EDF : Final Bill OS7 : Another Howler !!

backfoot

Final Gas bill received today.

New supplier given readings but EDF didn't use them and have produced an estimated bill.

4 days billed at post increase prices, despite giving correct notice of switch.

Here's the horror. They apportioned the bill over three periods !

6/4/11 to 11/07/11 :96 days : 6308 Kwh.

11/7/11 to 14/7/11 : 3 days : 4421 Kwh

14/7/11 to 18/7/11 : 4 days : 5891 Kwh. (charged at post increase prices).

Check your final bills carefully.

I have asked their Customer Services Director to explain why they are sending out junk.

I thought I'd seen it all.

Cardew

That will teach you not to have the heating on full in mid July!!

Have you used over 16,500kWh from 06 April to 18 July?(ignoring how they have been allocated to periods)

backfoot

Cardew wrote: »

That will teach you not to have the heating on full in mid July!!

Have you used over 16,500kWh from 06 April to 18 July?(ignoring how they have been allocated to periods)

No the overall estimate is wonky as well. Only by about 10,500 Kwh.:eek:

That was a super cold period those 7 days in mid July. If I recall it right it was like a mini ice age.:rotfl:

It takes a lot of imagination to see how such a bill could be produced and not breach some sort of automatic parameter or validity check.

Perhaps EDf have excused themselves from the COP for accurate billing..... or they just thought....we'll teach that........;)

MillicentBystander

Crazy as it may sound, I actually daren't leave! This company are bad enough when you ARE a customer so god knows how bad they would be if you decided you no longer want to be their customer! :eek: And to think that on that thread populated by energy industry workers the other day one poster was extolling the efficiency virtues that privatisation had supposedly brought. If a nationalised industry performed as poorly as EDF there would have been questions in the House by now and heads wouldn't have stopped rolling.

backfoot

Milliscent,

Have you gone on to a fixed product with them?

Has the changeover worked or are you waiting for final bills on OS7?

MillicentBystander

backfoot wrote: »

Milliscent,

Have you gone on to a fixed product with them?

Has the changeover worked or are you waiting for final bills on OS7?

After much deliberation and naval gazing that even EDFs head of CS would be proud of I eventually went with Fixed V2 but, you guessed it, not a hint of a final bill on OS7. I haven't had ONE BILL the whole time I've been with them (since Dec 2010). It really is just pathetic.

Cardew

backfoot wrote: »

It takes a lot of imagination to see how such a bill could be produced and not breach some sort of automatic parameter or validity check.

The classic scenario is when a meter reading exceeds the expected range(as it must have done for your bill) the computer 'assumes' that the meter has been misread and calculates the the bill on an estimated reading.

My guess therefore is that your bill has been calculated manually by a real live human.

backfoot

MillicentBystander wrote: »

After much deliberation and naval gazing that even EDFs head of CS would be proud of I eventually went with Fixed V2 but, you guessed it, not a hint of a final bill on OS7. I haven't had ONE BILL the whole time I've been with them (since Dec 2010). It really is just pathetic.

That's a result.

backfoot

Cardew wrote: »

The classic scenario is when a meter reading exceeds the expected range(as it must have done for your bill) the computer 'assumes' that the meter has been misread and calculates the the bill on an estimated reading.

My guess therefore is that your bill has been calculated manually by a real live human.

The bill date is 29/7.

The billing period is up to 18/7. SP say switch date is 19/7.

Scottish Power requested my readings be submitted by 24/7 and the reading was submitted on that day. Couldn't do it before due to being on holiday till 23/7.

Computer or manual?

The bill is totally crazy. It's hard to fathom how it could have been done so badly either way. My estimate is that it is wrong by £291. :eek:

I can understand an estimate being wrong by a small factor but they had firm consumption history from 14/12/10 to 25/2/11. They also produced an inline estimate on the 5/4/11. Consumption to that point was approx 19,000 Kwh over the very cold winter period.