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T MOBILE NAME & SHAME for their RETURNS Policy
Comments
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My comment was a reply to the previous post in fact.What the policy is in comparison to anyone is irrlevent now.
It's not a good manner to take it out of the context and deem 'irrelevant'.
ETA: do you suggest always to post only positive experience here and just 'vote with your feet' otherwise?0 -
My comment was a reply to the previous post in fact.
It's not a good manner to take it out of the context and deem 'irrelevant'.
But my point (and has been said before) was the OP didn't ask about or look at the return terms when he bought it.
It does look like a worse returns policy but to compare it to Three (or anyone else) is irrelevent now, the OP should have enquired BEFORE purchase.ETA: do you suggest always to post only positive experience here and just 'vote with your feet' otherwise?
Oh no, if theres any sharp or dubious practice going on then by all means name and shame companies, it just not approriate when the only person to be NAMED AND SHAMED is the OP for not at least asking what was the return policy on items bought as gifts.
IF the OP had asked about the policy and didn't like it he could have walked out and gone elsewhere, same with any company. If you don;t like there policies don't use them.0 -
We are not talking about the LAW we are talking about T Mobiles policy about exchanging goods.In the case of mobile phones, its a well known fact that high street stores will not accept returns, except in exceptional circumstances and through goodwill - there is no legal obligation and law is clear on that. Whether it was a gift or not - makes not the slightest difference in law. I think O2 stores might except returns but its their policy (not enforced in law), T-mobile are justified in not accepting a return or offering refund.
What the Law says and what is good CS practice are two different things.
If I was to buy anything as a gift from a reputable dealer unless it was a special order I would expect to be able to return it at least for exchange within a short time.
After Christmas how many people do you see returning gifts for exchange in all the retailers ?...thousands upon thousands.
For a company to start hiding behind the skirts of the law is pathetic IMO
What do mean by "justified" are you talking legal or moral or based on your opinion that nobody deserves to be able to exchange an item ???It's not just about the money0 -
We are not talking about the LAW we are talking about T Mobiles policy about exchanging goods.
You should be talking about law and t-mobile policy!
What the Law says and what is good CS practice are two different things.
No one disagrees with that but one is reliant on the other.
If I was to buy anything as a gift from a reputable dealer unless it was a special order I would expect to be able to return it at least for exchange within a short time.
You might expect to if you do not read the policy and t&c of purchasing in high street.
After Christmas how many people do you see returning gifts for exchange in all the retailers ?...thousands upon thousands.
I have no idea - but if you say thousands and thousands - back it up with some proof. And whats Christmas got to do with this?
For a company to start hiding behind the skirts of the law is pathetic IMO
No I expect a company to abide by the rules of the law so I can be assured I am not going to be burnt along the line myself.
What do mean by "justified" are you talking legal or moral or based on your opinion that nobody deserves to be able to exchange an item ???
By justified - I mean a retailer is justified to hold up their policy to a customer who does not read or understand what they are getting into.0 -
In what way ...what is the Law which stops T Mobile accepting the return ????You should be talking about law and t-mobile policy!
ExactlyYou might expect to if you do not read the policy and t&c of purchasing in high street
Because Christmas time is when the retailers do the most business selling gifts and after Christmas is when they get the most returnsI have no idea - but if you say thousands and thousands - back it up with some proof. And whats Christmas got to do with this?
I assume it's not passed you by ?
So you are quite happy that all a company has to do is abide by the law and not go the extra inch to provide a service then ???....theres no law that states a company has to be polite with you when you purchase something but I'm quite sure I wouldn't use them in future.No I expect a company to abide by the rules of the law so I can be assured I am not going to be burnt along the line myself
On what grounds is the justification ????By justified - I mean a retailer is justified to hold up their policy to a customer who does not read or understand what they are getting into.
I can picture the scene in the shop
Cutomer : "Hello, I'd like to return this for exchange or credit please, it's unused, unopened and still sealed"
Assistant: "Well you can't cos the Law says I don't have to so *$#@ Off !!! "
:rotfl::rotfl::rotfl:It's not just about the money0 -
In what way ...what is the Law which stops T Mobile accepting the return ????
Exactly
Because Christmas time is when the retailers do the most business selling gifts and after Christmas is when they get the most returns
I assume it's not passed you by ?
