Simply switch warning

footboy

I have now received my cashback a few days earlier than the deadline.

Shadow68

footboy wrote: »

I have now received my cashback a few days earlier than the deadline.

Delighted you received your cashback from Simply Switch. I switched from Scottish Power to OVO at the beginning of June and no cash back yet. Also no replies to emails. Time MSE dumped Simply Switch.

SimplySwitch_Company_Representative

Hi, if anyone has had their switch completed by the Utility Company and has not received their cashback can they please email [EMAIL="cashback@simplyswitch.com"]cashback@simplyswitch.com[/EMAIL] with their full name and address and I will make sure it is sorted and paid as soon as possible.

Mike

footboy

Shadow68 wrote: »

Delighted you received your cashback from Simply Switch. I switched from Scottish Power to OVO at the beginning of June and no cash back yet. Also no replies to emails. Time MSE dumped Simply Switch.

Did you send your name and address to the email address quoted in post no.24 in this thread?

Here's an excerpt from the SimplySwitch quoted email:
"If you have switched and have not yet received your vouchers or cashback can you please email us at cashback@simplyswitch.com with your name and address and we will arrange payment straight away."

Hope that helps!
:beer:

mondello

My cashback came through today. :j

madderrose

SimplySwitch_Company_Representative wrote: »

Hi, if anyone has had their switch completed by the Utility Company and has not received their cashback can they please email [EMAIL="cashback@simplyswitch.com"]cashback@simplyswitch.com[/EMAIL] with their full name and address and I will make sure it is sorted and paid as soon as possible.

Mike

I have sent 3 emails to this address and 2 to a customerservice@ address. I'm not waiting on cashback though, it's Amazon vouchers from the MSE link. I only received one reply, saying Amazon vouchers were being dispatched at the end of July - for goodness sake, it's nearly October now! Will e mail again as I'm loathe to let it drop but I'm not holding my breath.

SimplySwitch_Company_Representative

If you are still having a problem please email me directly and I will make sure it is resolved today.

Mike

madderrose

SimplySwitch_Company_Representative wrote: »

If you are still having a problem please email me directly and I will make sure it is resolved today.

Mike

Thanks but I have just tried to email [EMAIL="mike.rowe&#64;simplyswitch.com"]mike.rowe@simplyswitch.com[/EMAIL] and I'm getting an error message. Would it just be possible to respond to one of the 4 emails I've already sent <<sigh>>?

SimplySwitch_Company_Representative

I'm sorry, but I can only see your Madderrose login on this forum so I don't know which email to look for. I need your name or email address to trace you. Did your emails to [EMAIL="cashback&#64;simplyswitch.com"]cashback@simplyswitch.com[/EMAIL] get through OK or did they bounce as well?

My email address is working OK, could you try again and I will chase up for you.

madderrose

madderrose wrote: »

Thanks but I have just tried to email [EMAIL="mike.rowe&#64;simplyswitch.com"]mike.rowe@simplyswitch.com[/EMAIL] and I'm getting an error message. Would it just be possible to respond to one of the 4 emails I've already sent <<sigh>>?

Ignore the above - e mail sent now!