CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

hippychicky said:

I have received and replied to your email Ashleigh

Hello there, I have responded to your email and also edited the post for you. Hope this helps - Ashleigh

nototentsdirect

Quidco cut me out of my account without warning not even telling why when I had money to be paid. Guess what happens because they did that. I now use topcashback and will continue to do now. Lesson to be learnt by the company respect people and they will use you. You don't there is always another option and you go bust.

quidco_Company_Representative

nototentsdirect said:

Quidco cut me out of my account without warning not even telling why when I had money to be paid. Guess what happens because they did that. I now use topcashback and will continue to do now. Lesson to be learnt by the company respect people and they will use you. You don't there is always another option and you go bust.

So sorry to hear this! You can drop us a message on socialsupport@quidco.com so we can have a look at this for you and see what we can do in this matter! -Summer

Sinbadnpg

I have had the same problem, each time i log on to Quidco i make sure i clear all cookie, history etc but it seems that when you make purchases via them some are tracked and others are not. i have purchases dated back to 2019 and now i am being told that these purchases are being declined without any explanation as to why. Surely, this is miss-selling? Quidco are responsible for the promotions they advertise on their website for other companies and so they should be responsible  and compensate genuine declines from the retailer. it just seems all too easy for Quidco to hide behind this. The public are making a purchase based ont he promotion advertised and then are not getting the promotion through no fault of there own. Can this be right..?

Any help and guidance would be greatly appreciated please.

quidco_Company_Representative

Sinbadnpg said:

I have had the same problem, each time i log on to Quidco i make sure i clear all cookie, history etc but it seems that when you make purchases via them some are tracked and others are not. i have purchases dated back to 2019 and now i am being told that these purchases are being declined without any explanation as to why. Surely, this is miss-selling? Quidco are responsible for the promotions they advertise on their website for other companies and so they should be responsible  and compensate genuine declines from the retailer. it just seems all too easy for Quidco to hide behind this. The public are making a purchase based ont he promotion advertised and then are not getting the promotion through no fault of there own. Can this be right..?

Any help and guidance would be greatly appreciated please.

So sorry to hear that you're having these issues! I'd advise having a look through our tracking tips and tricks article here to help get purchases tracked in: https://support.quidco.com/en/articles/4126250-tracking-tips-tricks . If you ever have a claim declined you'd always receive a decline reason for this which we receive from the retailer. 

Sadly, the cashback is never guaranteed as this is reliant on the retailer to pass over the cashback to us so that we can pass this onto you but, we ill of course do all that we can to get this for you. I'd love to take a look into your account further for you and see what's happening, please could you drop an email over to Socialsupport@quidco.com -Joe

sue1976

How long are purchases normally taking to track? I’ve made 2 purchases today from Boots with the special 25% cashback rate. Neither have tracked yet. I made another purchase from a different company via Topcashback and it tracked within an hour. 

quidco_Company_Representative

sue1976 said:

How long are purchases normally taking to track? I’ve made 2 purchases today from Boots with the special 25% cashback rate. Neither have tracked yet. I made another purchase from a different company via Topcashback and it tracked within an hour. 

Hey 👋
Boots typically take about 24 hours to track into your account, and if this has not tracked, a 'Missing cashback claim' would be needed to ensure that this tracks 😊
If you have any trouble making this claim, please do drop us a message on socialsupport@quidco.com so we can help you with this 🤗 -Summer

baksonlee

I have sent two messages to socialsupport@quidco.com - yesterday and today, but you are yet to respond to my query.

quidco_Company_Representative

baksonlee said:

I have sent two messages to socialsupport@quidco.com - yesterday and today, but you are yet to respond to my query.

Hello there, !
I am really sorry to hear this, I have checked the inbox and we dont have anything outstanding currently, you may have already had a reply since your post however if you are still awaiting to hear from us please let us know! Thank you Ashleigh

POPPYOSCAR

Hi Quidco
I am still awaiting payment of a confirmed transaction with ELC from Nov 19.

When can I expect payment please?

Thank you