Tesco misprice discussion area part 15

Shokami

ncrossland wrote:

I read that Tesco (and probably other supermarkets) are trialling LCD shelf edge labels which would automatically update themselves to the correct price. I reckon these will be commonplace and we'll all look back and laugh at how prices used to be printed on bits of paper! :-)

Originally Posted By Shokami
Someone was talking about this a while ago I think

"Tesco is extending trials of electronic shelf-edge labelling with a view to installing it at certain counters in all UK stores.
The supermarket giant has been testing the wireless technology to instantly update and check prices at its delicatessen counters against competitors.
It has deployed ZBD’s electronic display to allow it to update any form of rich text content, such as graphics, logos, promotional offers and price changes instantly. The displays are linked wirelessly to in-store systems with a 100-metre range.
‘There is no need for paper tickets to be sent in from head office,’ said Tesco counter operations manager Mark Green.
‘Price changes can all be done in the back office, which filters through to the scales on the delicatessen counter and is communicated to the labels.’
The electronic labelling is simpler for staff to update, reduces the time involved in checking prices, cuts paper use and has been 100 per cent accurate so far.
‘The main benefit is in improved customer service, as they get up-to-date pricing and information, but staff also save time and can better serve our customers,’ said Green."Tesco is extending trials of electronic shelf-edge labelling with a view to installing it at certain counters in all UK stores.
The supermarket giant has been testing the wireless technology to instantly update and check prices at its delicatessen counters against competitors.
It has deployed ZBD’s electronic display to allow it to update any form of rich text content, such as graphics, logos, promotional offers and price changes instantly. The displays are linked wirelessly to in-store systems with a 100-metre range.
‘There is no need for paper tickets to be sent in from head office,’ said Tesco counter operations manager Mark Green.
‘Price changes can all be done in the back office, which filters through to the scales on the delicatessen counter and is communicated to the labels.’
The electronic labelling is simpler for staff to update, reduces the time involved in checking prices, cuts paper use and has been 100 per cent accurate so far.
‘The main benefit is in improved customer service, as they get up-to-date pricing and information, but staff also save time and can better serve our customers,’ said Green.
" 'However, Tesco is not going to extend the system to all shelves.
At the moment, we are deploying it at just delicatessen counters because it is unique in having a lot of tickets that change frequently,’ said Green. ‘But it would not necessarily suit the shop floor.’ "

MyUserNamesTaken

Shokami, font change required, I think... That's smaller than the Offer Ends 05/12/2006 writing on OOD SELs.

My eyes...my eyes!

TescoEmployee

MyUserNamesTaken wrote:

Shokami, font change required, I think... That's smaller than the Offer Ends 05/12/2006 writing on OOD SELs.

My eyes...my eyes!

:rotfl: :rotfl: :rotfl: You can't blame us for trying to make the expiry date as small as possible though;)

ginjim

well best discussion i've read in ages keep it up

MyUserNamesTaken

TescoEmployee wrote:

:rotfl: :rotfl: :rotfl: You can't blame us for trying to make the expiry date as small as possible though;)

It's even better when they are on the bottom shelf. No chance of reading the expiry date unless you get down on your knees when they are all the way down there...

TescoEmployee

MyUserNamesTaken wrote:

It's even better when they are on the bottom shelf. No chance of reading the expiry date unless you get down on your knees when they are all the way down there...

:rotfl: :rotfl:

tlck9

I've shopped at Asda for years, as Tesco was never local. Now I've been overcharged loads of times and wondered what their policy is, as there is nothing on the customer services to state.

I usually only get the amount over charged by....


Sorry to hijack a Tesco threa, but wasnt sure where else to post it...

TescoEmployee

ginjim wrote:

well best discussion i've read in ages keep it up

I would continue with this discussion but i am actually going into work for a few hours to try and help the store with the congestion in the warehouse - Maybe we need r+r's to try and clear some of it out. I just hope everyone plans to do some major shopping in Tesco over the next 2 weeks;)

Constantine

tlck9 wrote:

I've shopped at Asda for years, as Tesco was never local. Now I've been overcharged loads of times and wondered what their policy is, as there is nothing on the customer services to state.

I usually only get the amount over charged by....


Sorry to hijack a Tesco threa, but wasnt sure where else to post it...

They do not like telling you - its a two pound gift card per error.

Think its hard to get an r & r out of Tesco? Try getting a gift card outta Asda

TescoEmployee

tlck9 wrote:

I've shopped at Asda for years, as Tesco was never local. Now I've been overcharged loads of times and wondered what their policy is, as there is nothing on the customer services to state.

I usually only get the amount over charged by....


Sorry to hijack a Tesco threa, but wasnt sure where else to post it...

I believe Asda only offer the difference back - Im not 100% sure though - Many of their stores don't even seem to have a 'Customer Service Desk':rolleyes: