Morrisons self check out lock up!!!!

brian_723

They said come back ,bloody cheek you might of been on your way to the airport or just passing through living in an other part of the country .

brightonman123

self scan tills seem rather pointless, as ones i'vs seen have someone hovering about to make sure people do all their items, etc..

and 'trained' staff can get items through /bagged much quicker..

bargain_basement_3

brian_723 wrote: »

They said come back ,bloody cheek you might of been on your way to the airport or just passing through living in an other part of the country .

Exactly don't know why i did not stand my ground but i was tried of arguing and just left it.

Outpost

redundant_stock wrote: »

I was in morrisons last night I went through the self check but when I put my 20 pound note in it locked up the screen and the till.

Stop using Monopoly money in the self-service tills then.

bargain_basement_3

Outpost wrote: »

Stop using Monopoly money in the self-service tills then.

It was a 20 pound note how is that monopoly money.:money:

paulofessex

These tills have of course made there ways into stores such as B&Q too. You should hear the moans and groans on a Wednesday, as well as others days of the week of course, don't like to think as myself being ageist.

As people have mentioned, it enables the stores to cut staffing levels. A similar thing is happening regarding petrol stations, no longer staffed at night as Card Payment pumps are in use.

warehouse

bargain_basement wrote: »

Yeah got it this morning they counted it out after the shop had closed but like I pointed out to them i've used 2 lots of petrol to come back to get my change what locked up in there till. So they gave me a 20 pound voucher to use in store and a 20 petrol voucher as a sorry for the problem but its still the point they did not gave me my change last night.

So you got a £20 till voucher and a £20 petrol voucher as a way of them saying sorry and yet you still complain?

Give me strength.

brian_723

warehouse wrote: »

So you got a £20 till voucher and a £20 petrol voucher as a way of them saying sorry and yet you still complain?

Give me strength.

he was right to complain he should not of had to come back .The compo was nice but should never of need to be paid as they should of sorted it ,the ops time may me be worth more than that anyway ,we do not know .

If they have not got staff to deal with this at the time then the till should not be operating during these times .

JimmyTheWig

bargain_basement wrote: »

Yeah got it this morning they counted it out after the shop had closed but like I pointed out to them i've used 2 lots of petrol to come back to get my change what locked up in there till. So they gave me a 20 pound voucher to use in store and a 20 petrol voucher as a sorry for the problem but its still the point they did not gave me my change last night.

You got £40 vouchers for your troubles?
Result!

shaun_from_Africa

So you got a £20 till voucher and a £20 petrol voucher as a way of them saying sorry and yet you still complain?

Personally I think the OP has every right to complain.
Even though they have been compensation, they still had to go back to the store the next day to get their change.
This is hardly what I would call good customer service.