CLOSED: Quidco Question and Answers - please see new thread

GILL635

I haven't been able to log into the Quidco site for a week now. I keep getting a screen that says the website is down for maintenance, but it shouldn't be for long.

Can you tell me how long exactly it will be ?

Gill

jasonwatkins

quidco_Company_Representative wrote: »

@jasonwatkins – I do understand your frustration and feel free to moan on here! With incorrect cashback it can unfortunately take a while longer to be resolved, especially if it is paid incorrectly. We should have a response to the claim within the next few weeks, though.

Thankyou Rosie for your endless patience. I'd send you a rose if I was that smooth

I'm still quite surprised to see that some people using Tombola through Topcashback are tracked within the hour and i've waited over a year without even a sniff of it being tracked.

Still, I've waited this long, what's another couple of weeks ?

philgee

quidco_Company_Representative wrote: »

@Philgee – Sure that’s no problem. I think I may have picked up your support ticket today, if not, can you please email [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] so I have your email address.

N.B for anyone who has not received their Tesco voucher yet, can you please email [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] with your Quidco email address and Tesco order number. We can then check this with Tesco.

Many thanks,

Rosie

Hi Rosie,

Many thanks, have emailed for your attention.

Phil

Sheepfan

Rosie, thanks for your reply, but when I try that option the message I get is "Unfortunately you don't have any current quotes from Quidco Compare."

My comparison search seems to have vanished.

RoyBoy27

Hello

I am extremely disappointed after having previously good experience of Quidco claims I have had a £60 claim declined with Tesco Phone shop for no reason on a 24 month iphone 4s.

I bought the phone back in May.

Can you look into this, it seems to be a fairly common complaint within this forum and can obviously damage your reputation if common problems like this are not resolved in a satisfactory manner.

Roy

aylesby

Sainsbury's Bank - Home Insurance

I opened a Quidcare support 17 April for a non tracking £50 on Sainsbury's Bank - Home Insurance to dicover they require the claim to be on hold for 110 days which has now passed.
How do I get Qidco back on the case?

jasonwatkins

aylesby wrote: »

Sainsbury's Bank - Home Insurance

I opened a Quidcare support 17 April for a non tracking £50 on Sainsbury's Bank - Home Insurance to dicover they require the claim to be on hold for 110 days which has now passed.
How do I get Qidco back on the case?

you can open another claim if you like, but i suspect they'll get on it. they held both my sky claims for 30 days and then submitted them to sky without me doing anything.

but by all means raise another claim if you'd prefer

pec22001

Hi Quidco Rep,

I followed your advice from the 28-07-2012 regarding raising an issue about why my cashback hasnt been confirmed yet and unfortunately it doesnt show up in my list of tracked transactions when raising the issue. However it shows as tracked when looking at the activities screen.

So what am I to do now??? I fail to understand how a transaction that was completed fully in line with Quidco's instructions and via telephone directly with Orange can fail. Can you please deal with this or advise me how I progress this issue further!!!

Regards

Peter

quidco_Company_Representative

Good evening,

@GILL635 – The Quidco site is working fine at the moment; can you possibly try clearing your browser cookies/cache, we usually find this fixes the problem.

@Sheepfan – Sorry about that, following on from my previous response we have spotted a technical issue with the comparison service. All the quotes for August don’t appear to have imported correctly on our system, which is why you are unable to. We’re working on a fix at the moment as a top priority, are you OK to try verifying again towards the end of the week?

@RoyBoy27 – can you clarify if you have raised a cashback claim for this? As I’m afraid we won’t know what reason Tesco have declined it for without one. Simply click here and raise the claim, we’ll then be able to investigate this for you.

@aylesby – Don’t worry, once the hold period has passed the claim will automatically be sent off by our system, this is just part of the process the claims go through.

@pec22001 – That is strange, sorry to hear that. Are you able to confirm your Quidco UserID so I can take a look? If you do not wish to post on here can you please send this to members@quidco.com.

Have a nice night everyone,

Thanks,

Rosie

pec22001

Hi Rosie,

Thanks for your reply. My user ID is PETERECURTIS

Your help will be much appreciated.

Kind Regards

Peter