faulty blackberry

kirstyhicks31

last October i took out a contract with phones 4 u since i purchased the phone it has gone off 4 times then last month it developed a fault so i took it back to phones 4 u so they sent it away for repair then three weeks they give me a brand new blackberry bold 9780 replacement phone and now this phone has developed a fault and they cant send it away for repair something to do with there system and now they are going to give me the same phone which i dont want but they arent listening to me so can you help me please on what do you think i should do :mad:

grumbler

So, they are giving you the same working phone, but you don't want the same? What do you want then?
They have to either replace or repair the phone. They don't have to give you a new phone, let alone a different one.

As a side note, can you afford a new keyboard with working 'Shift' and punctuation keys?

kirstyhicks31

the reason why i dont want the same blackberry bold 9780 cause they couldnt guarantee whether that phone would develop a fault and they couldnt repair the phone something to do with their IMEI system and if they cant repair the phone they should give me a new phone

shfurn1

I'm sure you aren't the only one they sold this brand of phone to. Have you checked if they have complaints from other users as well? Or could it juts be the way you handled the phone that caused it to break down?

grumbler

kirstyhicks31 wrote: »

...they should give me a new phone

They should not if they can replace it with the same working phone.

kirstyhicks31

i havent broke the phone it says searching for network all the time and on the phone in the top right hand corner it brings up a little bar and beside it says SOS in red writing and phones 4 u said it needed to be sent away for repair but they couldnt send it away for repair cause of there IMEI system what do you think i should do

Jon_01

As grumbler said, they don't have to offer you anything other than a repair or straight replacement after 6 months.

You have no rights under the soga to pick a different phone.

kirstyhicks31

i didnt ask for a different phone it was the manager from phones 4 u rang me up and said that he was going to send me out the blackberry bold 9780

in_the_Cotswolds

Have you tried connecting it to your Blackberry Desktop Manager? It may be something as simple as a software update?

kirstyhicks31

already done that and still get the problem

gas4you

Have you looked in the connections settings menu and made sure the mobile network box is ticked?

Blackberry's don't automatically connect to the mobile network, they have to be told what to connect to, ie network, wifi, bluetooth etc etc.

When I first got mine it wouldn't connect to the car kit on remote sim, nothing in the instructions to help, after a lot of fiddling I found you had to have the wifi turned off for it to do this.

I had left the wifi on to use the UMA on Orange.