Seller phoned me about feedback i left

suited-aces

Ilovecubbage wrote: »

burtons , sorry but you are a nasty piece of work and I hope you never bid on my items.
Ebay buyers like you are pathetic , people make mistakes all the time, surely this is a tiny profit he made if any at all. I just can`t belive you would give negative for this, and the seller sounds so nice too.

What hapened to people who used to buy stuff on Ebay 6 years ago, they were the backbone of some good comunity there, these days everyone wants everything for free and still moans about it. ( I did read that you didn`t ask for a refund btw.)
Sorry have to have a rant.

If it's mistake why hasn't he corrected his listings?

Ilovecubbage

How can you be ripped off as you are the one in charge of bidding and buying. Everything is stated in the listing if people can`t read or ask qestions when unsure then no one can help them. No one can make you buy amything, no point blaming sellers.

suited-aces

What? It stated in the listing that it would be sent first class. What was the buyer supposed to do?

terra_ferma

Ilovecubbage wrote: »

How can you be ripped off as you are the one in charge of bidding and buying. Everything is stated in the listing if people can`t read or ask qestions when unsure then no one can help them. No one can make you buy amything, no point blaming sellers.

You don't think you read what the OP said. It was stated on the listing that postage was first class, but the seller sent it second class.
The buyer gave them the opportunity to put it right, but the seller was arrogant and showed that he didn't give a toss that he was charging for something that was not given, and he didn't change the listing, so more buyers will continue to get the wrong postage service.

The negs may sound harsh, but deceiving buyers deserves a negative.

If the buyer had not made contact and given the opportunity to put things right (even just an apology and the listing changed) then I'd agree that a neg is harsh.

wayne2786

can i ask how was the seller expected to put it right after he had already sent the item?

do you want to send the item back and then he can send it to you first class?

the difference between 1st and 2nd class post isnt much, did you want that refund? (he has now refunded you the full amount to try get a positive i would say that was fair)

Maybe he sold other items that went second class and your item got mixed up in that pile of stuff.

were only human mistakes happen, once i sent something recorded delivery but the buyer had only paid 1st class, i didnt complain because he/she didnt pay enough, i just got on with my life - i suggest the OP and all others who were pretty much having a go at the seller for what may have or may not have been a mistake (we will never know!)

when this world has found a cure for HIV, learned how to stop Cancer and other illnesses, all the terrorists have decided to stop blowing things up, our troops are back home safe and we are all living in peace. . . . . . . .only then may i worry about a 20p stamp!

blue_monkey_2

OP, are you assuming he is sending 2nd class still? Have you actually asked him whether he is sending 1st or 2nd class? Or are you just assuming he has not changed his ways. As a seller he might have decided it is not worth the hassle of saving a few pence and wants to retain his feedback.

Being in business is a learning curve for businesses - we have all done something to try and save a few ££ to realise it is not worth the hassle if customers get upset or it reflects bad on the business. For me it was trying to save money on mailing bags and then finding out they were practically see-thru, not ideal for posting out underwear with sizes on the label that were visible through the bags. Lesson learned, buy the expensive bags again and be £40 out of pocket and have 1000 bags you could do nothing with (I still have them in the shed now!! 6 years on, LOL)

Maybe he was trialing sending 2nd class to see how much he could save and then decided it was not worth the hassle and did not want to risk his good feedback because some buyers like to whinge about anything.

Until YOU have actually bought this item from him since he relisted then how can you say he is dishonest? Because you THINK he might send it 2nd class again? The fact he refunded you shows he was willing to try and put things right and try and retain his repuation. But he had a buyer like you who left a meg because you 'assumed' he was going to send 2nd class again.

blue_monkey_2

Ilovecubbage wrote: »

burtons , sorry but you are a nasty piece of work and I hope you never bid on my items.
Ebay buyers like you are pathetic , people make mistakes all the time, surely this is a tiny profit he made if any at all. I just can`t belive you would give negative for this, and the seller sounds so nice too.

