CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

lyndseyr75 wrote: »

Quidco really seem to be going down hill recently. I have used them above other cashback sites in the past as they have been more reliable. However recently I purchased a magazine subscription from (not so!)Great Magazines for £15 with the promise of £6 cash back. This didn't track and lo and behold Quidco are UNABLE to query this claim! Do Quidco not own this site then? I also had a trial from Graze with a promise of £1 cashback for the free trial and £1 for my first purchased box. I had the trial plus I purchased the next 3 boxes before deciding it really was too expensive for what you get. None of this tracked. I put a claim in for that which was declined with no explanation at all. As Quidco are not able to claim further I tried to write a review on Graze, only for Quidco to refuse to publish it, I only stated facts. So it would appear that you can only write a review on Quidco if it is in the sellers favour, hmm not really the point of a review site!. Think I will be trying Top Cash Back or Imutual again.

Hi lyndseyr75,

In most cases we are happy to go back to the retailer and ask them to manually track the purchase for you. However, there are only a handful of retailers on our site that do not allow for claims and I’m afraid that Great Magazines is one of these.

We do make this clear within Great Magazines terms and conditions as we like for our members to be made aware of this before proceeding with their purchase as we will be unable to query the transaction through a claim if it fails to track.

On the other hand, in instances where we may not post a review we do ask for you to contact us because we believe that we may be able to help further. If you take some time and contact our customer support team within your review message that would have been then we can certainly try and help resolve an issue with your Graze purchase as much as we can for you.



Kind regards,



Kim

Quidco Rep

quidco_Company_Representative

Jeannine wrote: »

Has anyone had any success in getting an order number to manually claim cashback through Quidco for new Sky subscribers? I signed up with Sky last week via the Quidco site - but purchase was not tracked, and I can't claim the cashback without this order number which I don't have.


Have read about other people having the same problem - anything I can do?


Many thanks!

Hi Jeannine,

I'm sorry to hear that your purchase hasn't tracked.

Can you send a ticket to our support team and we will be able to help you get a claim raised on that one.

Kind regards,

Brendan
Quidco Rep

quidco_Company_Representative

ffacoffipawb wrote: »

Quidco is a con. My wife had her account blocked because she did more than 5 direct flights clicks a week. This was not deliberate, not all clicks track and it is hard to keep track. . She has now lost all her cashback, so quidco have arbitrarily stolen the money from her, obviously not just the excess direct flights clicks but future cash yet to be received. At least with imutual the clicks are capped and you cannot go over. Quidco treat customers with contempt and should be avoided.

Hi @ffacoffipawb,

Can I ask you to contact customer support with the email address your Wife used?

We can then take a look at the account as we certainly wouldn't want to be holding any cashback due to your Wife.

We can also take a look at why this was closed.

Kind regards,

Brendan
Quidco Rep

ffacoffipawb

B_M wrote: »

@ffacoffipawb, I'm actually trying to get away from tcb due to many problems. Their own forum is full of woes and issues! I have one financial transaction to resolve and that's it. I take screenshots of everything as proof and to pass to the FOS when needed.
Imutual do seem good, but I have only joined up recently due to the tcb issues. But so far perfect and no complaints at all.

Have used imutual for over 4 years now. No complaints whatsoever. It's the only one worth using now really.

ffacoffipawb

quidco_Company_Representative wrote: »

Hi @ffacoffipawb,

Can I ask you to contact customer support with the email address your Wife used?

We can then take a look at the account as we certainly wouldn't want to be holding any cashback due to your Wife.

We can also take a look at why this was closed.

Kind regards,

Brendan
Quidco Rep

She has already e-mailed you last week to apologise for the excess clicks and to ask for the account to be reopened but to no avail. My account seems fine though. It is very easy to slip up with directflights as the tracking is sporadic to say the least.

My account is working OK, but obviously this sort of thing makes me not to want to use it really.


EDIT: She has now e-mailed you via the web site. Please let the account be reopened, cancellation because of accidental excess clicks (not excessive by the way, the odd one or two a week) is draconian to say the least and probably not a TCF way of running a company.

