Simply switch warning

madderrose

madderrose wrote: »

I have sent 3 emails to this address and 2 to a customerservice@ address. I'm not waiting on cashback though, it's Amazon vouchers from the MSE link. I only received one reply, saying Amazon vouchers were being dispatched at the end of July - for goodness sake, it's nearly October now! Will e mail again as I'm loathe to let it drop but I'm not holding my breath.

Well, thank you to Mike at Simply Switch who has looked into my case.

I had actually been credited with £40 cashback (instead of £35 Amazon vouchers) a couple of weeks ago so my rants had been listened to, I guess. Just a shame nobody from Simply Switch had bothered to tell me - I still think their communication is pretty woeful but am happy it's been resolved and can't fault Mike at all who has dealt with it really quickly.

J_B

Just my experiences with SimplySwitch ...
Applied thru the web site on 8/3 giving all my details including my correct address.
Sometime over Easter, my neighbour got a letter from her energy supplier saying that they were sorry that she was leaving them and that she would have to pay a 'fine' as she was halfway thru a 2 year contract.
After numerous letters from British Gas, I managed to sort it out and eventually I e mailed SS in July to say that the switch was finally complete.
They replied by return saying
<<We are Currently in the Process of confirming with the Supplier, the Cash Back is due to be credited around the third week of August.>>
I replied at the beginning of Sept saying that I was still waiting ...
They replied by return saying
<<[FONT=&quot]Dear James,[/FONT][FONT=&quot]Thank you for your email, sorry for the delayed response.[/FONT]
[FONT=&quot]However I have double checked your cash back incentive, [/FONT]
[FONT=&quot]Payment has been sent and will be credited into your account within 2-3 working days.[/FONT]
[FONT=&quot]I apologise for the delay.[/FONT]
[FONT=&quot]Regards,[/FONT]
[FONT=&quot]Jamie Tomlinson [/FONT]>>
On 10/10, I e-mailed asking what was going on and then again on 18/10 as they hadn't acknowledged my mail
They replied on 19/10 saying
<<Thanks,This will be processed for you today. I can confirm that this was for £40.
Please allow 3-4 working days for this to clear, and this will show as ‘Money Expert’ in your account[FONT=&quot]
[/FONT]
[FONT=&quot]Regards,[/FONT]
[FONT=&quot]Gareth Edwards[/FONT]>>
Well, today is 25/10 and it ain't arrived yet. Tomorrow will be the 5th of their (again) promised 3-4 working days.



Edit ...
Today's e-mail ...
<<[FONT=&quot]Dear [/FONT][FONT=&quot]Mr [/FONT][FONT=&quot]...[/FONT][FONT=&quot]
[/FONT][FONT=&quot]I can confirm the payment will be in your account today. I have also arrange the payment to be topped up to £50 for the inconvenience you have received. I will check with accounts later today to make sure that the payment has cleared from our account.[/FONT]
[FONT=&quot]Regards[/FONT]
[FONT=&quot]Alex Brundrett[/FONT]>>

I will post again if/when my money arrives!

Edit2 ..

The money has (finally) arrived :-)

Carabiner

Applied to switch energy supplier on 10th June 2011.
Emailed SimplySwitch on 5th October.
SimplySwitch responded next day.
Cashback received from MoneyExpert Ltd on 10/10/11 (i.e. after 4 months).

OldDIYer

They say 90 days to pay £40.

Nothing after 126 days, so sent reminder.

They said: We are Currently in the Process of confirming with the Supplier, the Cash Back is due to be credited around the third week of July. Any further questions please get in contact.

Received after 140 days - 4th week of July 2012

So, they are either slower than they promise or they only pay when chased up!

uccalms

I applied a dual-fuel switch on 2/3/12 via SimplySwitch, switch completed on 12 April and got the £40 in my account on 6/8/12 without any problems. I presumed that you have to be in the new tariff for at least the first quarter to get the cashback, so didn't chase it. Anyway, very happy to get £40 for it.

rabb5it

It has taken over 6 months to receive the Simplyswitch payment. I believe it was only paid because I contacted Simplyswitch, having kept record of the transaction, remembering to contact them and having the time to do it. I had believed payment was an automatic procedure after 90 days. I'm sure many people would forget about this cashback after three months plus, thus saving them payment!

