Simply switch warning

footboy

I have today received an email from nPower asking me to activate paperless billing and set up an online account so that they can proceed with my switch (initiated through SimplySwitch 16 Jun 2011).

I haven't heard from SimplySwitch so this may be coincidental.

I have activated the account and amongst other information was told this..

"..Once your fuel supply has gone live with npower and paperless billing has been setup (approx 6-8 weeks) you will be notified via email. At this point it’s important to log in to your account to enable the other features of your online account.."

So that's another 6-8weeks.

Does anyone have any idea why it takes the fuel companies so long to initiate switches?

Is this something the energy regulator can look into?

Maybe, there's a valid reason but if the mobile companies can switch you swiftly these days, surely, if nothing changes to your supply, then maybe the fuel companies can follow suit?

I would assume that they all have to gain by keeping switching customers waiting on presumably higher tariffs..

SimplySwitch_Company_Representative

I realise there are still some ongoing issues with cashbacks.

We submit the request to the chosen provider on the day we receive it, and we then have to wait for them to notify us that the switch has been sucessfully made.

We make payments each Monday for all the switches we have been notified of in the previous week. So it is never more than 1 week from us being notified to making the cashback payment.

The volume of switches in recent months has been huge, and there are some delays in some of the companies notifying us, which is where the problems lie.

If anyone is concerned or still has outstanding payments please email me and I will expedite.

Mike

melstanley

melstanley wrote: »

Update on the last post -
Received an email from Customer Service as follows

"Dear Melanie,

Thank you for your E-mail. I am sorry for the delayed response.

We are Currently in the Process of confirming with the Supplier, the Cash Back is due to be credited around the last week of August. Any further questions please get in contact.


Regards,

Gareth Edwards

This completely blows the 90 day claim out of the water as the end of August is actually nearly 20 weeks since my acknowledgment email and 3 months since my on supply date with the new provider....
still at least I have had a response form CS, not so from Mike Rowe (authorised Commpany Rep mentioned above) perhaps he is inundated............

I replied to the above email to say it wasn't an adequate response and that the company were in breach of their own terms and conditions. Without any further acknowledgment from Gareth Edwards or Mike Rowe the cashback appeared in my bank account 3 days ago, so much for 'end of August'. So it ended well but I would never use them again

gedw

I emailed the Mike Rowe address but still no response.

gedw

Money credited to my account today! Final thoughts:

1) Being a money saving maniac I'm a frequent switcher and this has been one of the "messiest" switches – my leaving company (EDF) put in a ridiculously over estimated final bill. So perhaps Simply Switch didn't have confirmation from them of the switch.

2) It took much longer that 90 days from when I was notified of the switch.

3) Communication from Simply Switch has been poor and their customer help line that, at least on every occasion I used it, ends up as an answer machine is unacceptable.

4) Will I use them again? Probably not.

:beer:

backfoot

gedw wrote: »

1) Being a money saving maniac I'm a frequent switcher and this has been one of the "messiest" switches – my leaving company (EDF) put in a ridiculously over estimated final bill. So perhaps Simply Switch didn't have confirmation from them of the switch.

Interested to hear more about this. I got the same from EDF.


https://forums.moneysavingexpert.com/discussion/3400220=

gedw

To be fair to EDF once I got through to a real person (almost 20 min on hold [0800 of course] ) their customer service was very good. Issue resolved in 24 hours. Confirmation email next day from the person I'd been speaking to with his individual email address and internal phone number!

backfoot

gedw wrote: »

To be fair to EDF once I got through to a real person (almost 20 min on hold [0800 of course] ) their customer service was very good. Issue resolved in 24 hours. Confirmation email next day from the person I'd been speaking to with his individual email address and internal phone number!

Yes but what was detail of the problem? Was it the same as the one I detailed in the link?

gedw

No it wasn't the same magnitude as the one in the link. In my case the estimated final reading was higher than actual even a couple of weeks after switch over.

mondello

Still waiting for my cashback too. My new supplier started at the end of July and I had what seems to be the standard confirmation email of switch email from them on 19th June. Rung them and got answerphone as others have said.

I switched from EDF to NPower and was shocked when I got a letter saying my DD for the electricity was set at £55 a month! I'm a single person working two jobs so spend very little time at home so I was not going to pay this much! With EDF it was only £13 so I rang NPower and changed the amount, they said they got this information from Simplyswitch.

Disappointed.