I purchased some GHD straighteners and saloon will not take them back

henza_2

I purchased some GHD straighteners and saloon will not take them back. On the receipt it clearly states:

"Unused appliances with proof of purchase may be returned or exchanged upto 60 days from date of sale. All other retail items maybe returned with proof of purchase upto 30 days from date of sale"

I purchased them on 3rd April and phoned the store on 4th to say they wasnt what I wanted. They said they wouldnt take them back. I have phoned again asking for head office phone number and they have refused to give it.

I have managed to find a link of there website, not 100 percent sure. Can someone help me word a quick letter please.

Also no where on the receipt does it state I cant take them back. No one will talk to me in the saloon so I am stuck with some straighteners that I dont want.

Thank you

deanos

Whats the name of the salon is it a chain ?

henza_2

Hia

Its called supercuts and yes its a chain.

deanos

Contact Us

Paul Taylor
Regis International Ltd
1st floor - Lynchgate House
Cannon Park – Canley
Coventry – CV4 7EH
Tel: +44 2476 840 300
Fax: +44 2476 840 301
ukpr@regiscorp.com

If they were over £100 your credit card could get involved

henza_2

Thank you for that. They was over £100 but I used my debit visa card. I now for next time to use my credit card. What words can I quote regarding the sales of act ect

Thank you

deanos

Debit Visa cards are covered same as credit cards as far as im aware, so if they don't play ball do a chargeback.

Have a word with consumer direct http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm there are also letters on there site

henza_2

Awe you have made my day. Thank you

nellytheelephant

Have you opened them? GHDs have void stickers on the box, so if they're opened they probably won't take them back.

There's nothing you can quote for the sale of goods act as they're not faulty.

henza_2

Yes but on the receipt it doesnt say anything about not being able to return them.

"Unused appliances with proof of purchase may be returned or exchanged upto 60 days from date of sale. All other retail items maybe returned with proof of purchase upto 30 days from date of sale"

I did speak to someone at trading standards and they said I am entitled to a refund as they havnt quoted on the receipt that they are exempt. There is no estrid mark... explaining this.

pulliptears

henza wrote: »

Yes but on the receipt it doesnt say anything about not being able to return them.

"Unused appliances with proof of purchase may be returned or exchanged upto 60 days from date of sale. All other retail items maybe returned with proof of purchase upto 30 days from date of sale"

I did speak to someone at trading standards and they said I am entitled to a refund as they havnt quoted on the receipt that they are exempt. There is no estrid mark... explaining this.

Have you used them?

withabix

henza wrote: »

There is no estrid mark... explaining this.

asterisk? (*)