T MOBILE NAME & SHAME for their RETURNS Policy

Guys_Dad

Silk wrote: »

The problem here is that the 7 day refund for online is something they are forced to do by law and they have no choice over the matter. It's glossed up by them making out they are doing you favour in the T&C's

Quite right, Silk. But by trying to dress up their legal obligations of DSR as "caring, sharing, doing you a favour" network, they provided words that could backfire.

Kyresa

Guys_Dad wrote: »

Quite right, Silk. But by trying to dress up their legal obligations of DSR as "caring, sharing, doing you a favour" network, they provided words that could backfire.

I disagree because it's all carefully packaged up in the DSR part of their conditions - so they'll just say they give it to you as you can't see it in the shop. In the shop you could have tested the product so we can't replace just because you decide when you get home you don't like it.

I'll be interested to hear how the OP gets on. Maybe he'll get someone who's got up on a good day, but if they're told to stick to policy, there's nothing anyone really can do.

OneADay

How does the OP know or mean by the phone not suiting

Quote - 'The phone did not suit'
Quote - 'Despite an unopened, unused but unwanted box'

He/She must have opened and turned the phone on or had a look to know they did not like it.

And regardless - most retailers will not refund for mobile phones unless there is a fault when bought in high street.
Blaming t-mobile for not understanding the law and t&c of purchase seems futile.

The bit about 'gift' seems even more confusing....

Silk

OneADay wrote: »

How does the OP know or mean by the phone not suiting

Quote - 'The phone did not suit'
Quote - 'Despite an unopened, unused but unwanted box'

Bacause the OP states

I recently treated my partner to a new Blackberry Curve 9300. As a gift you often take pot luck as to its suitability. The phone did not suit and indeed it was not the only phone received as a gift.

So I understand that to mean it was purchased as a gift for his/her partner and it seems there was a better phone that had also been given as gift making the Blackberry redundant

OneADay wrote: »

Blaming t-mobile for not understanding the law and t&c of purchase seems futile

I don't think anyone is blaming T-Mobile for not understanding T&C's because we don't know what the shop T&C's are ???

I fully understand shops not giving refunds however I feel it would be a poor show if they do not offer to exchange for other goods or give credit notes ......if thats the case then you might as well cross off T-Mobile shops to do Christmas shopping :rotfl:

macman

Regardless of whether it was opened or not, they're not obliged to accept returns on stock bought in-store.

grumbler

OneADay wrote: »

Blaming t-mobile for not understanding the law and t&c of purchase seems futile.

Who blamed them for this?

The OP admitted having no legal right to a refund and blamed T-mobile for:

• poor return policy (for example, 'three' have a much better one)
• unwillingness to help a loyal customer

OneADay

Silk wrote: »

I don't think anyone is blaming T-Mobile for not understanding T&C's because we don't know what the shop T&C's are ???

I fully understand shops not giving refunds however I feel it would be a poor show if they do not offer to exchange for other goods or give credit notes ......if thats the case then you might as well cross off T-Mobile shops to do Christmas shopping :rotfl:

The OP is blaming T-mobile though.

How can a phone be 'received' as a gift. Ok his girlfriend might have received as a gift from him but not from T-mobile. She turns around says - nah naff you are cheap. So she must have had a look at the phone.

OneADay

grumbler wrote: »

Who blamed them for this?

The OP admitted having no legal right to a refund and blamed T-mobile for:

• poor return policy
• unwillingness to help a loyal customer

That is the OPs opinion - poor return policy - if he understands the legal position, he should understand the return policy of purchase. The unwillingness to help - that is his is word, we do not know what happened but if someone said - No we cannot refund or exchange, then that is because of the 'legal' position regarding the sale.

grumbler

Is 'poor' here not always just an opinion?

Anyone can 'name a shame' here for poor (in their opinion) quality, CS, T&C etc.

macman

And bear in mind that a 'no questions asked' returns policy has a considerable cost to the retailer, which is passed on to all the other punters who do know what they want.