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cherrydiva wrote: »
Hi, bought bracelet online from jewellry store which was in the sale. Took bracelet back to store for refund as don't like/not as expected. The store said you don't get refunds on sale items. I thought under the Distant Selling Regulations you could plus I returned it within 7 working days of receiving item.
Is anyone able to confirm whether this is true. The clause on their website states "We are sorry but we cannot offer exchanges or refunds if your item has sold whilst on sale "
Valli wrote: »
Did you actually reject it under the criteria specified by the DSR which should have been advised to you by the retailer?
I believe you actually have to state that you are rejecting the item under the DSR by notifying them of your intention to reject within 7 days.
This is not *quite* the same as turning up at the store for a refund.LINK
Grimbal wrote: »
Hi, I've purchased a couple of items online that have arrived damaged. I would like to return them for a replacement - who is obliged to pay for return postage please ?
If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
Rexxy33 wrote: »
Posting here for a friend. He bought a TV after doing a lot of researching into which kind of TV he wanted. He put a lot of time into this. Now, after only about 16 months, the TV has malfunctioned. Obviously the 12 months warranty has expired and the retailer don't want to know. (They quoted the 12 month warranty speech). He was made redundant over a year ago and really doesn't have the cash to have it replaced or repaired. He lives alone and only has the TV for entertainment. Does he have any comeback at all? Surely modern TV's are expected to have a lifespan of just over a year. Thanks in advance.
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