Quick questions on Consumer Rights

eilidh3

I bought a halloween costume two weeks ago, went to wear it to a party on Saturday and the zip broke. Obviously the outfit couldnt be worn and an very last minute alternative costume was purchased.

I have phoned the shop where the costume was purchased and have been told that they will only give an exchange or credit note - this is no use now as party has been and gone. As its faulty can we ask for a refund?

Thanks,

Eilidh

Valli

eilidh3 wrote: »

I bought a halloween costume two weeks ago, went to wear it to a party on Saturday and the zip broke. Obviously the outfit couldnt be worn and an very last minute alternative costume was purchased.

I have phoned the shop where the costume was purchased and have been told that they will only give an exchange or credit note - this is no use now as party has been and gone. As its faulty can we ask for a refund?

Thanks,

Eilidh

Under SoGa the store has to offer one of three remedies which are repair, refund or replace. A credit note is NOT a remedy under SoGA for faulty goods; so you can refuse that. Make it CLEAR that you are returning the item because it is faulty. Ask nicely for a refund (because a replacement is now no good) . Take your receipt.

tinwheeler

Hi

Planning on buying something from Argos that I may not want once I've tested it.

I understand that if I buy online and is delivered that I'm protected by distance selling and can return it once I've tested (if I don't want to keep it). But I don't want to pay for delivery.

Do I have the same protection if I use "reserve online" and then collect fromt he store?

derrick

tinwheeler wrote: »

Hi

Planning on buying something from Argos that I may not want once I've tested it.

I understand that if I buy online and is delivered that I'm protected by distance selling and can return it once I've tested (if I don't want to keep it). But I don't want to pay for delivery.

Do I have the same protection if I use "reserve online" and then collect fromt he store?

No because you reserve then you pay at the store, so you are buying from the store, ergo DSR do not apply.

.

esully26

squeaky wrote: »

Hi,

If you have a query that you think will only need a quick yes or no answer then feel free to ask it here.

Otherwise you are very welcome to start a new thread.

Whatever you decide... good luck

Hi there, I purchased and paid for a new pvc front door (to be supplied and fitted) on 09/06/2012 and it still hasnt even arrived. I have contacted the store on numerous occassions and have been fobbed off. What are my rights please? Thanks

Denny58

Hi, 6 weeks ago I bought a Nikon camera from Pc world, I used twice, and then the day I bought this £300 camera for arrived,
I took 60 photographs, then the camera stopped working, I had done nothing to it, the card then stopped the camera even turning on. I returned to the shop but they gave me a card reader, it did nothing, I took the sd card to a shop, it didnt work. I bought a new card, the camera again said do not use, I rang Nikon, and they said the card I was sold was not compatable with the camera, but because it is 6 weeks ago they want to repair my camera, it is their staff's fault, my photographs are lost. Am I entitled to have a new Card and a new camera, as the camera only works now without a card, corrupted by the 1st card sold to me:mad: Also any other thing I can do?

wealdroam

Denny58 wrote: »

Hi, 6 weeks ago I bought a Nikon camera from Pc world, I used twice, and then the day I bought this £300 camera for arrived,
I took 60 photographs, then the camera stopped working, I had done nothing to it, the card then stopped the camera even turning on. I returned to the shop but they gave me a card reader, it did nothing, I took the sd card to a shop, it didnt work. I bought a new card, the camera again said do not use, I rang Nikon, and they said the card I was sold was not compatable with the camera, but because it is 6 weeks ago they want to repair my camera, it is their staff's fault, my photographs are lost. Am I entitled to have a new Card and a new camera, as the camera only works now without a card, corrupted by the 1st card sold to me:mad: Also any other thing I can do?

Not easy to understand that, but did you buy the SD card from PCWorld too?

Are you suggesting that the first SD card was faulty and has damaged the camera?

If so, you need to speak with whoever sold you the faulty SD card.

Danna

Hi there,
I had recently bought an item of clothing from River Island just over a month ago. After wearing it only twice, I started to notice that the material of the cape I bought was separating, leaving holes.

I took it back to the shop, with my receipt and said I want a full refund because the item is not of a good quality.
I was then told by the shop assistant that she would ask her manager if I was allowed a refund, she then returned telling me "I was not allowed a refund because they did not see a manufacturing fault with the item, and that I should send it to Head Office to see what they think" After a long 15 minutes of arguing, I realised I was not getting far and left.

I checked online at the law around my consumer rights to a refund and was informed that if the quality of the item purchased is not of a 'satisfactory quality', I am entitled to get a full refund with the retailer, as I bought the item from them and not from the manufacturer.
Is this correct? And what should I do if they still do not accept my consumer rights?

wealdroam

Danna wrote: »

Hi there,
I had recently bought an item of clothing from River Island just over a month ago. After wearing it only twice, I started to notice that the material of the cape I bought was separating, leaving holes.

I took it back to the shop, with my receipt and said I want a full refund because the item is not of a good quality.
I was then told by the shop assistant that she would ask her manager if I was allowed a refund, she then returned telling me "I was not allowed a refund because they did not see a manufacturing fault with the item, and that I should send it to Head Office to see what they think" After a long 15 minutes of arguing, I realised I was not getting far and left.

I checked online at the law around my consumer rights to a refund and was informed that if the quality of the item purchased is not of a 'satisfactory quality', I am entitled to get a full refund with the retailer, as I bought the item from them and not from the manufacturer.
Is this correct? And what should I do if they still do not accept my consumer rights?

Not sure where you read that you could get a full refund after a month's use.

If a fault appears after you have accepted the goods, then if it is deemed to be an inherent fault, then the seller must provide a remedy.
That remedy could be a replacement, repair or a refund.
You cannot insist on a disproportionately costly remedy.

During the first six months after purchase, any fault is assumed to have been present at the time of sale and it is for the seller to prove otherwise.

All the seller appear to be doing is asking to examine the goods to decide whether the damage was caused by mis-use or not.
It is reasonable for them to sent that to 'their experts', who may be the manufacturer, to make that decision.

All this and more is explained in MSE's two guides:

• Consumer Rights and
• How to Complain

joess

Hi

I've bought some birth announcement cards online, I uploaded all information including photo. All text was ok and photo was fine.
Cards have arrived this morning and photo is pixelated and the writing is no where near the size on the proof (bordering on being too small to read!)
What are my rights? Obviously I'm not happy as these have cost £25 for 25!

Their T&C's say

All accepted orders are firm and no returns will be accepted

However it then states

In the event of the product being faulty, you may return it to us for a full refund or replacement within 14 days from the date of receipt of the product.

Where do you think I stand?