Breeze & Wyles - Anybody used these guys for conveyancing?

waiting_on_the_phone

jmd4211 wrote: »

Blimey, I wish I hadnt come across this today. My new build flat is due to be handed over from builders to managing agents today, with a view to a completion next Monday (15th). Just waiting for my boss to go to lunch so I can call them to see if its all going ahead, as if the handover doesnt happen today, I'm guessing that Monday completion is going to be too much of a stretch.

Ha! Book yourself an extended lunch, mate, you'll need it!

waiting_on_the_phone

Right lets try again. See how long this takes. Shouldnt be any delays answering this time. Time is 11.40am so no unfortunate punters should be using their luchbreak to make a call to them so I guess it should be quiet. No such luck. 2 minutes 24 seconds already. Losing the will to sit up straight at the moment. 'Thank you for your continued patience....' Thats rather presumptious isnt it? Patience dissipated several phone calls ago. 'We are currently experiencing a high volume of calls' or perhaps they do not employ enough people to handle the calls? What do you think it is? 6 minutes 27 seconds. Wonder if they will break their record of 10 minutes 51? 8 minutes 53 seconds! Come on Breeze Plus, you can do it! YES! Over 11 minutes 7 seconds now! Truly astonishing performance from a company that is supposed to provide a service. Oh my days! I'm reduced to one of Fatty Boys catchphrases from Eastenders.
This is all well and good but am I paying for this call? Will have to check the call log and see what this is costing. I am giving up at 15 minutes and will try again later. Right thats it 15 minutes 23 seconds. Good bye Breeze Plus.

waiting_on_the_phone

So I have left them alone for 6 days in the hope that they may have employed more staff to deal with the high volume of calls they always seem to have. But, alas, its now 3 minutes 7 seconds and I have yet to have my call answered. I think this firm is recommended by the Nationwide Building Society. Goodness knows why. Surely they dont treat their own customers this way and wouldnt want them to be dealt with in such a shoddy way by a supposedly professional organisation? 5 minutes 53 seconds. If they cannot answer the telephone efficiently what hope is there that they will deal with your case efficiently? Its very sad. I am ashamed that a firm such as this has been been awarded a Lexcel quality mark and a Conveyancing Quality Scheme accreditation. 8 minutes 49 seconds.12 minutes 36.
Whilst still waiting I have been on their website and sent a complaining email. I then did an online quote and was appalled that they will charge £1,279.00 for the purchase of a property at £75,000.00 Thats double, yes double, what any other solicitor would charge! Rubbish service for premium fees! 16 minutes 9 seconds! Genuine record now but its not really funny is it? Have to go now because I have the rest of my life to get on with. I hang up with my call unaswered at 18 minutes 6 seconds.

Richard_Webster

Some solicitors come on the forum and offer to deal with posters' complaints about their practice - be good if Breeze did this....

yripper

great.user.name wrote: »

...
At this point I completely lost all faith in the company... they have let us down at every turn...failing to provide even a basic level of service and communication.

If you want a quick and efficient service, bite the bullet and pay more for a capable solicitor. I am extremely unhappy with the following:

- Lack of communication
- Lies about who is handling our case, and generally being 'fobbed off' at every opportunity.
- Failing to actively chase up important documents and generally be productive.
- Call centre staff being very dismissive and sarcastic on the phone
- Poor telephone service in general, especially having to wait at least 10minutes on hold each time you call up.


In conclusion, I have contacted our bank and made a formal complaint. They have now launched an investigation into our case & Breeze & Wyles. I am completely and utterly exhausted in dealing with this company...and I resent having to pay for a frankly shoddy service.

Has anyone else had a similar experience? Is there light at the end of this long tunnel?!

Thanks

The (unhappy) list above is EXACTLY what I'm currently experiencing and I wouldn't mind so much about errors or delays but the lack of communication and dismissive tactics used by the phone staff (sorry 'case handlers') is frustrating to say the least. Unfortunately this reflects badly on my mortgage provider as they're the ones who appointed B&W to me in the first place via their panel. Who was I to know that I'd get a poor service by default.