Wywth

rabb5it wrote: »

It has taken over 6 months to receive the Simplyswitch payment. I believe it was only paid because I contacted Simplyswitch, having kept record of the transaction, remembering to contact them and having the time to do it. I had believed payment was an automatic procedure after 90 days. I'm sure many people would forget about this cashback after three months plus, thus saving them payment!

According to the terms and conditions of the cashback

To avoid any delays with your cash back or if you have not received your cash back, once your supply is live please visit our claim page and enter your details so that we can make sure the confirmation from the provider is received on time.

Jorgesjokers

I applied to Simply Switch to transfer from EDF to FirstUtility at the beginning of October 2012 to avoid the imminent price rises andI received an automated email from them saying this would take 28 – 45days. I therefore waited 45 days and after no response I chased SimplySwitch. They initialled promised to get back to me within 48 hours oncethey had contacted First Utility and after 2 weeks I heard nothing – I chased 2different people at Simply Switch in this time and was told by both to wait for 48 hours, butalas no response from either.

I then spoke to their supervisor and was eventually toldthat my application had been lost (Simply Switch blamed First Utility – I guessthey would) - don't Simply Switch have a responsiblity to chase First Utility? The best they could do was to ask me to wait a further week,which took my application up to Christimas. I refused this and asked themto deal with this immediately, as otherwise a week would turn into 3 weeks,once you add the 2 weeks for Christmas/New Year. The best they were ableto offer me was £40 in compensation and I was asked to look for a new tariff,which I think is terrible.

I have asked them to pay in addition to the £40 the amount Ihave lost over not getting a new tariff sooner (approximately £150) and they have refused quoting me a clause in their Terms and Conditions excluding them from all liability. I have refuted this and I am now challenging them again.

I have now taken my business elsewhere.

I think these people are appalling and the way they treatcustomers is a disgrace.

I would be interested to know if you have heard similaraccounts from people in the same position.:(

TodaysFreebies

Thanks for this, I was in the process of changing my suppliers and was going to use them today. I will stick with uSwitch then.

snowcat53

Jorgesjokers wrote: »

I applied to Simply Switch to transfer from EDF to FirstUtility at the beginning of October 2012 to avoid the imminent price rises andI received an automated email from them saying this would take 28 – 45days. I therefore waited 45 days and after no response I chased SimplySwitch. They initialled promised to get back to me within 48 hours oncethey had contacted First Utility and after 2 weeks I heard nothing – I chased 2different people at Simply Switch in this time and was told by both to wait for 48 hours, butalas no response from either.

I then spoke to their supervisor and was eventually toldthat my application had been lost (Simply Switch blamed First Utility – I guessthey would) - don't Simply Switch have a responsiblity to chase First Utility? The best they could do was to ask me to wait a further week,which took my application up to Christimas. I refused this and asked themto deal with this immediately, as otherwise a week would turn into 3 weeks,once you add the 2 weeks for Christmas/New Year. The best they were ableto offer me was £40 in compensation and I was asked to look for a new tariff,which I think is terrible.

I have asked them to pay in addition to the £40 the amount Ihave lost over not getting a new tariff sooner (approximately £150) and they have refused quoting me a clause in their Terms and Conditions excluding them from all liability. I have refuted this and I am now challenging them again.

I have now taken my business elsewhere.

I think these people are appalling and the way they treatcustomers is a disgrace.

I would be interested to know if you have heard similaraccounts from people in the same position.:(

Very useful - I have only just seen this after posting about my own bad experience. See
https://forums.moneysavingexpert.com/discussion/4382007
In my case they haven't yet admitted responsibility