EDIT2: This is part of the e-mail you sent her on 18th ....


Your account has been closed due to the excessive click through attempts with Direct Flights which has a clear warning stating;

"Cashback is limited to five searches per week. Exceeding this amount will result in your Quidco account being terminated."

Your account has been closed under Section 8 of our Quidco Account Holder Agreement;

"We reserve the right to suspend or terminate any Account Holders access to the Quidco Service, or parts of it, if in our reasonable view the relevant Account Holder or Account appears to be in breach of any provision of this Agreement.

Cyberman60

quidco_Company_Representative wrote: »

Hi Kill Bill,



I'm not going to bog you down with the detail as it's not really that interesting.



What we do however, is do our best to provide a service and meet expectations which include providing a free basic account for our members where 100% of your cashback is yours to keep.



Faster Paying retailer's feature lets us provide a service to our Premium members where they can receive their cashback quicker than our Basic account holders. In exchange for a £5 annual retention amount, the Premium member has faster paying retailers, faster response time from our support, a call back service, live chat and bespoke promotions and offers.

Kind regards,

Kim
Quidco Rep

Not in my experience because as a Premium member myself I simply have NEVER been paid my cashback for Car Insurance purchase of over one year ago. I am now chasing the retailer myself !!!!!

Cyberman60

ffacoffipawb wrote: »

Have used imutual for over 4 years now. No complaints whatsoever. It's the only one worth using now really.

I've just joined them thanks to your recommendation. It's a nice benefit that a member also has an option to be a shareholder !!

Let's see how efficient Imutual are as I've just taken motor insurance with cashback through them instead of Quidco.

quidco_Company_Representative

Cyberman60 wrote: »

Not in my experience because as a Premium member myself I simply have NEVER been paid my cashback for Car Insurance purchase of over one year ago. I am now chasing the retailer myself !!!!!

Hi Cyberman60,

I'm sorry to hear you have some cashback that is outstanding on your account.

As a Premium member, you do have many ways to contact our support team including our call-back service. It may be more helpful for you to speak to a member of our support team about this.

Do get in touch with our team about any outstanding payments, Faster Paying retailers or not, as our team is there for you and will do everything they can to assist.

Kind regards,

Kim
Quidco Rep

Cyberman60

quidco_Company_Representative wrote: »

Hi Cyberman60,

I'm sorry to hear you have some cashback that is outstanding on your account.

As a Premium member, you do have many ways to contact our support team including our call-back service. It may be more helpful for you to speak to a member of our support team about this.

Do get in touch with our team about any outstanding payments, Faster Paying retailers or not, as our team is there for you and will do everything they can to assist.

Kind regards,

Kim
Quidco Rep

Thanks for the advice Quidco Rep but the team have already replied that they regret they cannot help.

samr105

Hi all

I have been asked to repost this here as I put it on a less appropriate page previously.

I'm keen to find out what I should do about my online security whilst I am dealing with a request Quidco have recently sent me...

I have a new credit card that I got through natwest via Quidco. Sadly the tracking didn't go through and I've put a claim in that Quidco are dealing with. I've had a short dialogue with the team at Quidco as follows:

[Quidco]
Hi,

Thank you for your claim.

Please can you confirm the full name of the account holder for this purchase?

[I provide an answer then quidco reply]

Hi,

Thank you for coming back to us.

We now have all the information we need in order to send your cashback claim to the retailer.

[I wait, then a week and a bit later a new message comes up from Quidco...]

Hi,

Thank you for you claim, please could you confirm the post code used and full credit card number.

I apologise for coming back to you to request more information as you have been informed we have all the details we need. Unfortunately we are unable to send your claim off for you without this information.

I am sorry for any inconvenience this may cause you.

---

I don't know if I'm being a bit odd but I feel very uneasy about the fact they have now asked for my card number and postcode, given they already know my name and could go on to try and make online payments (although I guess they may need the expiry/CC2 thingy number)


I wanted to see what your experienced eyes thought of this?

Thanks in advance

Sam