Mercedes sold my car to someone else

coxyboi

hi guess they sold the car for better price, and hoped you wouldn't kick off,
have a word with citizens advice, and consumer rights and fair trading standards,

but i would think unless they have an opt out clause, they should match the deal offered and same spec diesel merc with service, or supply something better to you, or refund you with some sort of compo.
i would put complaints in writing to the dealers branch and head office with what u may accept,
also send complaints to merc,s (as they don't like getting bad name may help)
also check the contract may have more details on Ur rights and how to complain,
keep all copies of mail u send and receive,

but this can all be time consuming and u may need to opt to get Ur refund and go else were, but keep complaining (as when i was on the other side they stitched me happy enough)

sirmarcus

Equaliser123 wrote: »

Except directory enquiries generally give the right numbers.

You can't even get the company right!

You seem to be a non-believer pilgrim.

With regards your previous posting, Inchcape have a partnership with Mercedes-Benz as clearly shown on their website at http://www.mercedes-benz.inchcape.co.uk/ , so my previous email addresses were valid and relevant.

If you want me to help you convert;), I can show you how the book;) enabled me to get a new 3-piece suite ?:) Just let me know pilgrim and I will help you find the right path;) !

As many people;) would say, sirmarcus یک نابغه است

HTHs and و بارها از مردم هستند که تا کنون موافقت:).

DCFC79

Any news on this OP

Idiophreak

sirmarcus wrote: »

Your post is completely irrelevant. I have helped the OP by giving email suggestions and wasn't worried by 'legal perpective' as you appear to be! If you bother to look at the OPs postings, you will observe that the OP got an email response from the Mercedes UK Customer Services Director.

Yeah, an email which said "this is nothing to do with us, take it up with the dealer" - which doesn't really help your argument.

Anyway, can you two stop bickering, pls - isn't really helping.

OP, just so we're clear, do you actually have a written contract between yourself and the dealer, showing the exact spec of the car that was to be provided, the price to pay and the servicing agreement included?

KevinCJ

Idiophreak wrote: »

Yeah, an email which said "this is nothing to do with us, take it up with the dealer" - which doesn't really help your argument.

Anyway, can you two stop bickering, pls - isn't really helping.

OP, just so we're clear, do you actually have a written contract between yourself and the dealer, showing the exact spec of the car that was to be provided, the price to pay and the servicing agreement included?

Yes, i have contract with deposit slip on it.

KevinCJ

Yes,
What are my options have Faxed the Dealership and asked for compensation, NO Reply

Also no reply from Simon Oldfied

For the letter below

"
Dear Mr Oldfield,

Thank you for your email of 14th April 2011.

I appreciate your intervention in this matter. Following my contact with you Mr Armstrong requested that I join him for a meeting to address the issue.

We have since had our meeting and I am sorry to report that my view of the customer service provided to me has only sunk further. It is clear to me that Mr Armstrong has no interest in my business and seeks only to get rid of the issue as opposed to resolving it. He changes his position on whim and is unwilling to honour even those aspects of our original agreement that he does still retain control over, such as the two year free service. I am attaching herein a copy of my last correspondence to him for your information.

What really surprised me about Mr Armstrong was his insistence that the issue of stock allocation that exists within the various dealerships and which is the root cause of our present problem, was one that cannot be resolved. My business is IT centred and I would be happy to provide you solutions which would prevent a repeat of the problem, as I am sure, would any IT consultant. Nevertheless Mr Armstrong believes that this problem has been a part of the industry for 30 years and cannot be solved. As a businessman I find it improbable that such a basic issue cannot be addressed.

I am pleased to note however what you state in your email about customers being able to have their deposit returned if they no longer wish to go through with the deal. Though I note that in the instance of the example you quote, under current sales of goods and services legislation an item which does not meet its verbal or written description falls to be returned in any event as it places the seller in breach of contract. In any event this is just one example of an instance consumers could face and I am sure you meant for it to have a wider berth than that.

I note what you state about my being out of pocket. Expenses of running the car are something I am going to incur in any event. Clearly this fiasco with your company is not going to prevent me from purchasing a car and I am in the process of finalising a deal on an alternative car for myself. The fact of the matter is that I needed the car when I did due to having a number of travel commitments which I required a car for. I wound up having to make alternative transport arrangements which you will agree is a surplus to what I will undoubtedly pay for road tax, insurance etc.

It is regrettable that my experience with your company has soured me to my favourite car. I hope however that my experience will be a cause for concern and that my complaint about your company's customer service will be fully investigated and addressed.
"

KevinCJ

Hello All,
The emails have helped and its only Simon that WAS responding, NOW no one CARES. According to the sales man all they care about is UNITS sold. The used car sales man gets hike on salary depending on the units sold. It’s the GM’s job to check if they made enough money for the month. All Simon wants to do is NOTHING.
BTW again this is Mercedes Benz NOT any other car company. After this incident they are even below ‘MG Rover’ in Customer Service.

Equaliser123

KevinCJ wrote: »

Hello All,
The emails have helped and its only Simon that WAS responding, NOW no one CARES. According to the sales man all they care about is UNITS sold. The used car sales man gets hike on salary depending on the units sold. It’s the GM’s job to check if they made enough money for the month. All Simon wants to do is NOTHING.
BTW again this is Mercedes Benz NOT any other car company. After this incident they are even below ‘MG Rover’ in Customer Service.

Just get on and sue....

KevinCJ

Before we “sue”, I have to exhaust the formal methods of complaining. Once that is exhausted I believe “a letter before action needs to be sent”. Then we need to allow them 2 weeks to reply on that. According to the outcome we need to take it court or whatever.
Please note it’s as easy as pressing a button.

P.S the email that was sent to Simon I CC’ed it to Ken too, the chairman of Inchcape.



No reply.... 2 weeks on no car, out of pocket... I think its time to move to BMW??

sirmarcus

KevinCJ wrote: »

the email that was sent to Simon I CC’ed it to Ken too, the chairman of Inchcape.



No reply.... 2 weeks on no car, out of pocket... I think its time to move to BMW??

Don't CC'd Ken....send directly to him. Also send your 'letter before action' to him via email.