T MOBILE NAME & SHAME for their RETURNS Policy

adfax

Just read through this interesting discussion.

A point that an earlier poster touched upon was what happens to a phone that it returned to a shop as unused / unopened.

I know that a well know high street catalogue store has a very flexible returns policy on the majority of goods (although I believe PAYG phones are excluded from this policy).

I am always very careful to check that any box is unopened before I leave the store as I have been caught out in the past. Even if the item is unused, I don't want to pay full price for something that someone else has taken away from the store and subsequently returned; if I am paying for a brand new item I want a brand new item - not someone else's return!

In fact I am not sure if legally the shop can return this to stock and sell it on again as a brand new item?

If the shop does accept returns, then someone ends up 'paying' - whether it is the next customer who gets given these 'second hand' goods, or every other customer who has to pay a little bit extra to pay for a generous returns policy.

Yes, we all want good customer service, but on the other hand we all want a bargain. And we don't want to be sold returned items as new items.

Personally, I take the view that if you buy something in a shop then you are doing so on the basis that you will be keeping it. You have plenty of time to make up your mind before buying the goods - it is not the shop's fault if you rush into a decission and regret it later.

As for cases where it is an unwanted gift, I again take the view that you should accept a gift in the spirit it is given and accept it graciously - even if it is not what you perhaps wanted.

grumbler

You seem to have missed two points:

1. the box was not opened,
2. there was at least one more phone given as a gift at the same time.

nobby24

So you give your gf a Blackberry Curve and it doesn't suit?! Sheesh, high maintenance!

bylromarha

If it makes you feel better OP, I agree T mobile are rubbish.

I bought a phone from their online store, returned it within 7 days all according to their T+C.

It took them 9 weeks to refund my money. Awful.