I purchased some GHD straighteners and saloon will not take them back

dreamypuma

arcon5 wrote: »

So what does it mean to 'return' an item?

Some examples perhaps....

Since other scenarios (e.g. faulty) would be covered under 'exchange'.

Its a safe assumption for any consumer to take 'returns accepted' to mean the item can be returned for refund.

They are just copping out of their obligations!!

An assumption is all it is. It could equally mean return for a credit note. My understanding is that the OP's product is not faulty, so has no automatic legal right to a refund. Therefore they are reliant on the contract that is formed between the retailer and them. This is ambiguous, and will probably rely on the goodwill on the retailer to achieve a refund.

When a consumer wants to return a product for refund and there is no fault, merely a change of heart, is that not also "copping out of their obligations"

There are two side to this story.

arcon5

dreamypuma wrote: »

When a consumer wants to return a product for refund and there is no fault, merely a change of heart, is that not also "copping out of their obligations.

The customer is not copping out of their obligations, merely utilising the agreed terms. That being "returns accepted".

Usually i'm all for defending a business's rights ro refuse a refund because the customer has changed their mind, but since the business accepts returns they should honour this.

If they only offer credit notes then they should also specify this! If the credit note is the case here then thats just completely misleading the customer.

"Unused appliances with proof of purchase may be returned or exchanged upto 60 days from date of sale. All other retail items maybe returned with proof of purchase upto 30 days from date of sale"

I'm completely with the consumer here!

nellytheelephant

arcon5 wrote: »

This sums the situation up perfectly without all the 'they dont have to accept returns' nonsense.

The company chose to offer these terms on sales and quite simply should now stand by it!!!!

They offered it on unused items but the OP admits she's used them, they offered the terms, she accepted them and she should stand by it!

Obviously, if they're faulty, it's a completely different matter... But....

nellytheelephant

arcon5 wrote: »

"Unused appliances with proof of purchase may be returned or exchanged upto 60 days from date of sale. All other retail items maybe returned with proof of purchase upto 30 days from date of sale"

I'm completely with the consumer here!

Can I ask how? She says she's used them, they've agreed to return on unused appliances.

vyle

When the company says, "Unused appliances with proof of purchase may be returned or exchanged" As long as the item isn't faulty, in which case the SOGA would apply, the return could mean anything from bringing the item back for a refund or a credit note, right through to bringing it back and being given a free hair cut to the value of the product. We don't know and the terms don't say. As long as they accept the item back and offer some form of compensation, surely they're fulfilling their obligations?

Of course, now OP is saying they've used the straighteners and that they're faulty, anything could happen.

PZH

henza wrote: »

...So know they are faulty as there is no heat. I know I am not going to get no where with the saloon.

..What is my rights on a faulty product? Do I have to have a exchange.

If the product is faulty as you say, the shop have to repair, replace or refund (their choice - not yours). They do have the right to send the goods away for inspection to determine if there is a fault or if there has been any damaged caused by misuse.

henza wrote: »

I have just emailed GHD and am going to email head office as I do have rights too.

Which head office did you email ? GHD or Supercuts?

Your contract is with Supercuts not GHD. However, GHD may offer some goodwill as it is their product.

arcon5

nellytheelephant wrote:

Can I ask how? She says she's used them, they've agreed to return on unused appliances.

Having just read this bit I retract my comments and they shouldn't have to refund

(I think my brain has frazzled as I missed like two of ops replies!)

henza wrote: »

I have just used them and they don't straighten my hair.

I have got to ask though... are the items actually faulty or are you now looking for an alternative way out?

If faulty then apologies for being so blunt, but I have seen so many times people changing their mind and once they realise they are unable to return the product a "fault" magically appears.....


I also have to ask.. knowing you wish to return the product, why would you then go an an use the item and thereofre void your right to return?

PZH

arcon5 wrote: »

If faulty then apologies for being so blunt, but I have seen so many times people changing their mind and once they realise they are unable to return the product a "fault" magically appears.....

Hence my statement about the retailer having the right to have the item inspected to confirm the fault...

unholyangel

Personally i would have put a credit note under "exchange" rather than "return" as exchange to me doesnt necessarily mean replacement, to me it means exchange for a replacement, another item or store credit to the value of the item i am exchanging. Return has more finality to it imo and from the exact way the T&C's are set out, would imply to me (as it has done with others) that this means refund.

If it just said we accept returns, i would say the implication is for replacement/exchange/store credit/refund. But its the fact they add in exchange that changes my perception of it.

Rather a moot point at present as we have no idea whether the OP has tried them and whether they are wishing to return as genuinely faulty or whether they've just changed their mind and whether they have been used (and to what extent) or not.

Dave101t

so they were bought then returned the next day, they 'dont' straighten your hair, so you must of used them.
the item is not defect, and there is no legal requirement for them to offer you a remedy.