Morrisons self check out lock up!!!!

Valdore

Ok, first off, OP, you were perfectly right to complain, and this comes from a cashier, and trained self-service operator at Morrisons. Whenever this has happened on my watch, it is a case of call the supervisor over, who has the keys to open up the till and rescue the note. The chances are, the note got stuck in the mechanism, after all, it is only technology! If it should happen to anyone else, make sure they call a supervisor over, if they can't get your note out right then, and if they can't, then they should be able to accomodate you in some other way. If the operator has seen you put the note through as well, then they should vouch for it, I personally always do, at which point the supervisor will have no trouble giving you your change and getting you on your way, if there is then a problem, it's on our heads!

As for troublesome operators, or ones who don't know their way around the till, you should speak to Customer Services about them, make sure they note it, or ask to speak to a manager, one way or another, something will be done, you just have to step up and actually say something to someone, otherwise it is difficult for it to be picked up on by other members of staff, one of the ideas behind self-service is that they need minimal interaction from supervisors, which is why the cashiers operating them need to be trained, and trustworthy, I can't say that all our stores always pick the right people, I've seen a few myself who shouldn't be let near them, and have also mentioned those to the checkout manager, but over all, I reckon we do well enough, and I'm sorry you had a bad experience with them, think how we feel having to watch over them for two or three hours at a time with all their faults, it ain't the easiest of tasks!

As for the tills themselves, yes, they aren't that great, but they are a relatively new system, and are having teething trouble, we also don't have the same amount of experience as some of the other supermarket chains do, having only started bringing them into stores in the last few years, but given time, they will be updated, and hopefully we'll learn how they work even better. I know that compared to when we first had them in my store, the issues we get are often related to the security scales, which are notoriously sensitive. Or when we have customers that are new to them and need a helping hand to get used to them. We do get problems like the eating of money happening still, but certainly in our store, we know how to deal with that now, and as long as there is a supervisor handy, we can get it sorted fairly quickly. Personally, I'm also hoping that some of our comments as operators get noted by the company as well, because I do bring up a lot of the issues that customers have with the tills, and mention them to the checkout manager, maybe we'll be able to help you get things like this fixed quicker. Hope this helps, and I'm sorry for the issues you've had.

bargain_basement_3

Valdore wrote: »

Ok, first off, OP, you were perfectly right to complain, and this comes from a cashier, and trained self-service operator at Morrisons. Whenever this has happened on my watch, it is a case of call the supervisor over, who has the keys to open up the till and rescue the note. The chances are, the note got stuck in the mechanism, after all, it is only technology! If it should happen to anyone else, make sure they call a supervisor over, if they can't get your note out right then, and if they can't, then they should be able to accomodate you in some other way. If the operator has seen you put the note through as well, then they should vouch for it, I personally always do, at which point the supervisor will have no trouble giving you your change and getting you on your way, if there is then a problem, it's on our heads!

As for troublesome operators, or ones who don't know their way around the till, you should speak to Customer Services about them, make sure they note it, or ask to speak to a manager, one way or another, something will be done, you just have to step up and actually say something to someone, otherwise it is difficult for it to be picked up on by other members of staff, one of the ideas behind self-service is that they need minimal interaction from supervisors, which is why the cashiers operating them need to be trained, and trustworthy, I can't say that all our stores always pick the right people, I've seen a few myself who shouldn't be let near them, and have also mentioned those to the checkout manager, but over all, I reckon we do well enough, and I'm sorry you had a bad experience with them, think how we feel having to watch over them for two or three hours at a time with all their faults, it ain't the easiest of tasks!

As for the tills themselves, yes, they aren't that great, but they are a relatively new system, and are having teething trouble, we also don't have the same amount of experience as some of the other supermarket chains do, having only started bringing them into stores in the last few years, but given time, they will be updated, and hopefully we'll learn how they work even better. I know that compared to when we first had them in my store, the issues we get are often related to the security scales, which are notoriously sensitive. Or when we have customers that are new to them and need a helping hand to get used to them. We do get problems like the eating of money happening still, but certainly in our store, we know how to deal with that now, and as long as there is a supervisor handy, we can get it sorted fairly quickly. Personally, I'm also hoping that some of our comments as operators get noted by the company as well, because I do bring up a lot of the issues that customers have with the tills, and mention them to the checkout manager, maybe we'll be able to help you get things like this fixed quicker. Hope this helps, and I'm sorry for the issues you've had.

Thank you for your help at least I know in future.