What hapened to people who used to buy stuff on Ebay 6 years ago, they were the backbone of some good comunity there, these days everyone wants everything for free and still moans about it. ( I did read that you didn`t ask for a refund btw.)
Sorry have to have a rant.

A lot of my customers came with me when I left eBay and I still have my user name my website details on my 'about me' page. I still have loads of old eBay customers and I've sold to a good number of them this week. I always smile when I see their names and it is nice that they are loyal and come back time and time again.

I still buy on eBay though and have been on there since it first started. I have found a lovely seller this week though they do still exist, in fact I found a few good sellers this week.

Sometimes mistakes happen, we are human, not machines, not everyone is dishonest but as humans we try something, we make a mistake, we try and put the mistake right and go back to how things were. But this is still not good enough for some people, they want more and more. The OP did not state that there was more negs so this would kind of indicate that it was a on off and am mistake the seller tried his best to put right. But that is just not good enough for some people, someone who has assumed he is still sending 2nd without even asking. Whats more, all the rest of you have also assumed that he is still sending 2nd class and you've not even bought anything from him. Quite shameful really and yes, this is why I am pleased that I am no longer running my business on eBay.

hermum

The OP contacted the seller to query the 2nd class post as opposed to the 1st as listed. The seller told him that with the increase in post, fees etc it wasn't financially viable to send 1st class any longer & that he would amend his listings to show he was now using 2nd class. He hasn't, so yes it is an assumption that we have all made, based on what the seller allegedly told the OP.
The OP bought from this specific seller, who was charging more than other sellers, again one assumes, to cover the additional cost of postage from 2nd to 1st class. OP wanted to receive his item quickly so didn't buy from any of the other business sellers who were listed as using 2nd class.
OP then gave the seller the chance to put it right, ok it may have been only a couple of pence difference but the seller decided not to offer a postage refund. The seller had ample opportunity to rectify his mistake.
Then the OP left a neg, it was after that the seller decided to offer a refund, 10 days after the original post.
If you were still selling on ebay I expect you would be peeved if a competitor was selling more than you based on offering a better postal service & then using the same as you.

blue_monkey_2

But you do not KNOW if he is still doing this? He probably changed his mind when he got a neg from a pedantic buyer.

You have assumed he is doing this, he could have realised it is not worth the hassle and so went back to posting 1st class to retain his repuation.

As i say, mistakes happen in business, maybe this was one of them for this seller but until someone else buys from him again, how would you know?

More or less everyone on here has called that seller dishonest and devious yet he could have reverted back from posting 2nd to 1st class. Does anyone actually know? It could have been one days post that went cheaper and he got a kick up the ar se from it and so reverted back to 1st. No-one actually knows this but you are all slagging him off without actually knowing anything more than the OP has told you - that HIS delivery came 2nd class, he complained, he got his money back and an apology and an explaination. it has probably been enough to make the seller see that it isn;t worth it. or it might not. But my point is that no-one actually knows.

IMO if the seller had been that dishonest then a) he'd have more bad feedback, b) he'd not be that bothered by a neg and c) he would certainly have not given a full refund to an upset customer. Only seller that want to put things right give full refunds.

In business we all have the right to be dishearted by rising costs from time to time and try to do something to cut those costs, albeit if you then realise it was a stupid descion, you set them right and then go back to doing what you do before when you know your customers were happen. Mistakes happen you learn from them and you move on.....

Would i be peeved about a competitor? What's the point, I traded a lot on eBay for amny years, I was the first selling my product until someone bought all remaining stock and started selling it a fraction of what I had been. That is the lind of stuff to make you a bit peeved. If a company is offering free postage I pretty much assume that I am not going to get my items within a week, if I want to ensure I have it I make sure the customer will send it to me quicker, or i pay more and buy it from a company offering next day delivery.

verityboo

blue_monkey wrote: »

Only seller that want to put things right give full refunds.

It makes him look the oposite to me. The refund would indicate to me that the extra he is getting from conning customers is sufficient for him to try and buy the silence of anyone who notices. Why would a genuine honest ebay seller refund someone in full when it has not been requested and when they have not returned the item