provident agents [TEXT DELETED BY FORUM TEAM]

shellstaffy

Is loving this forum !!!

owdham

mancunian1 wrote: »

Just got back from collecting my round - good week. Been following this for a couple of days. Amazing how many of the blogs are posted at prime collecting times! Of course you whingers all tell your DM you were out till all hours doing your callbacks. I have no problems with the new scheme cos I don't mind a bit of hard work!

Hmmm, hard work eh? Oh yea, I've got TWO jobs, my main job for which I do 40 hours and Provident, I obviously wouldn't know about hard work then would I? As such I'll be working both bank holidays for provident, as I did the last two bank holidays last week, not forgetting the additional mid-week evenings I do collecting form the customers who can't keep hold of their money until the weekend (not blaming them, it's just reality) and call-backs, oh, and not to forget the Saturdays I now do loans since Feb' this year, with the newly introduced EU legislation taking four times longer to do a loan than it did and my now not having enough time to do it all in the '2 evenings' I originally signed up for with provident. Never have I complained about the hours I work, it's just the way things are but this new scenario takes the biscuit.

Another 'I'm all right so the rest must just be whiners' blinkered idiot. Must be nice living in rosey-world. The rest of us have to suffer reality, so don't call us for it when some muppet makes it even more difficult for us.

shellstaffy

stormchild wrote: »

Maybe there needs to be a mass walk out of agents. Then provident may have a rethink on this. I have already spoken to all my customers telling them of this situation. My customers back me all the way to the point that if I leave then none of them will pay their accounts or a token payment weekly. I will then go to another company reserve them loans and be in an even stronger position than before as anyone on reduced payments would be given a loan to suit their new circumstances. I am in contact with a few people and believe there is private meetings being arranged to see what type of backing there may be. If this type of unrest gets back to provident then they may have a change of heart and take a long hard look at themselves and their tactics in this current financial climate. Presently all development managers are doing telesales to drum up business that then may put customers over the top financially and then reduce payments, cab or debt management. Who then suffers? The agent again, not the D.M who usually end up with a big fat bonus and a pat on the back (for doing so well) I DONT THINK SO!!

Sounds like a great idea, that's what they need, a mass walk out, i wouldn't mind knowing where the meetings are being held, i feel very strongly about this matter, and Mr Crook deserves to go bankrupt after treating his agents as he does

mancunian1

NotHappyAtAll wrote: »

Then you obviously haven't been hit with any fines yet, lets see how differently you react when you've been hit with a couple of hundred quid out of your wages over the next few weeks.

Yes I've been hit by some fines but find it's swings and roundabouts like all businesses and go out canvassing to find new customers to offset the losses and make money from the promotions. GOYA and do the job!

owdham

NotHappyAtAll wrote: »

I also have a lot of very good customers that pay every week, perhaps there should be some sort of reward for keeping a customer at 100%, for both the customer and the agent.

+1 but then again, that'd be a sensible thing to do, and cost Mr Crook and Co. money, not likely to happen!

mancunian1

owdham wrote: »

+1 but then again, that'd be a sensible thing to do, and cost Mr Crook and Co. money, not likely to happen!

The rewards are there for keeping customers 100% - 9.5% instead of the 7.5% I used to get in the old days. I also made good money under IQ or haven't you been around that long?

fizzylolly

Provident has changed out of all recognition and wishes to be looked on as something other than that which it is i.e. a company that gives smaller loans to high risk customers, hence the higher rates of interest. Today that means a customer base that is often made up of people who have no hope of ever being considered by the banks but know where to go when they wish to avoid payments. Provident or the like first followed by c.a.b. or any other debt advise/management company.Fortunately there are good customers out there who have dealt with the company for years in an excellent manner. They however are the ones who swallow the ever rising interest rates all the time. Give customers who are excellent preferencial rates and improve the image plus encourage defaulting ones an incentive to improve. That would help perhaps.

shaftedbyprovi

babyape wrote: »

to veryupset you can leave but where would you get a reference from,
you go to shoppachek and find that most of your customers are already with them,
i for one would refuse to give a reference to any employee of mine who has threatened my business in this way, and would expect that the company she moved to would find that she would do the same to them when she gets another hissy fit

you wouldnt need a reference to move over to any of the other companys out there as we all know whats going on at provi right now. Our managers are asking us to keep an eye out for your unhappy agents and set up meets. By the way dm's or above need not apply as we dont need a**wipes. Methinks Babyape you must be a rom as you are all imitating a certain CROOK at the head of your company, Thats what apes do right?

mancunian1

fizzylolly wrote: »

Provident has changed out of all recognition and wishes to be looked on as something other than that which it is i.e. a company that gives smaller loans to high risk customers, hence the higher rates of interest. Today that means a customer base that is often made up of people who have no hope of ever being considered by the banks but know where to go when they wish to avoid payments. Provident or the like first followed by c.a.b. or any other debt advise/management company.Fortunately there are good customers out there who have dealt with the company for years in an excellent manner. They however are the ones who swallow the ever rising interest rates all the time. Give customers who are excellent preferencial rates and improve the image plus encourage defaulting ones an incentive to improve. That would help perhaps.

I have several customers who have Provident Direct Accounts - cheaper interest - in addition to their weekly loans. I get 5% from those loans for doing sweet fa. I have Fresh Start & Solve customers who have been given an incentive to improve and those who stick to it are making me money but I agree some do end up costing me.

stormchild

OnceLoyal wrote: »

There will be one set up over the week end watch this site

I would be up for a facebook page as it would then link on mine and all my friends, family and customers would have a better knowledge of what we are going through. mine is not private and would have no problem with the 'SLUGS' trawling through and seeing the comments that have then been written.