So you are quite happy that all a company has to do is abide by the law and not go the extra inch to provide a service then ???....theres no law that states a company has to be polite with you when you purchase something but I'm quite sure I wouldn't use them in future.
On what grounds is the justification ????
I can picture the scene in the shop
Cutomer : "Hello, I'd like to return this for exchange or credit please, it's unused, unopened and still sealed"
Assistant: "Well you can't cos the Law says I don't have to so *$#@ Off !!! "
:rotfl::rotfl::rotfl:
For Gawds sake - the law and store policy are different but the policy complies with the law.
You cannot get refunds or exchanges on certain items bought in the high street unless there is a specific fault - mobiles are one such item.
Christmas has nothing to do with this - how much business is or not done at Christmas has nothing to do with this topic.
I am happy and content with the fact that I am aware of what I am doing when I try to buy a phone on the high street - I do not therefore use the high street because I learn't many years ago I can get better deals online and I am also more secure with DSR.
Justification for not accepting a return or not offer an exchange/refund - its their policy and they are entitled to stick to it. If they did not, then every Tom, !!!!!! and Harry would be coming back asking for exchanges and costing the rest of the world more for their mobile phones.0 -
We know the policy has to comply with the Law ...that isn't the issue becuase you are using the excuse that the Law does not require them to accept a return unless there is a fault.For Gawds sake - the law and store policy are different but the policy complies with the law.
Thats not true because it's already accepted that O2 do as does 3 it seemsYou cannot get refunds or exchanges on certain items bought in the high street unless there is a specific fault - mobiles are one such item.
It has everything to do with it if your considering doing your Christmas shopping at T mobileChristmas has nothing to do with this - how much business is or not done at Christmas has nothing to do with this topic.
Sadly some members of the public are not blessed with your knowledge of the internet and high street deals ...that no way excuses the sad CS situation with T mobileI am happy and content with the fact that I am aware of what I am doing when I try to buy a phone on the high street - I do not therefore use the high street because I learn't many years ago I can get better deals online and I am also more secure with DSR.
If that is the case then how come O2 do it and 3 do it and don't seem to suffer any adverse effects then ???Justification for not accepting a return or not offer an exchange/refund - its their policy and they are entitled to stick to it. If they did not, then every Tom, !!!!!! and Harry would be coming back asking for exchanges and costing the rest of the world more for their mobile phones.It's not just about the money0 -
What is it that is not understandable here?
Stores are not obliged to accept returns or offer refunds on items such as mobiles - if they do, they do so under their own policy.
In this example - the policy is to not to accept a return or offer a refund?
Why make a song and dance out of it?0 -
It seems to be you who doesn't understand as in the way you failed to get the gist of the OP's postWhat is it that is not understandable here?
The OP tried to return a phone and was blocked by doing so.
There was nothing wrong with the phone and was in perfect unopened condition the store refused to do anything .....you seem to think this is acceptable and not a problem.
Others such as me think it's a raw deal ...if the OP had gone to another retailer such as O2 or 3 there would not have been an issue.
Again what they are required to do by Law has nothing to do with it, the outcome is the same because of their policy ...which does not exactly good for customer relations is it ?Stores are not obliged to accept returns or offer refunds on items such as mobiles - if they do, they do so under their own policy.
Based on the evidence of a manager sat by his pool in Benidorm sucking on his Sangria it isIn this example - the policy is to not to accept a return or offer a refund? we have yet to see what the policy wording is in reality
Because it's not cricketWhy make a song and dance out of it? It's not just about the money0 -
Others such as me think it's a raw deal ...if the OP had gone to another retailer such as O2 or 3 there would not have been an issue.
In fairness, and I know it's off topic a bit, but 3's policy to returning items under DSR is way less generous than T-mobile's. If you so much as breathe on a 3 handset, they won't let you return it.
So each network has its own rules.
Certainly people have got the "we can return it for a refund if we don't like it" culture which has built up with High Street stores allowing this on every other item. In hindsight, OP should have checked returns policy before buying. I am sure he knows this.
However, there is nothing having him try to get a return by going over the store manager's head to head office.
Maybe" naming and shaming" is a bit strong a title, but it will be interesting to see if OP does contact Head Office and lets us know the result.0
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