mobileshop cashback,has yours been processed on time?

kalico

These guys don't even respond to emails or letters. Just totally ignore everything I send to them.

I hope they go bankrupt, but not before I've taken them to Small Claims Court.

Absolute cowboys.

diana11

I had problems with my third payment being delayed back in september and no replies to my emails. I managed to find the email address of the general manager of mibileshop and emailed him direct to say I wasn't happy. Result - got a phonecall the next day from cs apologising and a cheque sent out by first class post.

Its time for my final payment soon.....wonder whether it will work again!

jamstaruk

ive always got my payments admitedly later than theve said but still got them

Anon

kalico wrote:

These guys don't even respond to emails or letters. Just totally ignore everything I send to them.

I hope they go bankrupt, but not before I've taken them to Small Claims Court.

Absolute cowboys.

Interesting view but not the same company - The Mobs is the not the same as Mobileshop. Also it is never good for anyone if any of these companies go bankrupt (least of all the customers).

Anon

uncle_buck_3

Iv'e received my payments so far but they have been a week or so late...but hey as long as I get them I'm happy!

littlebighorse

Having read this thread I was very worried that I wouldn't be seeing any of my cash back. However I got an email today saying that the money would be with me very shortly and is bang on time (60 days).
It's only the first of 4 so I'm not counting my chickens yet but so far Mobileshop haven't let me down.
I've also found their customer service to be absolutely top notch as has been mentioned previously.
Sent my second claim in recorded delivery on Saturday first class and it's still saying not received yet. But that could well be down to Christmas post.
So just thought I'd share my experiences. Based on experiences so far I would certainly buy from Mobileshop again.

Llyllyll

chuckles1066 wrote:

My Quidco payment from July is still outstanding so even if Mobileshop pay that this month, it'll have taken them five months.

I emailed Quidco about the July CB and received this reply:

"We're just waiting for payment to come through for these, that's the case across the board for July so it is something we're keeping an eye on and it isn't that there is a problem with your transaction specifically.

Hopefully shouldn't be too much longer."

At least they are aware of it and are chasing it up. If it gets paid this month it'll be a good start to the New Year.

chuckles1066

Llyllyll wrote:

I emailed Quidco about the July CB and received this reply:

"We're just waiting for payment to come through for these, that's the case across the board for July so it is something we're keeping an eye on and it isn't that there is a problem with your transaction specifically.

Hopefully shouldn't be too much longer."

At least they are aware of it and are chasing it up. If it gets paid this month it'll be a good start to the New Year.

Well mine is still tracking and what with tomorrow being Saturday and then the month being over, I reckon it's another month :mad:

Plus I've just submitted my first cashback claim but I'm not holding my breath......

thor

Llyllyll wrote:

I emailed Quidco about the July CB and received this reply:

"We're just waiting for payment to come through for these, that's the case across the board for July so it is something we're keeping an eye on and it isn't that there is a problem with your transaction specifically.

Hopefully shouldn't be too much longer."

At least they are aware of it and are chasing it up. If it gets paid this month it'll be a good start to the New Year.

It worries me that quidco are having to wait for payment to come through. Also if this is the case for July why are the following months still not being paid? My August one should have been paid by now but it keeps getting put back as well. I think that mobileshop are messing quidco(and us) around. They really are testing my patience.:mad:

mulerider

I've just received my 5th and 6th cash back payment, I have also received my final bill for 2 contracts and will be sending off the last 2 cash back vouchers next week. I've received £540 so far and I'm pretty confident that I'll recieve the last cash back payment for £180.