Tesco misprice discussion area part 15

mafia_boy

TescoEmployee wrote:

Yes indeed - I'd also appreciate a few less tetchy remarks by people calling me a fool, boring etc, - I do not make personal attacks to people on here nor do i expect them back

Understandable. I have not and I promise I will not personnally attack you, though I am sure I will often disagree with you.

Look forward to reading your opinion on BigJohnnyB when you get a chance to read it.

ginjim

spa2k wrote:

TE, from time to time I too use information from here to the advantage of the store that i am in however i try not to patronise or belittle the people on here that supply the information that you and i use.

People dont get tetchy at the fact that you use the information, its the way that you convey your message that gets peoples backs up. When you genuinely help people will thank you for it but equally when you are less than helpful expect to be criticised.

nice to see you back spa2k
have you been on holdiday?
how are you?

TescoEmployee

mor7s wrote:

Sorry but I feel compelled to comment on TE's notes about e-mailing to remove the potential R&R's listed here. Are we seriously supposed to believe that a multi billion pound plc monitors an internet chat room to sort out it's pricing screw ups??

Its been mentioned on here many times that Tesco use this and other sites to their advantage regarding mis-prices, One was hosted into store today titled 'Martin's Money Saver's' (Or something along those lines) - All lines were checked by myself with one error on the list removed

spa2k

ginjim wrote:

nice to see you back spa2k

Many thanks....

ginjim wrote:

have you been on holdiday?

At this time of year...do you know who my employer is??:rotfl:

ginjim wrote:

how are you?

Very well thank you, a little peed off with my isp being unable to supply me with a decent service but i got a nice little compensation from them so all is not lost!!

orainsear

spa2k wrote:

Very well thank you, a little peed off with my isp being unable to supply me with a decent service but i got a nice little compensation from them so all is not lost!!

Who's your ISP?

TescoEmployee

mafia_boy wrote:

Understandable. I have not and I promise I will not personnally attack you, though I am sure I will often disagree with you.

Look forward to reading your opinion on BigJohnnyB when you get a chance to read it.

Iv just finished reading about the incident and obviously from what has been written its rather a shocking account of events from start to finish. But (without getting attacked please as this is only MY point of view) can i just say that this is only one side of the story and whilst from the poster on display (which could have been taken weeks ago) is stating an expired promotion unless i was actually there i could not really comment on it - Of course if the poster was/still is on display then the company policy should apply.

This is now a situation that stores are in - We are aware that people are abusing the policy (and by no means am i saying BigJohnnyB was on this occassion) and unfortunatley for the customer some stores that have been hit hard by serial r+r'ers are now adapting the policy to try and combat this. This by no means is correct but again after not being involved in the situation or having any of the details other than those posted i cannot/ will not comment further.

cosmic-dust

orainsear wrote:

Who's your ISP?

Bet it's not Tesco.net :rotfl:

spa2k

orainsear wrote:

Who's your ISP?

a well known cable company....

MyUserNamesTaken

TescoEmployee wrote:

This is now a situation that stores are in - We are aware that people are abusing the policy (and by no means am i saying BigJohnnyB was on this occassion) and unfortunatley for the customer some stores that have been hit hard by serial r+r'ers are now adapting the policy to try and combat this. This by no means is correct but again after not being involved in the situation or having any of the details other than those posted i cannot/ will not comment further.

It's not for the stores to adapt and interpret the policy. It's a nationally advertised, nationwide company policy. It doesn't matter if the person claiming the refund knew beforehand that they were going to be overcharged. The policy clearly states that Tesco will refund all the money and the customer will get to keep the item if the customer is charged more than the shelf price or price on the item. It does not state that the policy does not apply if the customer has already had over a certain number of refunds, or knew beforehand that they were going to be overcharged.

ginjim

TescoEmployee wrote:

Iv just finished reading about the incident and obviously from what has been written its rather a shocking account of events from start to finish.Of course if the poster was/still is on display then the company policy should apply.

This is now a situation that stores are in - We are aware that people are abusing the policy (and by no means am i saying BigJohnnyB was on this occassion) and unfortunatley for the customer some stores that have been hit hard by serial r+r'ers are now adapting the policy to try and combat this. This by no means is correct but again after not being involved in the situation or having any of the details other than those posted i cannot/ will not comment further.

sorry but you are combatting from the wrong angle

you have promotions and sels giving wrong price indications
this price indication is an invitation to treat
surely wouldnt it be best in combatting the employees to rid the store of wrong selling price labels
wouldnt it be easier to take a few posters down than treat customers like criminals