Tesco misprice discussion area part 16

wlfc1

davolako wrote:

Hiya,
Fairly new to all this, but was in Tescos today, and noticed the £20 off when you buy a xbox 360 and a xbox 360 game - purchased them at the electricals and discount did not come off. When i asked the guy about a refund as per their policy on the wall, he went and checked with his manager who became really aggressive, practically accusing me of stealing and exploitation, and would not give me a R&R - asked him to phone CS which he went off and appartently did, but would not budge on the R&R - any ideas if i should pursue with head office ? - the guy really upset me too ! - wouldn't have minded but i did actually want the console, until he started getting nasty ! ended up getting a full refund and leaving empty handed
Thanks

My advice is to leave it

You won't win

TescoEmployee

davolako wrote:

- wouldn't have minded but i did actually want the console, until he started getting nasty ! ended up getting a full refund and leaving empty handed

Im sure i'll be corrected if im wrong but since you have recieved a refund for the product and no longer have it H/O probably will now not help you

davolako

Thanks for the advice...as I shop there practically every day don't really want to upset the cart !!! - Will put it down to experience and try again another day.

ginjim

davolako wrote:

Hiya,
Fairly new to all this, but was in Tescos today, and noticed the £20 off when you buy a xbox 360 and a xbox 360 game - purchased them at the electricals and discount did not come off. When i asked the guy about a refund as per their policy on the wall, he went and checked with his manager who became really aggressive, practically accusing me of stealing and exploitation, and would not give me a R&R - asked him to phone CS which he went off and appartently did, but would not budge on the R&R - any ideas if i should pursue with head office ? - the guy really upset me too ! - wouldn't have minded but i did actually want the console, until he started getting nasty ! ended up getting a full refund and leaving empty handed
Thanks

I would contact HO and maybe complain about his rudeness though

wlfc1

ginjim wrote:

I would contact HO and maybe complain about his rudeness though

Leave it- why bother?, just make life hard for yourself

littledutchboy

rombomb wrote:

p.s. After catching up on these threads I cannot believe how much space gets devoted to the poster TescoEmployee:mad:

I like TescoEmployee (even though he/she is sometimes a bit grumpy...:p )

ooro

spa2k wrote:

This is the point that i was trying to press home however the person at consumer direct was most insistent that as the correct price was advertised on the product then there has been no breach?!?

Good job Tesco agree to be bound by a different standard then - if the price charged is higher than the price on the product or on the shelf...

TescoEmployee

littledutchboy wrote:

I like TescoEmployee (even though he/she is sometimes a bit grumpy...:p )

Thank you - I try do try to behave myself and now use the 'ignore' button for those that have an issue with me, As i said before if people don't like my posts then simply use the ignore button and they will never have to see another post from me ever again;)

leadhead

sharkmark wrote:

Hi guys - wanted to know what success you have had at returning goods to Tesco which are branded as Tesco goods (e.g the Tesco Finest Phones worth £150) and how receptive Customer services have been to idea of exchanges without showing a receipt...any tips/success?

Generally had great success, even getting cash back on Tesco mobiles without a receipt.

Last week however, took a non Tesco phone back for a swap, one of the items was a Tesco DVD player.

Tried to take the DVD player back(expecting cash....as always), only to be told I could only exchange it.

Must have picked a store with a different policy, as next store gave cash for another Tesco branded item.

Exchange should never be a problem with Tesco branded stuff....especially over the festive period............afterwards however they may query when it was purchased.

But as TE has said, a lot of the policies are being re-thought......so anything could happen.

Thats why all my saved up stuff has gone back in the last week or so.

Depends purely on that store policy though.

I visited 5 stores before finding 2 that had an exchange without receipt policy.......dont give up after first refusals.

renegade74

If u would have kept the item yes, u may have had a chance with HO, but as u have accepted a refund they will now consider the matter closed.