Quidco Question and Answers

quidco_Company_Representative

MrX said:

Getting really fed up with Quidco now.  2 claims for over £50 declined in the last month for the reason of "Sometimes cashback isnt paid"  Not even a reason why it wasnt paid - becuase there isnt a valid reason!  eg I used a voucher (I didnt) I didnt pay full price (I did) the item was excluded (it wasnt) or any other excuse.  Just that the retailer doesnt want to pay.  How is this right and fair?

Retailers in question are Ernest Jones and Wealthify by Aviva.  And no longer have the comments available on Quidco either so you can warn people.  I smell a rat.  I know all of these supposed cashback sites are 'buyer beware' but the retailers are profitting nicely and then not paying when they are supposed to and not being held accountable nor have to explain themselves.

So sorry to hear this! We can't always guarantee cashback as it is ultimately in the hands of the retailer who look over the details you have provided and determine the outcome. You can drop us a email on socialsupport@quidco.com with details of your query and we will be able to discuss this in more details -Summer

MrX

The problem is that the retailer has no obligation to pay even when presented with all the evidence to show that the customer has met all of the T&Cs.  So the retailer has gained a sale they might not have otherwise.  Its a great business model, advertise a discount (cashback) but dont pay it and neither customer not Quidco can do anything about it.  They should be struck off Quidco when examples such as mine are proven.  As for emailing support (again) I have done that twice already and been ignored.  And also opened the new chat window which shows as over 19 hours since raised and still unread.  So is emailing yet again really going to change anything other than waste my time?

Greengage

MrX said:

The problem is that the retailer has no obligation to pay even when presented with all the evidence to show that the customer has met all of the T&Cs.  So the retailer has gained a sale they might not have otherwise.  Its a great business model, advertise a discount (cashback) but dont pay it and neither customer not Quidco can do anything about it.  They should be struck off Quidco when examples such as mine are proven.  As for emailing support (again) I have done that twice already and been ignored.  And also opened the new chat window which shows as over 19 hours since raised and still unread.  So is emailing yet again really going to change anything other than waste my time?

You have hit the nail on the head Mr X.  This is unregulated business, accountable to no-one but themselves, protected by T&Cs  which are utterly meaningless from the humble consumer's point of view.  Then you have the anonymous "third party affiliate networks" who are supposed to do all the investigative work behind the scenes but who we're not allowed to know anything else about.  I am amazed this industry has been allowed to develop as it has without the various consumer champions taking a more critical interest.

quidco_Company_Representative

MrX said:

The problem is that the retailer has no obligation to pay even when presented with all the evidence to show that the customer has met all of the T&Cs.  So the retailer has gained a sale they might not have otherwise.  Its a great business model, advertise a discount (cashback) but dont pay it and neither customer not Quidco can do anything about it.  They should be struck off Quidco when examples such as mine are proven.  As for emailing support (again) I have done that twice already and been ignored.  And also opened the new chat window which shows as over 19 hours since raised and still unread.  So is emailing yet again really going to change anything other than waste my time?

Hey there,

I'm really sorry about this, I haven't seen any email come through as I have monitored the inbox today. Are you able to forward this through so we can discuss this please? 

MrX

Hi - I have just emailed as to rub more salt into the wound you've just told me another one will not be paid.  This time from Suit Direct and again no reason is given.   

quidco_Company_Representative

MrX said:

Hi - I have just emailed as to rub more salt into the wound you've just told me another one will not be paid.  This time from Suit Direct and again no reason is given.   

I can't see that this email has come through just yet I'm afraid, please could you try sending this again to socialsupport@quidco.com 'FAO Joe' and I can pick this up for you and look into the Suit Direct purchase too 😊 -Joe

MrX

Hi Joe.  The email must have reached the address correctly as I received a reply from Jamie earlier which said...So I did take a little look further and sadly you are right in regards to that reason but I can confirm you have received a goodwill gesture for this as a apology, this confirms nothing would be able to be done further for either, I am extremely sorry! I can offer a 1% gesture of goodwill for the Suit Direct claim but other than that I can only apologise!

So as I stated originally, the retailers just say they arent paying or T&Cs aren't met.  But cannot say which T&Cs are met.  That is just plainly wrong.  Jamie also mentions the goodwill gesture of 1%  (much lower than what was meant to be paid from the retailer but I suppose better then nothing when you feel like you're being made a fool of).  Whilst I did see that added for the Earnest Jones purchase, nothing has been added for the other 2. 

Regards

quidco_Company_Representative

MrX said:

Hi Joe.  The email must have reached the address correctly as I received a reply from Jamie earlier which said...So I did take a little look further and sadly you are right in regards to that reason but I can confirm you have received a goodwill gesture for this as a apology, this confirms nothing would be able to be done further for either, I am extremely sorry! I can offer a 1% gesture of goodwill for the Suit Direct claim but other than that I can only apologise!

So as I stated originally, the retailers just say they arent paying or T&Cs aren't met.  But cannot say which T&Cs are met.  That is just plainly wrong.  Jamie also mentions the goodwill gesture of 1%  (much lower than what was meant to be paid from the retailer but I suppose better then nothing when you feel like you're being made a fool of).  Whilst I did see that added for the Earnest Jones purchase, nothing has been added for the other 2. 

Regards

Hmm, I'm not sure why that filtered into Jamie's inbox but I can see that he has replied to you now 😊 We do fully appreciate that declined cashback is frustrating as this has no benefit to Quidco either, the retailer is not obliged to inform us exactly which term has not been met at the time I'm afraid. We always go back to the retailer prior to contacting you with any decisions on your claims and this will have been confirmed as their final decline decision sadly. 

We can get the 1% applied for you for those as promised, please could you drop a message back on Jamie's email and we can get this sorted 😊 -Joe (Socialsupport@quidco.com)

MrX

The $1million question though is WHY are they not obliged to explain what T&Cs werent met?   It turns Quidco into little more than a game of roulette.  If you're lucky, and usually if the win is small, you'll get paid out.  But it's very unlikley that you'll ever get the big prize.  If it really is of no benefit to Quidco when they dont pay out when all the evidence says they should, then why do you allow retailers to get away with it and ultimately benefit at your expense?  Why?

quidco_Company_Representative

MrX said:

The $1million question though is WHY are they not obliged to explain what T&Cs werent met?   It turns Quidco into little more than a game of roulette.  If you're lucky, and usually if the win is small, you'll get paid out.  But it's very unlikley that you'll ever get the big prize.  If it really is of no benefit to Quidco when they dont pay out when all the evidence says they should, then why do you allow retailers to get away with it and ultimately benefit at your expense?  Why?

Retailers do not give the specific details as to which T&C's were not met but do say that you did not meet them, therefore declining your cashback. If you had not met the ones on our page under 'What will stop me earning cashback' and the ones the retailer's page. We cannot guarantee cashback as it is ultimately in the hands of the retailer regretfully and once they have come to a conclusion, they will not look at this any further. We do not exclude retailers from our sites if they do not cause any problems, if they are a retailer to continuously close claims and decline transactions we then look at removing them from the site -Summer