Problems with cake toppers CO. - need advice

kerryjonesonehundred

Hello there, may i ask if you received your toppers? Xxx

wench90 wrote: »

flyboy 1369...i have pm'd you about this..if you need anything else feel free to contact me

kerryjonesonehundred

Hello there,
did you receive your toppers? xxx

wench90 wrote: »

I have to write because i am so frustrated at moment. I ordered cake toppers from Boogie Babys and have been very excited about receiving them. However i was given the original date of 19th May. When they didnt arrive and I received no correspondence so I contact BB and it took a week to get a reply. Personal stuff had led to the delay which was fine, I took this onboard and I was offered another delivery date which was the 13th June.

It is now the 17th June and nothing has arrived. I have sent three emails to them and have had no one response to apologise or update me on what the problem is. I have also tried calling but no one picks up the phone. I dont know what else to do.

I thought maybe something awful has happened but surely if you have a business you may post something on your website to alert your customers that there's a problem so delay may occur, this would at least alleviate stress. But there is nothing on the webiste that leads me to think heres a problem at all.

My wedding isnt until 23rd July (thank goodness) and if a later date is necessary well that would be ok, but i am sooo frustrated with the terrible lack of communication particularly given this is the second missed delivery date. I dont know what to do and am just hoping that the cake toppers will either just turn up or eventually the co. will contact me in reponse to all my emails.

Has anyone else has this problem with this co? I love the product and was so excited about receiving them. I am utterly gutted and its just one more thing to worry about leading up to the big day that i could really do without. At this late stage i am not going to be able to find alternatives that im completely happy with and have already paid for these ones from BB.

Any advice or suggestions would be much appreciated.

kerryjonesonehundred

Hello there,
thank you for letting everyone know that the toppers are fantastic, please note that last year in my son was being buillied abdly at school, my daughter had a major asthma attack in april with illness to follow, june i had to have an operation on my carpal tunnel, every single time i moved my hand it killed me, I HAVE TO WORK TO GET MONEY, PLEASE DONT TRY AND SHUT DOWN MY USINESS, MY 2 YEAR OLD DAUGHTER WILL BE AT NURSERY IN SEPTEMBER AND I AM PRAYING TO GET MORE TIME TO WORK, MY SCULPTURES ARE FANTASTIC AND I AM SO VERY VRY SORRY FOR THE DELAY AND THE COMMUNICATION, BUT I WORK ALONE, PLUS I HAVE TRAVELLED UP THE COUNTRY TO GET TOPPERS DELIVERED OR SENT MY £150.00 COURIER, I AM NOT A SCAM ARTIST I AM THE BEST TOPPER MAKER IN ENGLAND, i dont want to scrounge off the country so i work for my self BUT ITS SOOOOOO HARD WHEN YOU HAVE SO MANY PROBBLEMS, xxxxx

wench90 wrote: »

Well on Saturday morning, approx 44 days after the original delivery date, 10 ignored emails (bar one in which i had to threaten to take things further), one sent letter and three missed delivery dates my cake toppers eventually arrived..yeeah!!

They are lovely which is why i ordered them from Boogie Babys in the first place. But unfortunately I would finally like to pass on a word of caution to any brides who are thinking of using Boogie Babys.

Whilst the product is great, if you struggle with the unknown, get frustrated when ppl dont reply to your emails, or hate it when ppl say sorry but make lots of excuses about not communicating and then treat you as if you should be grateful for the "cheap" price you have paid for a product....then consider, reconsider and.... reconsider once again before you decide to use this company.

Maybe out of the wedding season these problems may not have occurred but nevertheless business is business and there is no excuse for ignoring your customers... it only takes a moment to send an email and had this happened this situation would have been easily resolved.

Hope the other brides who are having problems get their toppers in time for their big day!! I'm just glad this stress is now all over and I can get on with enjoying my wedding planning. :T

kerryjonesonehundred

HELL THERE,
PLEASE READ MY ANSWERS, xxxxx I am very sure you have had your problems in business!!!

QUOTE=moneymabel;44968028]i've been following this thread and am sooo pleased you have your toppers at last! I run a wedding related business and would be ashamed to treat my customers like that, an email takes 30 seconds to send . i hope you can put it all behind you and have a fab wedding. x[/QUOTE]

kerryjonesonehundred

Hello there,
due to the fact I own a business am quite aware of the situations of delayed toppers last year, i do check the internet to ensure that any comments made i can act on, please read all my replies and you will see why these people were delayed a month I should have cancelled the orders and told them to go elsewehere, xxx

