CLOSED: Quidco Question and Answers - please see new thread

schteve_b

My npower claim has been flagged as declined. Is there any automatic follow up from quidco when this happens? Do they provide a reason why? Or do I have to contact them if I want things taken further?

LaineyR

Just to say thanks Rosie the £50 cashback came through:j

Nine_Lives

Rosie - do you know what's going on with the Quidco app for smartphones?

Recently updated the app version & what a nightmare it is now!!

Before, i could check in, walk up the street check in at another store & do the rounds of town.
Log out, check in on my mothers account (she doesn't have a smartphone) & do the same. Then the same for my brother & sister as they don't have smartphones either.

Now, i check in at one store & go to check in at a store a few yards up the street STILL on my OWN account & it wont let me, as i've "recently checked in at another store" so i'm to then "please wait a few minutes".

What an absolute nightmare.

There's been a recent influx of new stores offering cashback (albeit smaller than usual, individually), so 'doing the rounds' is going to take forever even on just one account.


Is it totally down to the new app version? And why is this happening anyway?


If it is down to the app version, does anyone know how to roll back the version on your smartphone (iPhone in my case)?

quidco_Company_Representative

Good morning,


@Bossworld – That is strange – it should show up on your activity as ‘claim raised’, it shouldn’t matter which retailer it is. Is this showing in your Quidco Support Inbox?

@doctor40 – The tracking amount can change throughout the process whilst the transaction is being checked, but generally Orange will always update to the correct amount upon confirmation.

@Eydon – As far as I’m aware that shouldn’t affect the cashback; they should still be honouring transactions that were made previously. Can you please raise a support ticket via this link and someone can take a look into this for you.

@bristolleedsfan – I’m very sorry about that – and your previous support tickets should have been checked in this instance so you didn’t receive this response. I’ll pass this on to our payments team and we’ll ensure it is paid on the next payment run at the end of this month.

@PhillBB – Unfortunately if it has already been passed to the Administration Team then there isn’t anything further we’d be able to do at this stage. I can assure you that the Administration Team will be on top of this though, it can sometimes just take a little while to try to identify where exactly a delay is occurring and to have this rectified.

@schteve_b – If your nPower claim has simply been declined with no reason, then please raise a cashback claim so we can find out more about this. If it has been declined with an incorrect reason, can you please raise a support ticket via this link.

@LaineyR – Great to hear!

@K_P83 – How recently did you download the update? I know that the App team are currently working on another update so I’m not sure whether this will be the same one. I’ll query this with our App team for you to see if they can explain the issue.

Many thanks,

Rosie

GB79

I signed up for a Sky broadband and phone package last Friday, but it has not yet tracked on the QuidCo Site. I have attempted to complete the Cashback Claim form but am missing some vital info - the OrderID. The email communication I have received from Sky only contains an Account Number, not an OrderID. I contacted Sky and the OrderID they have provided me with is 34 characters in length, but the form specifies a 15 or 16 digit code. Can you suggest a solution please?

Nine_Lives

quidco_Company_Representative wrote: »

@K_P83 – How recently did you download the update? I know that the App team are currently working on another update so I’m not sure whether this will be the same one. I’ll query this with our App team for you to see if they can explain the issue.

I just went to look in my account but my mobile check ins aren't there for some reason.

I've updated within the past 4 weeks that's for sure as the last time i was in town was approx 3 weeks ago before the update & i never had a problem.

schteve_b

quidco_Company_Representative wrote: »

@schteve_b – If your nPower claim has simply been declined with no reason, then please raise a cashback claim so we can find out more about this. If it has been declined with an incorrect reason, can you please raise a support ticket via this link.

Thanks for the reply. The status simply says:

"Response from Merchant. Enquiry Unsuccessful - Under Investigation"

Do I need to raise another cashback claim, or does this mean things are still happening?

therealgiblet

GB79 wrote: »

I signed up for a Sky broadband and phone package last Friday, but it has not yet tracked on the QuidCo Site. I have attempted to complete the Cashback Claim form but am missing some vital info - the OrderID. The email communication I have received from Sky only contains an Account Number, not an OrderID. I contacted Sky and the OrderID they have provided me with is 34 characters in length, but the form specifies a 15 or 16 digit code. Can you suggest a solution please?

Exactly the same issue for my order too. I even printed my order summary whilst signing up but there is no OrderID. SKY are not aware of any order numbers and seem completely in the dark about the whole Quidco referral scheme.

How are we supposed to make a claim for cashback without the OrderID? Now stuck in an infinite loop between Quidco and SKY.

I think the only option is to leave SKY within 14 days and reapply from another cashback provider - i.e. Top Cash Back.

Hassle. Perhaps I'll video capture it this time so the proof can be undisputed. Giving up on Quidco - its not worth the screen its displayed on (actually that doesn't work - my display is worth quite a lot of money - but you get the gist)...

therealgiblet

Actually you have 8 days to cancel from activation - so I'm going to give Quidco/SKY - 5 days to sort this out and then pull the plug if nothing gets resolved.

YOUR RIGHTS TO CANCEL SKY BROADBAND

If you ordered Sky Broadband from us over the internet, by telephone, text or via your set top box:

1. You can cancel Sky Broadband within 8 working days of the later of delivery of your Wireless Router, and your Activation Date. Any cancellation must be in accordance with this notice.
2. You can cancel Sky Broadband by:
(i) calling 08442 410 515;
(ii) writing to Customer Relations, Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD;
(iii) sending a fax to 01506 48 43 43; or
(iv) by visiting the “Contact Us” section at sky.com.
3. You must give your name, address, post code and customer number in order to cancel Sky Broadband.
4. You must keep any products that have been delivered to you safe for up to 6 calendar months from the date you cancel. Once they are returned, your responsibility ends.
5. We will contact you to arrange return of your Wireless Router and will either supply reply paid packaging for the product to be posted to us or we will collect it. We will be entitled to charge you our direct costs for its return and/or set the costs of return off against any amount that we owe you.
6. This cancellation right does not affect your statutory rights. If you require any advice on your legal rights.

GB79

therealgiblet wrote: »

Actually you have 8 days to cancel from activation - so I'm going to give Quidco/SKY - 5 days to sort this out and then pull the plug if nothing gets resolved.

Thanks for the info. Unless QuidCo or Sky can provide me with a valid OrderID within the next couple of days, I think I may cancel and apply through TopCashBack instead. QuidCo seem to deliberately make it difficult to make a claim. I would love to know the percentage of people who actually receive the headline figure of £100!

Can the "quidco Company Representative" help?