the shelf off and showed me the nike label on top, however when challenged he could not show me the correct shelf - when we walked away from the shelf he put the trainer back where it came from - the nike shelf!). There was nothing visible to the customer saying Nike!! This complaint resulted in no refund of the difference, and "being made to feel the way that i imagine a criminal would" all for querying a price. JJB Head office awaits my wrath. During my conversation with the store manager he showed me a ticket for £19.99 actually inside the trainer that my son had given the original assistant so that the correct size could be obtained from the stockroom.


    As per the advice constantly given by Munt and Ben500 among others i reported the offending store to trading standards (consumer direct) whereby i obtained some interesting information.

    How does this tie in to the Tesco thread?

    Well consumer direct informed me that actually any price indication is as has been stated before on here simply "an invitation to treat" and as there was a price marked on the trainer stating the correct price the lower displayed price was negated as soon as the transaction was completed at the till. This means that if you actually pay the higher price for goods that have two or more price indications then you have accepted the retailers invitation to treat at the price that you have paid. This also covers the self scan tills where the consumer actually accepts the price at the time of payment.

    I also queried the managers request for my name and address when i asked for a refund, apparently because the refund policy is a store policy then the retailer has every right to ask for your name and address. If the product is faulty however they do not have the same right. Of course the name and address given does not need to be the correct one but that is up to the individual.

    As most of you know, i am not a legal bod, i do not claim to know the entire consumer and pricing regulations back to front inside out however the information i have been given clearly conflicts with some of the information that has been posted on here.

    As i say, interestinger and interestinger..........

    Once again incorrect advice given by an incompetent service.
    Four guns yet only one trigger prepare for a volley.


    Together we can make a difference.
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