60% off 'OFFICE' SHOES

paul9619

JoeyDoll wrote:

ANYONE ELSE STILL WAITING FOR THEIR ORDER? I ORDERED ON THE 6TH DEC AND IT STILL HASN'T ARRIVED, STATUS IS PENDING..., NO RESPONSE TO E-MAIL AND AFTER 25 MINS ON THE PHONE SOMEONE HUNG UP!!!! aRR I'M SO MAD!!!!

ANY ADVICE AS TO WHAT TO DO NEXT OTHER THAN WAIT AND SEE..

Hi there,

I had the same problem with my order sitting at the pending stage for about 2 weeks. I Finally managed to get through on the customer services to be told that the reason it was still pending is that they were waiting for more stock for that perticular item.

Told me I could either cancel or be patient and wait. I waited, and a few days later the shoes arrived

The money you get off was well worth the wait so If I were you I'd hang tight for a while as when they come in stock they will dispatch.

JoeyDoll

paul9619 wrote:

Hi there,

I had the same problem with my order sitting at the pending stage for about 2 weeks. I Finally managed to get through on the customer services to be told that the reason it was still pending is that they were waiting for more stock for that perticular item.

Told me I could either cancel or be patient and wait. I waited, and a few days later the shoes arrived

The money you get off was well worth the wait so If I were you I'd hang tight for a while as when they come in stock they will dispatch.

Thanks Paul

It's reasurring to know that I'm not the only one. Think I will hang on - hope they arrive by the end of next week for my sister before she goes back home. Customer services is an absolute nightmare though!!!! Did they take the money out of your account before they dispatched the item? as the money has been taken from my account. thanks again for your reply.

leedslad_2

I ordered my trainers to be delivered to a different address to my cardholders address, which was all fine when processing the payment etc, only to receive an email advising my order would be cancelled unless I called them.

After days of getting an engaged tone I finally got through and listened to hold music for 75 minutes!!! I was not impressed! This was a supposed security check, but was it really necessary for a £13 pair of trainers?? I don't think my credit card company would be losing any sleep.

I'll be sending in my phone bill to them as an discount I had has been eaten up by phone call costs, it was a joke.

vix2000

Seems like par for the course with this company, then. Here's my saga.

I ordered some shoes after discovering the codes on this site. had had my eye on a pair of shoes at £55 and the price came down to £26 with the discounts. When the shoes came, quite quickly actually, they had a sale sticker in for £15. I teleponed customer services and was told that the sticker should have been taken out before they were sent out. (yes, but it wasn't!!!) I asked for a refund of the difference but was told they couldn't do that and if i didn't like it i could return them.

So I went to my local store and, sure enough, they were £15. So i bought them, and a further 2 pairs for my daughter. On trying them on they were too big for her so she took them back and because of their policy recieved the money, (£30) on a gift card.

Yesterday I took the original shoes (£26) back to store to be returned and saw some shoes i wanted in the sale. I didn't have my refund card on me so asked for them to be saved, and my daughter went to collect them in the afternoon.

When giving the card to pay she was told that the refund hadn't been processed properly and the refund card was blank. They would need to contact head office to check the details as i could have spent it, and they aren't open until 2nd january.

As you can imagine a letter has been sent about the unhelpful online customer services, and depending on the outcome on 2nd january another one could follow. I can't believe such a large national company can be so incompetent and have such shoddy customer services.

paul9619

JoeyDoll wrote:

Thanks Paul

It's reasurring to know that I'm not the only one. Think I will hang on - hope they arrive by the end of next week for my sister before she goes back home. Customer services is an absolute nightmare though!!!! Did they take the money out of your account before they dispatched the item? as the money has been taken from my account. thanks again for your reply.

No my card was not charged until item was dispatched

teenage_Drama

They dont seem to have a winter sale?

bulldoglove

teenage_Drama wrote:

They dont seem to have a winter sale?

Yes they do have winter sale on the website.

teenage_Drama

Can you tell me where please?^

bulldoglove

teenage_Drama wrote:

Can you tell me where please?^

There is no sale advert for some reason you have to check the prices lots of shoes and boots reduced .

JoeyDoll

madnis7 wrote:

if you need to phone them head office is 02074905003

HI ALL

PHONED THE NUMBER ABOVE AND TOLD THEY COULD NOT HELP ME AS THEY ARE SEPARATE TO MAIL ORDER!!! SHE GAVE ME A CUSTOMER SERVICES NUMBER 08450740643 WHO ALSO TOLD ME THEY COULD NOT HELP ME EITHER AS THEY TOO ARE SEPARATE TO MAIL ORDER!!! REALLY FRUSTRATED, UPSHOT IS I HAVE TO KEEP TRYING THE ONLINE NUMBER - WHICH IS GUESS WHAT ENGAGED!!!!!!!!!!!!!

ALSO TOLD THAT THEY SHOULD NOT TAKE THE MONEY OUT OF MY ACCOUNT UNTIL THEY HAVE DISPATCHED THE ORDER - BUT THEY HAVE !!! BUT I HAVE TO THAT THAT ISSUE UP WITH MAIL ORDER CUSTOMER SERVICES TOO!!!

SORRY JUST NEEDED TO HAVE A RANT AND RAVE!!!!!