CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

cantcope said:

whats going on with the cashback tracking lately? ive made 2 purchases this week. one on great magazines which clearly shows £5.60 cashback, tracked at £4 and then just now a new iphone se contract through mobile phones direct. new inscreased cashback of £45 for all iphone se contracts... tracked at £42... 
terrible that every time i go through quidco i have to raise a claim. think i'll  be switching to topcashback for my next lot of purchases. i still have had an answer on a claim raised in January!

Hey!  Sorry to hear that these have tracked incorrectly, could you drop me a email at joseph@quidco.com so I can take a further look and sort this out for you? 😊

cantcope

quidco_Company_Representative said:

Hey!  Sorry to hear that these have tracked incorrectly, could you drop me a email at joseph@quidco.com so I can take a further look and sort this out for you? 😊

HI Joseph
I emailed with copies of my order confirmation emails and it came back undeliverable.

quidco_Company_Representative

cantcope said:

quidco_Company_Representative said:

Hey!  Sorry to hear that these have tracked incorrectly, could you drop me a email at joseph@quidco.com so I can take a further look and sort this out for you? 😊

HI Joseph
I emailed with copies of my order confirmation emails and it came back undeliverable.

Hmm, that seems a little strange, could you check this and try sending again to Joseph@quidco.com please? If you're still having an issue, could you send over an email to customersupport@quidco.com please and I can take a look 😊

cantcope

This is what I’m getting 
i will try  the other email address

Message not delivered

Your message couldn't be delivered to catchall@quidco.com because the remote server is misconfigured. See technical details below for more information.

quidco_Company_Representative

cantcope said:

This is what I’m getting 
i will try  the other email address

Message not delivered

Your message couldn't be delivered to catchall@quidco.com because the remote server is misconfigured. See technical details below for more information.

Really sorry about this, it looks to have been an issue with my email address which the tech team looks to have sorted 😌 I can see your email and will reply again now 😀 -Joseph(Joseph@quidco.com)

hippychicky

Very very disappointed with Quidco.

Clicked through them to Currys/PC World in Feb 2020. 15% cashback for buying a TV . Transaction tracked.

What a joke!. Cashback of over £50 has just been declined as returned/cancelled/amended order.

I am sitting here looking at the flipping TV. There was absolutely no returning/cancelling/amending of my order whatsoever. I'm not a newbie. I clear cookies.

Why are companies who do this allowed to still continue even when it's brought to quidco's attention?

quidco_Company_Representative

hippychicky said:

Very very disappointed with Quidco.

Clicked through them to Currys/PC World in Feb 2020. 15% cashback for buying a TV . Transaction tracked.

What a joke!. Cashback of over £50 has just been declined as returned/cancelled/amended order.

I am sitting here looking at the flipping TV. There was absolutely no returning/cancelling/amending of my order whatsoever. I'm not a newbie. I clear cookies.

Why are companies who do this allowed to still continue even when it's brought to quidco's attention?

I do apologise that your cashback has been declined, I don't like to see cashback declined either but sadly we do have to receive the cashback from the retailer to pass onto you. If you want me to have a look further for you, please feel free to drop me an email and I'll see what I can do 😊 -Joseph(Joseph@quidco.com)

hippychicky

quidco_Company_Representative said:

hippychicky said:

Very very disappointed with Quidco.

Clicked through them to Currys/PC World in Feb 2020. 15% cashback for buying a TV . Transaction tracked.

What a joke!. Cashback of over £50 has just been declined as returned/cancelled/amended order.

I am sitting here looking at the flipping TV. There was absolutely no returning/cancelling/amending of my order whatsoever. I'm not a newbie. I clear cookies.

Why are companies who do this allowed to still continue even when it's brought to quidco's attention?

I do apologise that your cashback has been declined, I don't like to see cashback declined either but sadly we do have to receive the cashback from the retailer to pass onto you. If you want me to have a look further for you, please feel free to drop me an email and I'll see what I can do 😊 -Joseph(Joseph@quidco.com)

Thanks Joseph but I did email you and you replied , about 10 minutes before I posted my gripe on this thread.Your response was the generic it's not our fault etc etc but the question still remains as to why companies are allowed to get away with not keeping up their end of the bargain?

Greengage

hippychicky said:

Thanks Joseph but I did email you and you replied , about 10 minutes before I posted my gripe on this thread.Your response was the generic it's not our fault etc etc but the question still remains as to why companies are allowed to get away with not keeping up their end of the bargain?

Because this is essentially unregulated activity, wrapped in impenetrable terms and conditions and shrouded in secrecy. Unfortunately you are not allowed to see the source data on which the "decision" has been made to decline your cashback, putting you at a major disadvantage as you cannot prove that you are right and they are wrong.  Yes, you can show the transaction took place - even that it tracked - but you can't prove that there isn't a contradictory piece of data somewhere in their system. 

quidco_Company_Representative

hippychicky said:

quidco_Company_Representative said:

hippychicky said:

Very very disappointed with Quidco.

Clicked through them to Currys/PC World in Feb 2020. 15% cashback for buying a TV . Transaction tracked.

What a joke!. Cashback of over £50 has just been declined as returned/cancelled/amended order.

I am sitting here looking at the flipping TV. There was absolutely no returning/cancelling/amending of my order whatsoever. I'm not a newbie. I clear cookies.

Why are companies who do this allowed to still continue even when it's brought to quidco's attention?

I do apologise that your cashback has been declined, I don't like to see cashback declined either but sadly we do have to receive the cashback from the retailer to pass onto you. If you want me to have a look further for you, please feel free to drop me an email and I'll see what I can do 😊 -Joseph(Joseph@quidco.com)

Thanks Joseph but I did email you and you replied , about 10 minutes before I posted my gripe on this thread.Your response was the generic it's not our fault etc etc but the question still remains as to why companies are allowed to get away with not keeping up their end of the bargain?

Hey there, I am really sorry for this I do appreciate how disappointing it is when cash back is being declined by the retailer, we do everything we can to obtain cash back for our members. Regretfully we do advise on the user agreement that we cant guarantee cash back due to the declines coming from the retailer which sometimes can be out of our hands. If you would like to send another email to joseph@quidco.com we can take another look for you and see if there is anything we can do further for you. I look forward to hearing from you - Joseph@quidco.com