Dulux Brilliant White Non-drip Gloss that turns Yellow

biscit

It's OK for walls, but for woodwork I prefer non-drip gloss. A proffessional painter can do a good job with ordinary gloss, but avoiding dribbles took too much skill for this DIY-er.

elephant83

I too have had problems with this paint. Only I didn't have my receipts or any of the tins left...

So I called them, explained my situation and they gave me a voucher for the trade proffessional gloss 1lt. I called them back the next day and explained that I didn't think 1lt was enough to do all the affected area... so they gave me another voucher for 2.5lts of gloss..

I had also made a website enquiry to get some advice on what I needed to do to prepare the area before repainting.... I got a phone call from a nice man who tried to give me more paint...

I'm currently trying to locate my reciepts so i can get comensation to pay someone to re-do the work.

kmadcock

I bought B&Q own brand waterbased undercoat and satin on the advice of the sales assistant who said the water based paints won't yellow - plus B&Q offer a money back guarantee if your not satisfied.

I_know_my_ABC_and_my_CMYK

kmadcock wrote: »

I bought B&Q own brand waterbased undercoat and satin on the advice of the sales assistant who said the water based paints won't yellow - plus B&Q offer a money back guarantee if your not satisfied.

What was the outcome?

Has it yellowed or not.

Had the same problem with dulux, definitely won't be buying again.

Emma_Jane_4

We have had the same problem - just refurbishing a 3 storey house. Have had the woodwork professionally painted with Dulux satinwood over 2 months and lots of it is now yellow. I need dulux to pay to put it right!

eilidh_s

I bought two tins of Dulux paint to decorate my bedroom. I spent ages picking just the right shade and messing around with testers and eventually settled on a colour that was readily available on the shelf and didn't have to be mixed. I used one tin and finished up for the day, then the next morning got stuck into the other tin. I noticed a slight difference in the colour but i just assumed it was because it was wet so I ignored it and left it to dry. Imagine my horror when I went back in the next day and the difference was still there! The second tin was a great deal darker than the first! I had to recoat the whole room again but this time I got them to mix it rather than buy it off the shelf!

csh_2

kmadcock wrote: »

Just an update, I wrote to Dulux ICI paints to complain about the yellow paint- I included a photo of the paintwork and the batch number of the paint. They asked me for a reciept and the original invoice for the work. I didn't have the reciept but they accepted my bank statement and refunded me the whole lot.
They confirmed that if the paint is not exposed to sunlight it will yellow due to the fact they've tried to make it more environmentally friendly.
So it's worth complaining. Just got the horrendous task of sanding and re-painting the whole house now - oh joy.

I find that outrageous that they know this and keep it quiet! We done our hall woodwork incl banisters and 8 doors plus skirting in the Dulux gloss as I wanted decent paint so paid extra for a brand! It went yellow within weeks! We re-did everything in B&Q own gloss and its been fine up until now, 4 years later.
We're about to redo again as its starting to look abit grubby and needing freshened up. I bough no name gloss from asda this morning half price at £3 a tub.
Would never buy Dulux again.

globetrotterlondon

I had my bathroom painted by a professional decorator in May 2010 and the inside of the door frame was painted in Dulux white gloss.
The outside of the door frame was painted in Dulux white gloss in July 2011 when the hall was decorated by the same decorator.
The difference in the 2 colours of white next to each other is huge - last year's has gone very yellow.
As my front door was being repainted in Dulux white gloss last weekend I phoned Dulux last week to discuss the problem and they said that there had been a problem at the end of 2010 but not in the middle of 2010. Anyway they sent me a voucher for a free 750 ml tin of Dulux white gloss which is valid for 3 months, but I will wait and watch carefully to see what happens to the colours on the inside and outside of the bathroom door, and more importantly the front door, and be much more aggressive in demanding compensation eg repayment for the repainting if it comes to it.
[I have e-mailed photos of the bathroom door frame to Dulux today to show the contrast between the now yellow May 2010 paint and still relatively white July 2011 paint.]

liam8282

The problems will be arising because there was a new regulation brought in to reduce VOC's in paints. It was introduced in 2005, but in a series of stages, the second stage was in 2010.

So, presumably paint companies will be testing new products and some people on this thread will have had the misfortune of getting products which are just not very good.

It will no doubt have been the same when they banned lead paints from the market.

b.donohoe1

I recently got offered £50 and a voucher for a tub of paint as compensation for this "white gloss" paint turning yellow, personally I think this is an outrage as it cost me more to actually buy the equipment and it took up a whole lot of personal time to do it, I was just wondering if this has happened to any of you?