When querying time frames or correspondence from the vendors solicitor they simply do not know answers to these questions and always promise to find out and email or "call back" but nothing ever comes of it. Every time I phone I'm put in a queue and guaranteed to wait at least 5 mins, with the highest wait so far being 18 mins. Dealing with these people and taking time out of work to phone them and wait in queues simply to be dismissed like this is becoming a serious issue.

It's funny how there was no communication issue when they phoned me up straight away for payment/ID check???

Recently I've been recording every conversation and noting all dates and correspondence down so I can prove incompetence. It's just a shame I didn't do this from the start as my list would be double in size. I will be making a formal complaint to B&W if I can speak to anyone who know's what they're on about, failing that the Legal Ombudsman. My mortgage provider will also be notified of B&W failings.

...and these people call themselves professionals.

yripper

Bjh1980

This all sounds too familiar. I don't have experience if dealing with this company (thankfully) but they have managed to make a very easy chain-free move into a very difficult operation which so far has taken approximately 16 weeks. My solicitors are very frustrated that they seem to keep on churning out the same enquiries. We can only imagine these are delay tactics as we know the concerns are not coming from our buyer.
Both my solicitors and our byers seem to have trouble contacting B&W due to their phone system and when they do get though to the help desk it seems as though they have to jump through hoops to speak with a solicitor.
I can't imagine this will be resolved for us any time soon!

Halva

I am also having terrible problems with Breeze and Wyles. We are going round and around in circles and nothing I do seems to help. They seem to have spent a month sending letters backwards and forwards. It's gone something like this:

Breeze to vendors solicitor: We have attached these following enquiries, can you answer them?

Vendor's solicitor: Yes, but you haven't attached any

Breeze to vendor's solicitor: We still need answers to these enquiries

Vendor's solicitor: What, enquiries? You've still not attached any!

Breeze to vendor's solicitor: We still need answers to these enquiries

Rinse, repeat. I have tried to make a complaint but have been told that the case handler is working on a completion and will call me back. Hmm.

I am utterly fed up with the whole buying process. I've had a shocking time with Nationwide and now I'm dealing with these clowns.

Just like everyone says, you get what you pay for. I've learned my lesson re free basic conveyancing.

EDIT: We are a chain free move too. We applied for our mortgage on 14th August.

Leeleemu

This company is an absolute joke, they are literally farcical, I could not agree more with comments already made in regards to them.

Even worse is the fact a company like Nationwide considers them to be of such quality to advise to use them. My Estate Agent commented at the time of going with Breeze that we should have opted to spend slightly more for a local surveyor as I will probably end up complaining.

We are chain free and there are three tiers above us as we are first time buyers, all the chain is ready to move and waiting on our morons of solicitors who have sent enquiries even before we have seen our fixtures and fittings list, property information form etc.

It amazes me how poor their communication and they have phone monkeys who are clearly just yes men whilst the solicitors sit back raking the money in for being LEGALISED CONMEN.

Its seriously ridiculous how much money they will get from being completely useless. We are having a Declaration of Trust put in place which is a very basic thing and the solicitor I am using with them didnt have a toffee what it was giving me the wrong information.

I spoke to two local solicitors who gave me very basic understandable information who claimed it is a basic function with buying a property.

The whole organisation would be laughable if I wasnt spending so much money on the whole process.

Halva

I didn't get a callback from Breeze as requested so I've now made a complaint via Nationwide.

To do this you need to call a dept called LMS on 0845 075 7364. I spoke to a helpful chap who was able to speak directly to a contact at Breeze on my behalf.

I would recommend anyone who is struggling and being repeatedly fobbed off trying this as Nationwide are able to bypass the call centre and speak directly to the solicitors.

I've yet to see whether this will yield better results but it's got to be better than sitting on hold to Breeze.

Good luck!

EDIT: Forgot to mention. Their twitter account is @breezeandwyles. Looking at the tweets, I doubt it's monitored but it may be another way of getting heard.

YorkLad

Hey Guys I'm having the worst nightmare with these guys!
So please if you can get out now do not use them, and if you can't phone them or email them every day till they do something cause they are the worst.