T MOBILE NAME & SHAME for their RETURNS Policy

OneADay

grumbler wrote: »

Is 'poor' here not always just an opinion?

Anyone can 'name a shame' here for poor (in their opinion) quality, CS, T&C etc.

If its backed up by some facts and not just the want to rage against the machine.

grumbler

It was backed by real facts that you didn't bother to read judging by your first post in this thread. The main fact was that the phone was unopened. And I don't see anything 'confusing' with the 'bit about the gift'. If you get more than one phones as gifts you can easily decide what gifts are unwanted without opening the boxes.

Yes, it was an 'opinion' (arguable), but it was supported by all relevant facts.

OneADay

grumbler wrote: »

It was backed by real facts that didn't bother to read judging by your first post in this thread.

Yes, it was an 'opinion' (arguable), but it was supported by all relevant facts.

And I do not believe the facts that I did not read!
Ta.

grumbler

You have the right not to believe, but it was not what you said in your first post.

Silk

OneADay wrote: »

The OP is blaming T-mobile though.

How can a phone be 'received' as a gift. Ok his girlfriend might have received as a gift from him but not from T-mobile. She turns around says - nah naff you are cheap. So she must have had a look at the phone.

Thats the whole point though isn't it

He/She bought it as a gift for his/her partner. If it was not suitable it would be reasonable that they would exchange it for something else or give a credit note for the future.

There would have been a good description and photo of the phone on the box and probably a seal saying it would void the returns process if broken ...hence no need to open the box.

Most retailers in all fields understand a certain number of sales are made to people buying gifts not by the end user and will have a policy in force to cover such occasions.
If T Mobile's policy is a blanket no under any circumstances then thats a poor show.
I would not be surprised if the OP did not even discuss it was being bought as a gift at the time in which case he should have been warned that it was non returnable

OneADay

Silk wrote: »

Thats the whole point though isn't it

He/She bought it as a gift for his/her partner. If it was not suitable it would be reasonable that they would exchange it for something else or give a credit note for the future.

A retailer sells to the person who pays for something - not their partner!

There would have been a good description and photo of the phone on the box and probably a seal saying it would void the returns process if broken ...hence no need to open the box.

The OP has not stated how they determined something did not 'suit'.

Most retailers in all fields understand a certain number of sales are made to people buying gifts not by the end user and will have a policy in force to cover such occasions.
If T Mobile's policy is a blanket no under any circumstances then thats a poor show.
I would not be surprised if the OP did not even discuss it was being bought as a gift at the time in which case he should have been warned that it was non returnable

In the case of mobile phones, its a well known fact that high street stores will not accept returns, except in exceptional circumstances and through goodwill - there is no legal obligation and law is clear on that. Whether it was a gift or not - makes not the slightest difference in law. I think O2 stores might except returns but its their policy (not enforced in law), T-mobile are justified in not accepting a return or offering refund. And its not a poor show - it just means you have to understand what you are getting into before buying something.

grumbler

OneADay wrote: »

In the case of mobile phones, its a well known fact that high street stores will not accept returns,...
I think O2 stores might except returns but its their policy...

'Three' shops accept returns too.

So, is it a fact or not a fact?

OneADay

grumbler wrote: »

'Three' shops accept returns too.

So, is it a fact or not a fact?

Whether 3 do or do not has no impact on the OP's case which is with T-mobile. If 3 do - then it is their store policy but I would also query if they accept opened items as returns or offer refunds.

grumbler

OneADay wrote: »

Whether 3 do or do not has no impact on the OP's case which is with T-mobile.

It does have because T-mobile have worse policy and can be (arguably) named and shamed.
However, I posted this only to show that what you called 'fact' wasn't a fact actually.

If 3 do - then it is their store policy but I would also query if they accept opened items as returns or offer refunds.

Returns and exchanges.

We hope you're happy with your new device, but just in case you’re not here’s our returns and exchanges policy.

New and unused.

If you want to return or exchange your device, it must be in “as new” and "unused" condition, without any damage or marks. It must be returned with all packaging, manuals, accessories and any free gifts that came with it.

When we say:

- “Used” we mean making or receiving calls (both voice and video) or texts or browsing the internet from your device. If you’ve bought an Apple device from us, this includes removing the cellophane wrapping or registering your device to iTunes by connecting it to a computer.

- “As new” condition we mean that the device, packaging, manuals, accessories and any free gifts that came with the device must be complete and free of any damage or marks.

They even don't say anything about 'unopened'.

gjchester

grumbler wrote: »

It does have because T-mobile have worse policy and can be (arguably) named and shamed.

They even don't say anything about 'unopened'.

What the policy is in comparison to anyone is irrlevent now.

If it was a gift the OP should have checked if it was returnable if unwanted BEFORE the purchase. Any return on an in store purchase will allways be at the goodwill of the store, be that formalised in a company policy or through the manager taking kindly to you.

There is no case here, T&C were available before purchase but the OP didn't read them, Sorry its harsh in this case but why the NAME AND SHAME tag, if you don't like the policy vote with your feet and wallet.