Buss Pass

Tally-Ho_2

sunnyone wrote: »

Just incase some wheelchair users dont know you can get up to 50% off walk on train prices for both yourself and a carer without having a railcard.

This consession is for wheelchair users only, it dosnt matter if you are part time but you must stay in your wheelchair throughout the journey.

The disabled concessions without a Railcard are listed here:

http://www.disabledpersons-railcard.co.uk/travelling-by-rail/other-concessionary-discounts

It only gives 50% off First Class / Standard Anytime Day Return Tickets

It is 34% off First Class / Standard Anytime Singles or Returns, and First Class / Standard Anytime Day Return Tickets.

However do bear in mind these are all 'Anytime' tickets which are in a lot of cases much more expensive than the walk up 'off peak' (formerly saver and Supersaver) tickets with a railcard particularly for long distance travel.

Also the 'Advance tickets' with a railcard can often work out much cheaper even if travelling on certain peak time trains although tickets are limited and must be booked in advance. Also most rover/ranger tickets are cheaper with railcard.

So do check whether your journey will be cheaper using a railcard and 'off peak' or ranger/rover or 'advance' tickets as opposed to the usually more expensive 'Anytime' tickets.

Tally

jetta_wales

sunnyone wrote: »

Just incase some wheelchair users dont know you can get up to 50% off walk on train prices for both yourself and a carer without having a railcard.

This consession is for wheelchair users only, it dosnt matter if you are part time but you must stay in your wheelchair throughout the journey.

The same concession is also available to blind/visually impaired people and a carer.

Savvy_Sue

kingfisherblue wrote: »

Very handy for the future - thank you. Did you know that you can ring a station the day before and request a porter to help you as well? This is even if you have a carer with you, and it is a free service. I have had help with getting my son off the train, over to another platform, and onto another train before now. For me, having another child (who was about five at the time) it was a valuable service, especially as the first train was late and there wasn't much time to get across the station to our connection.

Mum has used this service too, and always found it excellent. The last time, I was meeting her at the station, but the member of staff would have carried her bag right out to my car if I'd needed him to.

kingfisherblue wrote: »

I love MSE. Despite the arguments that can occur, there is always someone who is willing to share some information that can help to make people's lives easier. Such information, freely given, can make a big difference to others. I'm sure I'm not the only person who is grateful to Sunnyone for the above information.

I posted a link to the same information about 10 posts before that, although to be fair I didn't spell out the details: it always seems best to me to refer people to 'the horse's mouth'. Tally-Ho's post is also very helpful as it points out how to check you're getting the best deal if you fall into the 'staying in a wheelchair for the journey / visually disabled' groups.

carlislelass wrote: »

the.porter we had also took us to the taxi rank, don`t know if they all do or we were just lucky

see above for my experience: it's been good. Presumably they realise that just getting you on and off the train isn't a lot of good if you can't then manage to get out of the station! :rotfl:

Hear-Hear

Carlislelass

I suspect you would receive such courtesy from 95%+ of rail staff in this country. There are always a few who can't be bothered, have no empathy, or are simply jobsworths - but that seems to happen in nearly all walks of life.

Was it at Carlisle Station you received better-than-expected service ? A quick letter of thanks to the Customer Services team at Virgin Trains in Birmingham would most certainly be fed back to the station staff at Carlisle. (Virgin Trains run and manage Carlisle Station, regardless of which train company you were travelling with).