Tesco misprice discussion area part 15

TescoEmployee

MyUserNamesTaken wrote:

If it's an incorrect SEL, you need to get it sorted pretty sharpish, just in case some kind Tesco bod decides to change the SEL before you've actually been through the tills.

Well some of us try to live by the corporate guideline of 'Every Little Helps' and i hate to see customers overcharged;)

leadhead

MyUserNamesTaken wrote:

I think today's conversation has gone along way to moving the thread and discussion forward to a point where we can post in a friendly and constructive manner, regardless of our professions or personal opinions on Tesco/R&R. Hopefully, this will lead to a more pleasant thread in the future.

I don't think it's off-topic and it has been most constructive and useful.

Totally agree with moving the thread forward, it was certainly very constructive, interesting and useful......but it wasnt really a misprice discusion.....

I hope TE has this attitude in future, as I applaud his and other contributions today.

Unfortunately, I couldnt constructively contribute, as it was all new to me.

MyUserNamesTaken

theloopholekid wrote:

Surely this is even more reason for people to list the place where the mistake is found?

No. If someone spots it in a particular store and goes for the R&R, the store will (normally) remove the problem by correcting the SEL, or removing the product from sale (clear the shelves). The chance of another person getting the same R&R in that store is slim. There's no point posting the individual stores due to this. Also, as noted before, certain members of staff up in Dundee have taken a liking to these threads and do watch to see if they can match posters to customers in store. TaxiPhil was spotted by a certain member of staff in Dundee, and was told that his posts had been read and noted. For this reason, it is better to be safe than sorry. If you name the store where you've claimed a refund and name the item you were overcharged on, it then becomes possible for the the store to identify you (especially on biggies!).

theloopholekid

ok, nough sed.

thanks for the input, will keep an eagle eye out for the mistakes. Incidentally, do tescos have a policy on bulk buying, i went into my store and tried to buy 10 packs of something, and they stated i was only allowed 4.

cosmic-dust

TescoEmployee wrote:

Well some of us try to live by the corporate guideline of 'Every Little Helps' and i hate to see customers overcharged;)

A very loyal employee :rolleyes:

i hope Tesco look after you very well

theloopholekid

what i mean, is if you shop with your wife/husband, and they go through the till and get the over price scan, they can then inform the other half who whips round the store and buys the shelf up while the 1st party is queing and CS

Constantine

theloopholekid wrote:

ok, nough sed.

thanks for the input, will keep an eagle eye out for the mistakes. Incidentally, do tescos have a policy on bulk buying, i went into my store and tried to buy 10 packs of something, and they stated i was only allowed 4.

Yes. It is there to protect availability for all customers. Makes sense on some things, not on others, so sometimes needs to be quite fluid.

MyUserNamesTaken

leadhead wrote:

Totally agree with moving the thread forward, it was certainly very constructive, interesting and useful......but it wasnt really a misprice discusion.....

I hope TE has this attitude in future, as I applaud his and other contributions today.

Unfortunately, I couldnt constructively contribute, as it was all new to me.

In a round about way, it was about misprices. You've learnt some Tescoese today, no? There's a saying...Know thine Enemy. Now you do.

cosmic-dust

MyUserNamesTaken wrote:

No. If someone spots it in a particular store and goes for the R&R, the store will (normally) remove the problem by correcting the SEL, or removing the product from sale (clear the shelves).

Or in most cases remove the SEL and carry on over charging other people

MyUserNamesTaken

TescoEmployee wrote:

Well some of us try to live by the corporate guideline of 'Every Little Helps' and i hate to see customers overcharged;)

Actually, I don't mind if some kind Tesco bod changes the label in the course of his/her every day duty and totally co-incidental to me buying said mispriced item. What bugs me is when I'm standing at CSD and some "kind" Tesco bod (normally the CSA) goes off and changes the damn label after I've complained about being overcharged. Same "kind" Tesco bod then comes back and shows me the newly printed off correct SEL and says "this was the only label on display and you've been charged correctly". Same "kind" Tesco bod then refuses the refund. Now that's annoying.

It happens, you know. It's one of the reasons why people on this thread are so anti-tesco staff.