provident agents [TEXT DELETED BY FORUM TEAM]

purplepunto

I think if more customers saw this they too would be disgusted. Thank you so much for contacting watchdog and I hope you get a reply.

purplepunto

I have been an agent for a few years now and Yes it is Providents fault for not visiting arrears customers as all they worry about is sales. I thing now dms arent allowed to do loans anymore so that might help. I think the biggest thing to hit them would be to refuse new doors etc and do as little sales as possible. It is a problem making a stand on your own as I dont really want to lose my job as I do enjoy it but this new system is totally defeating the whole thing Provident wants - sales and new customers. I shant be wanting any more new doors and I shall only do sales that actually benefit me. I am self employed so surely its up to me how many customers I have and how much money I let them have!!

shaftedbyprovi

dmic wrote: »

The clue is in the title Development Manager, not arrears manager, to develop a section although more recently the role is more of an admin position.I think if you ask most DM's they would rather be knocking doors on arrears calls, but their time is used up on other aspects of the job imposed over the last couple of years.The decision to impose these commission adjustments were made at HO and not by the DM's who are genuinely concerned to how this is affecting the agents.
Its not just the agents that have been targeted over the last 18 months there have been job losses at Head office and in the field, managers bonuses were restructured and are few and far between, and a considerable amount less than in recent years. If an agent is getting large amounts deducted from their commission week on week, then I would suggest they needed re training or a change of career.

They had their titles changed to sales managers from november to january. They were not allowed to do any arrears calls between this time and only concentrated on getting those loans out. This is why you are all in a mess right now. I've heard that unless an agent gives the company permission to do telesales on their book then it cant be done. I think I would clarify this in your individual branches as you might find its true and they are trying to say to you its your book so you are held responsible for the customers slipping and costing yourselves money. We all know provi have done this for years but you watch that if they dont scrap this scheme they will suspend it from around august-xmas. this is so you will thank them for not stealing your money and be sooo grateful you will go out and do thousands of sales. I would be very careful about putting your areas down here as if its being monitored they can then hold a witch hunt to find you, remember what they cant prove they will make up. I will say cos i dont care Shopacheck newcastle.

wannatelluastory

scooby088 wrote: »

They can sack everyone, but then again you are self employed so can also leave whenever you want. As for those thinking of jumping ship a word of advice shopacheck are using PDA'S are used for taking customers payments as well as banking too. They are gradually getting rid of the clerks.

I do believe agents are bearing the brunt of the new practises but i am sure there are plenty of people who are bending over and taking it too. At the end of the day provident will say if you don't like it leave, i can guarantee that with every agent that leaves there will be two people willing to replace you.

Provident run scared when someone leaves as the figures for that agency fall so much. dm's just dont have the knowledge to collect efficiently Who are they going to fill the posts with eastern europeans? that wont wash with customers, they want a banter with agents not having to give a lesson in english. If there are so many people to fill these jobs then why is there a specialist team at head office who purely do agent recruitment. its not that easy as most people wont do this type of work due to the risks involved. Who really needs clerks? if the company had followed its pda trials through then most of them would be gone. again here we have a company who want to be market leaders but fall at final hurdle for the sake of a few pounds. this would have made everyones job easier as performance could be monitored and all admin done through a tel line instead of wasting time in offices.

workingforacrook

not long had a phone call from a fellow agent , he has told me that he will be picking up £40 this week after deductions (theft) of his wages ..amount deducted is £60 .. after putting £20 petrol in to get to work .he will come out with £20.. he is giving his pack in , and quitting........... he feels so demoralised and depressed. the other agents i have spoken to feel the same, we are at an all time low in our office,

UNITED_WE_STAND

Im one of the 11000 dedicated agents and im based in east anglia and im not happy about this!

miss_sweetie-pie

What about the deputy covering the agent's round when they take a much needed break? It is not fair that they have to be penalised over 100 quid for collecting the agents round. This is one week out of 6, so where is the fairness in that?

OnceLoyal

For all those that wanted a face book page search Provident/greenwoods agents are being ripped off & ask to join

justice4agents

UNITED_WE_STAND wrote: »

Im one of the 11000 dedicated agents and im based in east anglia and im not happy about this!

nice to see another one!!

longhorne

All the years i have work for provident i have never seen moral so so low long term this will do a lot damage to the stability of the company get back to basics start looking after us agents