MSE News: PlayStation users' data stolen in hack: what should you do?

edited 3 May 2011 at 2:20PM in Credit Cards
64 replies 8.3K views
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edited 3 May 2011 at 2:20PM in Credit Cards
This is the discussion thread for the following MSE News Story:

"Millions of users have been warned their personal information, including credit card details, may have been stolen ..."
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Replies

  • marlasingermarlasinger Forumite
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    My OH has used his debit card to pay for downloads. He is now trying to cancel his card but can't get through to Santander.

    Quick question: if his details were stolen, could they access his ISA and eSaver? They are all linked via his debit card, but as they have a separate sort code and account number, will they be safe?

    Thanks,
    marlasinger

  • izoolsizools Forumite
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    They will be safe, all they would be able to do is attempt to charge to the card number itself, not the a/c number / sort code - although it's doubtful whether any attempts would be successful as they don't know the expiry dates / CVV2 numbers.

    I reckon they'll just try £1 charges to all the cards they have with random expiration dates until they find some that go through and rinse them. Hopefully none of us will be the unlucky ones that they guess the expiration dates correctly on!!

    Thankfully I don't have a card registered with my PSN account
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  • marlasingermarlasinger Forumite
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    Thanks - I hoped they would be safe, but just wasn't sure how it all works. Will keep a close eye on bank balance from now on anyway. It's all a bit of an eye opener really. :o
    marlasinger

  • smk77smk77 Forumite
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    The FFA state in the article:
    It therefore says anyone who has entered their card number on the PlayStation network does not need to contact their provider as firms will cancel many cards automatically.

    FFA adds in a statement: "Customers should keep a close eye on their account for any unusual activity – if they spot any they should contact their bank or card company.

    "If anyone is the innocent victim of fraud they will get their money back from their bank or card company."

    So, if someone steals £1000 from my account I don't need to worry because I'll get the money back from my bank??? When?? Probably a long time after my monthly mortgage payment can't be made.

    I think i'll do the cancelling of the card rather than waiting for the bank to be informed that my details were stolen.
  • Fortunately my debit card was re-issued recently (and I hadn't used this on PSN), but my OH's card was used on my Son's playstation. A quick phone call to First Direct cancelled that card and a new card is being issued.

    My question is people are talking about suing Sony for this hack of personal and financial data, is this possible (even if the person suing has had no financial loss) ?

    Thanks
  • nomoneytodaynomoneytoday Forumite
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    davidfryuk wrote: »
    My question is people are talking about suing Sony for this hack of personal and financial data, is this possible (even if the person suing has had no financial loss) ?

    Sue them for what? A non-loss?
    Would Sony sue me for drinking a cup of coffee, as I could scald a passer by ;)
  • Sue them for what? A non-loss?
    Would Sony sue me for drinking a cup of coffee, as I could scald a passer by ;)

    This is what I don't know. I assume it would be for breach of contract for loosing my data, thoughts? :question:
  • izoolsizools Forumite
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    As long as they operated within the confines of the Data Protection Act, they aren't liable to be sued. The principles are listed here:

    http://www.recordsmanagement.ed.ac.uk/InfoStaff/DPstaff/DPPrinciples.htm

    There are also PCI regulations which demand all stored card details must be 128-bit encrypted. If they weren't then they were in breach of the PCI regs and can be used for any financial loss incurred as a result of the breach.

    Unless you can prove breach of the Data Protection Act principles and Financial Loss, there's nothing to sue them for - as it hasn't actually affected you ;)
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  • Both myself and wife have accounts on psn and both have used our debit cards thru their system. Interestingly both of us were contacted from halifax regarding security issues today, seems some people have been shopping with our cards in America very recently! The calls we got from Halifax were automated, we both ended the calls as it seemed a little suspect, I contacted Halifax security direct and the calls were in fact legitimate, (the number they give to return the call to them starts 0845 351 xxxx) Don't know if this is anything to do with Sony, but we've never had this problem before, kinda lost all faith in them now, one times playstation probably on its way to an auction site! Big thumbs up for Halifax being on the ball!
  • Just been into lloyds tsb about this (before I read this) regarding teenage sons debit card as he has used it on ps3. The staff member I spoke to knew all about it and just cancelled the card there and then and ordered him a new one. Very helpful and despite assurances it's better to know they can't get at your card details rather than wait for them to commit the fraud and then try to get your money back. He no longer uses his ps3 much anyway and has moved to xbox at least with them you can buy a prepaid card for downloads etc from tesco or wherever and your card details don't go anywhere near the console. Sony need to introduce a system like that to get everyones faith back! We won't be trusting them with anything again for a long time!,,,
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