provident agents [TEXT DELETED BY FORUM TEAM]

firebladechick

scooby088 wrote: »

How many of the agents on here are ready and willing to fall on their swords and contact watchdog with their full name address and e mail address. If you are that worried and peed off you would do it for the greater good. In a sentence put up or shut up.

Ive sent a message to watchdog with full name and address!!!!!!!!!!!!!!! Cos im past caring

justice4agents

Joshua_W wrote: »

Excellent idea.

Monthly sounds good, agents can change all their customers to monthly payments at the end of each month.

Only work one week a month, just the one weeks fuel bill.

No sales or collections for 3 weeks of the month....the savings in admin costs will be huge. You could close the offices for those 3 weeks and just work the one week.

HELLO NEWBIE:wave:

justice4agents

demoralised wrote: »

also Norfolk

HELLO NEWBIE:wave:

justice4agents

skintagent wrote: »

Hi all, newbie here, ive been working for provident for just over 3 years now and i too have been loosing money...infact im set to loose again for the third week running.....not good when its only been running 3 weeks!....like others, our office has many many agents who are really not happy!....some have walked, some are threatening to, some have no choice but to walk when deductions are more than their wages......its happened in our office already and as i say we're only on our 3rd week. I like others in our office are now looking for other jobs, wether that be with shopacheck or the local super market! but ill be damed if i will line the pockets of Crooks like Peter!!!!

HELLO NEWBIE :wave:

dmic

babyape wrote: »

of course a dm can do loans on any book at any time, the customers belong to provident not the agent, who supplies the money for the loans, who takes all the risks, certainly not agents

I am also a DM and can confirm we are not allowed to do issue, unless it's on a vacant debit, or that unforeseen circumstances warrant this. We cannot no longer send out refinance or do more business letters, although we can highlight potential sales. And with the agents consent offer the customer further credit. Like taff64 I also work hard and put In a lot of hours. My advise to my agents has been to monitor this over a 5-6 week period before making any drastic decisions, the most you can lose off of a single customer is £15 and remember you can also earn this back. Not all of your customers will go to a stage 6/9 and if they do it won't be all at once, I think the reason it's hit people hard the last 2 weeks is because of the holiday period, a totally unfair time to implement these changes. I do agree the company needs to make agents more aware of the arrears stages and the effects it has, I was an agent for many years and didn't know about the bad debt until I became a manager, and I think they should be rewarding agents for keeping customers below a certain stage rather than set penalties for some thing out of their control, maybe even pass the charge onto the defaulting customer.
Although I am opposed to the latest changes, I don't think striking will resolve this, athough I do agree agents views should be heard.

Joshua_W

Lots of reading for Godwin Street to catch up on over the weekend, though I suspect some have been monitoring the forum

Agents have worked all over the Bank Holiday, Friday, Saturday, Sunday (yes Sunday) and Monday providing a service to customers, I've issued £2000 over the weekend and had calls to my mobile up to 7pm tonight, Provident Agents work 24/7.

There is no charge to customers falling into arrears, Provident charge the Agent instead. That's transparent

Whoever thought this system up has destroyed Provident/Agent relationship.... Agents care for their customers....if only Provident cared for their Agents

angryagent

hi i,v been an agent for 12 years now out in all weather as all agents do,but now at week three of the new commision system im going to lose approx £100 commision this week probabley will owe them money on thursday!always a bad week on a bank holiday as customers like to miss the odd payment.also got several that need reduced payments due to there money being stopped(disability payments)not really there fault and definatley not mine!but what can we do ? ps i,m based in nottingham

angryagent

dmic wrote: »

I am also a DM and can confirm we are not allowed to do issue, unless it's on a vacant debit, or that unforeseen circumstances warrant this. We cannot no longer send out refinance or do more business letters, although we can highlight potential sales. And with the agents consent offer the customer further credit. Like taff64 I also work hard and put In a lot of hours. My advise to my agents has been to monitor this over a 5-6 week period before making any drastic decisions, the most you can lose off of a single customer is £15 and remember you can also earn this back. Not all of your customers will go to a stage 6/9 and if they do it won't be all at once, I think the reason it's hit people hard the last 2 weeks is because of the holiday period, a totally unfair time to implement these changes. I do agree the company needs to make agents more aware of the arrears stages and the effects it has, I was an agent for many years and didn't know about the bad debt until I became a manager, and I think they should be rewarding agents for keeping customers below a certain stage rather than set penalties for some thing out of their control, maybe even pass the charge onto the defaulting customer.
Although I am opposed to the latest changes, I don't think striking will resolve this, athough I do agree agents views should be heard.

i wish my dm was thinking like you all the responce we get as agents on our section is its up to you to manage your customer base but a few off the customers have been passed over due to an agent leaeing sureley that is wrong to fine us for somebody elses customer who was clearley in arreas before they came on my clip!?also why am i being fined for a customer who is clearley £25 in front with there payment ,if i dont collect 2.98 then i lose £10!!!!!!!!!!!!!

Provi-Agent_Supporter

I dont know if thats just a local rule there that dms arent allowed to to loans where you are, well up here they are and do loans behind agents backs that the agent only finds out about when collecting theyre books, have heard this from several agents, infact I heard today that an agent got grief from a dm desperate to make theyre targets because there was an application for a large loan which was turned down a few weeks ago, they then asked the agent to contact the applicant for the loan to see if they still wanted it, then gave the agent grief because the customer no longer wanted the loan when the dm had decided to approve it, the dm then asked the agent if they wanted a small top up of £600-£700 or more, when they said no, they were then asked to contact friends/family & nieghbours to see if they could drum up any quick loans, talk about desperate or what??, yes we do know there are good and bad agents, just as there are good & bad dm's out there, but although the anger is being vented at the dms/ams in the offices, the agents know that the dms didnt make the rules, but they have to enforce them, and the agents have no-one else they can vent theyre frustration at, I know I personally would love to have a contact number or email address for peter crook, because i would post it here for everyone to phone or text theyre views direct to him, rather than the bosses hiding away & leaving all the grief to be vented at the dms/ams who seem to be catching grief from above & grief from below

sash330

Im from Hull , Managers cant do loans or cover ya book (unless sickness or vacant), as its to do with the fine line employed or self employed with the inland revenue !! provident are trying to cover there !!!!!! so they dont have to class us as an employee employed by a company !!