Tesco Price Checker Thread #8

Symnz_2

blossomhill wrote: »

I think that would depend on whether you had informed the other party in advance that the call was to be recorded


Doubt it, unless they had given their permission beforehand



Better to transcribe it without any caller details, or just give the gist of it. Need to also be careful about making it obvious who it is, even if you don't name them you could still be defaming them

The call was me just explaining what happened. It was 15-17 minutes of me stating facts and demanding an investigation to be carried out.

rose28454

Symnz wrote: »

I'm more than happy to tell you the whole store once it's sored, but for now, keeping it between me and the management.

Me thinks Henlans and you are actually the same person and Tesco traced you via the pics.

Symnz_2

rose28454 wrote: »

Me thinks Henlans and you are actually the same person and Tesco traced you via the pics.

Wanna see my loft?

twinkle06_123

I really don't see what the point of discussing Henlans/Symnz story is. Everyone is just feeding the troll.

tbw

On the face of it, there do seem to be some omissions of a few facts in this tale. And this makes it all sound just a bit suspicious. The only thing that seems to be undisputed is that Henlan and Sym. got a huge stash of free goods by manipulating Tesco's really daft promotion in one way or another.

However, none of us were actually there, (other than the person concerned) so we can't really comment on any of it with any certainty. Some people may have a sneaking suspicion that they were asking for trouble by manipulating the system on quite such a huge scale.

However, none of it really matters - what matters is that, according to Sym and Henlan (and I can't see that they would lie about it), Tesco security staff jumped on Sym, restrained him against his will, assaulted him and threatened him in full view of Tesco staff and customers ! I really can't accept that they had any right to do any of that - especially as Sym was not thought to be shoplifting or carrying out any illegal activity.

I am very disturbed that this can apparently happen without anyone trying to stop the apparent assault - and that Tesco can think they can get away with such behaviour. I don't care what Sym was doing with his vouchers, I can't see that it matters. You have to wonder how far this could escalate - there have been quite a few cases where security guards have been reported as overstepping their authority.

I don't blame Sym for taking this further.

blossomhill_2

twinkle06_123 wrote: »

I really don't see what the point of discussing Henlans/Symnz story is. Everyone is just feeding the troll.

Well there's a lot of pointless posts on these threads - how many have you read saying "thanks, I'll go shopping tomorrow", as if we care (!) so this thread is more interesting than many, and I find it hard to imagine that anyone would be stupid enough to accuse a named multi-mill/billion pound company of allowing guards free reign to grapple customers on the floor of their premesis unless they had proof, so assume there is truth in it and so would like to read through to the end

Whereas whether other posters actually did go shopping tomorrow after dropping the kids at school...I'll pass!

henlans

tbw wrote: »

I am very disturbed that this can apparently happen without anyone trying to stop the apparent assault - and that Tesco can think they can get away with such behaviour. I don't care what Sym was doing with his vouchers, I can't see that it matters. You have to wonder how far this could escalate - there have been quite a few cases where security guards have been reported as overstepping their authority.

We found out today my the manager of the store that the security guards are a 3rd party company and are now also looking into this. So its not really tesco's fault.

I guess tescos asked them to shop him and the way they did was totally wrong.

henlans

blossomhill wrote: »

Well there's a lot of pointless posts on these threads - how many have you read saying "thanks, I'll go shopping tomorrow", as if we care (!) so this thread is more interesting than many, and I find it hard to imagine that anyone would be stupid enough to accuse a named multi-mill/billion pound company of allowing guards free reign to grapple customers on the floor of their premesis unless they had proof, so assume there is truth in it and so would like to read through to the end

Whereas whether other posters actually did go shopping tomorrow after dropping the kids at school...I'll pass!

The other reason for posting this on here was that we know tescos read this forum because of the quidco and tesco life insurance.
We know that tescos h/o are aware of this.

tbw

henlans wrote: »

We found out today my the manager of the store that the security guards are a 3rd party company and are now also looking into this. So its not really tesco's fault.

I guess tescos asked them to shop him and the way they did was totally wrong.

I'm not certain but I seem to remember reading somewhere that Tesco employ a private security firm to provide their security guards. However, Tesco management using this as an excuse isn't right at all - the guards were on Tesco property doing a security job for Tesco and Tesco shouldn't be able to wriggle out of the responsibility ! Tesco are getting to be experts at shifting the blame by saying its all down to a third party - whether is security staff or false advertising promises in the media!

Anyway, when Tesco is mystery shopped, certain questions are asked about security staff and their behaviour - so Tesco appear to have an interest in them whether they pay the guards directly or indirectly via a private firm. You said earlier that the Manager was present and told the guards to stop - he should have been a bit more assertive there !

Symnz_2

tbw wrote: »

I'm not certain but I seem to remember reading somewhere that Tesco employ a private security firm to provide their security guards. However, Tesco management using this as an excuse isn't right at all - the guards were on Tesco property doing a security job for Tesco and Tesco shouldn't be able to wriggle out of the responsibility ! Tesco are getting to be experts at shifting the blame by saying its all down to a third party - whether is security staff or false advertising promises in the media!

Anyway, when Tesco is mystery shopped, certain questions are asked about security staff and their behaviour - so Tesco appear to have an interest in them whether they pay the guards directly or indirectly via a private firm. You said earlier that the Manager was present and told the guards to stop - he should have been a bit more assertive there !

Okay, I'm going to need to explain what I mean when the manager said stop.

As soon as I left the toilet cubicle, there was at least one manager/supervisor present at all times until the police came.

At no point did a manager step in and say this is getting out of hand, at no point did they try to control the security, at no point did they try to solve the situation.

When the manager said for the security to back off, it's only because a wine bottle had been smashed, and that it was clear I had a strength advantage, along with being calm throughout the whole situation.