Minimoo24 wrote: »

would be nice for her to find this about her lol. maybe someone should email it to her! i hope u all get things sorted! x

kerryjonesonehundred

DEAR MADAM,
u didnt have to threaten me to get toppers, the toppers are posted when i was able to, no less no more, I DO NOT HAVE TO BE THREATENED I AM NOT A SCAM ARTIST!!! AND DO NOT STEAL PEOPLES MONEY! I HAD A LOT OF PROBLEMS LAST YEAR BUT I SHOULD REALLY JUST GIVE UP MY BUSINESS TRYING TO EARN MONEY BY WORKING AND JUST GO ON JOB SEEKERS ALLOWANCE AND LET YOU PAY FOR ME!!I run MY OWN BUSINESS HAVE A 7 YEAR OLD AND A 2 YEAR OLD LAST YEAR I HAD TO REMOVE MY SON FROM SCHOOL AS HE WAS BEING BULLIED MY DAUGHTER HAD A MAJOR ASTHMA ATTACK ASN WAS IN HOPSITAL FOR A WEEK IN JUNE she was 18 months I HAD TO HAVE SURGERY ON MY HAND, I should have cancelled your order instead, very sorry that i didnt now that you are trying to ruin my business, i told everyone in emails what was going on, just couldnt keep emailing all the time, i am soooo busy and bloody hell, my son was being bullied my daughter very ill and i had surgery GOD DAME WHERES THE COMPASSION i told you i wouldnt let you down and i didnt! xxx

wench90 wrote: »

Well on Saturday morning, approx 44 days after the original delivery date, 10 ignored emails (bar one in which i had to threaten to take things further), one sent letter and three missed delivery dates my cake toppers eventually arrived..yeeah!!

They are lovely which is why i ordered them from Boogie Babys in the first place. But unfortunately I would finally like to pass on a word of caution to any brides who are thinking of using Boogie Babys.

Whilst the product is great, if you struggle with the unknown, get frustrated when ppl dont reply to your emails, or hate it when ppl say sorry but make lots of excuses about not communicating and then treat you as if you should be grateful for the "cheap" price you have paid for a product....then consider, reconsider and.... reconsider once again before you decide to use this company.

Maybe out of the wedding season these problems may not have occurred but nevertheless business is business and there is no excuse for ignoring your customers... it only takes a moment to send an email and had this happened this situation would have been easily resolved.

Hope the other brides who are having problems get their toppers in time for their big day!! I'm just glad this stress is now all over and I can get on with enjoying my wedding planning. :T

kerryjonesonehundred

hello did you receive your toppers? xx

kiki28 wrote: »

I have had the same problem, I found this forum to see if anyone else had the same experience and to see if they were a scam company- after reading the threads i have just made a dispute through paypal, hopefully this will erge her to resolve this,

If she is recovering from an opp she really should not have been accepting any orders, unacceptable.

My wedding is in less than 10 days on (2nd of September)
We went for the platimum toppers as I really wanted the figures to be a supprise to guests and give an added wow factor to the cake. it cost little over £170 for me groom and flower girl, & the worse thing is we have no time to order one from another company.

The service at the beginning was quick and friendly but now I am disgusted with it.

I hope that I do recieve them but I will not recommend them.

kerryjonesonehundred

Please read my replies before you condemn me - thank you xxx

lupyloo wrote: »

that is terrible service, could you not get a refund and purchase elsewhere? Failing that can you find their address and send them a letter? I dont think i would want them to send me the toppers after all of that. Hope you get it sorted soon x

kerryjonesonehundred

hello there
please ready my replies, thank you x

Curious_George wrote: »

i have just emailed them asking if they are taking orders as i have an (imaginary) big family topper i want doing...
we shall see if they are answering new order enquiries and just ignoring you, or if they arent answering anyone,
i will let you know if i hear from them

kerryjonesonehundred

Hello there,
Please read my replies as my son was being bullied badly at school so much i had to take him out, he is 7, my daughter had a major asthma attack in arpil had to stay in hospital for a week and june I had surgery on my carpal tunnel, you should have had an email telling you all this, you did get your toppers, they were fantastic and cheap and i am so sorry about my communication, BUT PLEASE DONT TRY AND SHUT MY BUSINESS DOWN! XX

wench90 wrote: »

I have to write because i am so frustrated at moment. I ordered cake toppers from Boogie Babys and have been very excited about receiving them. However i was given the original date of 19th May. When they didnt arrive and I received no correspondence so I contact BB and it took a week to get a reply. Personal stuff had led to the delay which was fine, I took this onboard and I was offered another delivery date which was the 13th June.

It is now the 17th June and nothing has arrived. I have sent three emails to them and have had no one response to apologise or update me on what the problem is. I have also tried calling but no one picks up the phone. I dont know what else to do.

I thought maybe something awful has happened but surely if you have a business you may post something on your website to alert your customers that there's a problem so delay may occur, this would at least alleviate stress. But there is nothing on the webiste that leads me to think heres a problem at all.

My wedding isnt until 23rd July (thank goodness) and if a later date is necessary well that would be ok, but i am sooo frustrated with the terrible lack of communication particularly given this is the second missed delivery date. I dont know what to do and am just hoping that the cake toppers will either just turn up or eventually the co. will contact me in reponse to all my emails.

Has anyone else has this problem with this co? I love the product and was so excited about receiving them. I am utterly gutted and its just one more thing to worry about leading up to the big day that i could really do without. At this late stage i am not going to be able to find alternatives that im completely happy with and have already paid for these ones from BB.

Any advice or suggestions would be much appreciated.