provident agents [TEXT DELETED BY FORUM TEAM]

spanner_man_2

Best thing to do is complain to your (am) tell him or her all what you think is wrong i did
then go on provident web site send email with all complaints. including how you think watchdog might be interested in some of the doggy
dealings that go on including fresh start that makes you a debt collector then the loan terms that are all over the place dont bow down to it i worked all bank holiday just to lose money from my wages i tell you i have lost faith in provident when i become there debt collector
for people who cannot or will not pay thats not what i signed up for

cash_loss

I knowfor a fact many agents have huge losses this week, and a few on minus commision

dmic

Provi-Agent_Supporter wrote: »

I dont know if thats just a local rule there that dms arent allowed to to loans where you are, well up here they are and do loans behind agents backs that the agent only finds out about when collecting theyre books, have heard this from several agents, infact I heard today that an agent got grief from a dm desperate to make theyre targets because there was an application for a large loan which was turned down a few weeks ago, they then asked the agent to contact the applicant for the loan to see if they still wanted it, then gave the agent grief because the customer no longer wanted the loan when the dm had decided to approve it, the dm then asked the agent if they wanted a small top up of £600-£700 or more, when they said no, they were then asked to contact friends/family & nieghbours to see if they could drum up any quick loans, talk about desperate or what??, yes we do know there are good and bad agents, just as there are good & bad dm's out there, but although the anger is being vented at the dms/ams in the offices, the agents know that the dms didnt make

the rules, but they have to enforce them, and the agents have no-one
else they can vent theyre frustration at, I know I personally would love
to have a contact number or email address for peter crook, because i
would post it here for everyone to phone or text theyre views direct to
him, rather than the bosses hiding away & leaving all the grief to be
vented at the dms/ams who seem to be catching grief from above & grief
from below

No dm should be doing issue on an agents book because it compromises the self employed status of the agent. If you contact you field support risk team they will confirm this. Unfortunatly the company have not been clear on it's policies and there are still some shady areas on some issues.

babyape

how things have changed since my time at provident, and not all for the better judging by some of the comments posted here.

wannatelluastory

Joshua_W wrote: »

Agents have worked all over the weekend, including the Bank Holiday days.

I've heard today that Agents have gone into the office to pay-in but the Area Manager demanded more sales, refused to allow the Agent to pay-in and ordered the Agent back out to find more sales.

I thought the Company did not tell Agents when to visit customers and it was up to the Agent to decide what days they worked ?

I would think that if you have been told not to go in until you have your 'TARGETS' (I hope HMRC are paying attention) then I would not set foot in providents door until they phone you and ask where you are! They need those books paid in asap and someone higher up will be kicking your am A--. Remember this is bonus week for all dm,am,rom and dom's and we all know how much they hate to lose money. Its ok for us to lose just not them. As was suggested in earlier posts why not miss those damn targets by £500 pw and then they cant make bonus. I know this sounds terrible but I hope there are lots of agents pack in this week and watch them squirm as they cannot collect it all, then watch your dm go off with a sick line for stress lol.

20yrs_agent

earlier posted on forum theres a shareholders meeting in bradford,either 2mrw or thurs ,any agents living near could goo with banners and placards,whats coming out of agents wages its a total disgrace surely everyone of us cant be wrong about this

wannatelluastory

scooby088 wrote: »

This would be a good idea for provident to start paying a basic wage to their agents and a reduced amount of commission issued if loans are renewed or new customers added to the book.

I think however the desent voiced by most agents on here should be addressed to the chairman and the ceo, i have been trying to find their email addresses so i can put it up here for you.

There is a way to do your suggestion as inland revenue allow for a semi self employed small basic, larger commission with perks such as fuel allowances being claimed through tax return. I dont think however provident would be too keen on paying holidays so that would be a stumbling block.

20yrs_agent

wannatelluastory wrote: »

I would think that if you have been told not to go in until you have your 'TARGETS' (I hope HMRC are paying attention) then I would not set foot in providents door until they phone you and ask where you are! They need those books paid in asap and someone higher up will be kicking your am A--. Remember this is bonus week for all dm,am,rom and dom's and we all know how much they hate to lose money. Its ok for us to lose just not them. As was suggested in earlier posts why not miss those damn targets by £500 pw and then they cant make bonus. I know this sounds terrible but I hope there are lots of agents pack in this week and watch them squirm as they cannot collect it all, then watch your dm go off with a sick line for stress lol.

yes we have been threatened with this on many occasions

sjk24

we are being given an A4 print out of deductions and wins as it isnt running properly on our clip!! have been told to ignore what clip says as is wrong and go off sheet.....anyone having this problem?

these arrear stages are based on a 12 week scale so surely we should be given payment details of the last 12 weeks and not 5 so that we can see which payments are due to drop out and make the customers stage drop or increase??

Joshua_W

23000 + views on this thread. Someone's watching

Head Office, hello.

See how the "field" now feels. You phoned us recently for our views on working for Provident, try it again now.